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Exzellenz Hotel
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Reviews (132)
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All reviewsfourth floorlarge fangummy bearssmall kitchenettegreat hotelmin walkno elevatorno air conrooms are spaciousold towneuros per personwould stay here againnice staystayed for nightschristmas marketfrankfurt airportthe main street
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45 - 50 of 132 reviews
Reviewed December 17, 2011

with love decorated hotel, clean, friendly staff, great location.

  • Stayed: December 2011, traveled solo
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1  Thank Jannaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

This place had been recently updated and refurbed. We thought it was excellent. Great room, good service and good location. Room was excellent. Big, comfy bed, great pillows and nice & quiet. Bathroom well appointed and very clean. Only drawbacks - no elevator and peaking is a little expensive and a little down the road. Overall, very good hotel. Highly recommended.

  • Stayed: October 2011
    • Value
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Thank Robyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2010

This place is obviously being reorganized. The Rooms vary but are very clean and well equipped, be beds are good. The staff varies and the breakfast is at best adaequate. Good location if you do not need a parking space.

Stayed: May 2010, traveled with family
Thank pobSomersetEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2009

You get the basics in this decent hotel; you could probably do better in Heidelberg, though, but that depends on the rate you get.

The hotel is about 5-8 minute walk from the old town and 15-20 minute walk from the train station, so the location is not bad. The small single room I had was clean, and the window faced a back street. Internet is charged through T-mobile at 8 EUR per 60 minutes. I didn't have breakfast (15 EUR extra) so I can't comment about the food. Finally, interaction with staff made me feel that they are not all that eager to help.

  • Stayed: March 2009, traveled solo
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Thank green_highlighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2008

Extremely disappointed with this hotel. We called to make a reservation and were told we had to stay at their "other" location just 200 meters down the road, (more like 400 meters) because the primary hotel was totally booked. We were also told that they would charge our room to the credit card immediately, we were travelling on business and needed the room so we agreed, thinking that paying 155 Euro we would get a decent room. It was awful!!! I wouldn't have paid $30.00 for this room in North America. There was no internet, the room reminded me of a prison cell, no air conditioning, the washroom was made of metal and you had to step up to it, (not good for middle of the night emergencies). And these are just a few of my complaints, I felt totally ripped off.
On the upside, we found a resteraunt, half way between our "residence" and the main lobby of the hotel that was great.
It was called Hugo's and they allowed us to stay and use their wireless internet all day practically, while we had coffee/beer and meals that were exceptional.
Do yourself a favour and find another hotel.

  • Stayed: July 2008, traveled on business
    • Value
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    • Check in / front desk
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    • Business service (e.g., internet access)
Thank Mugucc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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