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“Great location - need a lesson in customer service.”

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Hotel Vier Jahreszeiten
Ranked #47 of 76 Hotels in Heidelberg
Regina, Canada
Level Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great location - need a lesson in customer service.”
Reviewed May 5, 2011

The location of the hotel was perfect for a river cruise, to walk to the downtown area, and also to walk to the castle. Beautiful view of the river from the room as well.
Parking is provided just a short distance from the hotel for the additional cost of 10 Euro.
The service was hit and miss..right when we arrived the gentleman at the desk basically just threw the keys down on the desk and really tell us much regarding the parking and where the rooms were. There is no elevator in the hotel so be prepared to carry your luggage up a couple flights of stairs.
Breakfast was okay but the waiter that we there to get the guest coffee/drinks only came around once and we had a hard time trying to get his attention and when we did he would only ask one person and then run off and when he'd come back of course others needed a refill so we'd try to ask for more than one he would run off. And later he scolded us, not very good customer service.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ddrCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Tel Aviv
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2011

I was lodged in the guest house, about 100 meters from the Hotel. A terrific suite, perfect shower and amenities, good TV, nice beds, huge windows.
Some noise from the street but who does not have noise today?

Thomas the manager was terrific and helpful. Best location in town. Decent breakfast.!!!

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Daniellll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertford
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 17, 2011

This hotel is located right in the centre along the river Neckar. Location-wise you cannot get any better. All the shops, bars and restaurants are right next door.

The hotel is run by very friendly people but is in desperate need of a complete refurbishment. The rooms are tired, tiles cracked in the bathroom. Carpets worn and need painting.

The breakfast is very basic. No hot food on offer just rolls and cereals.
The advertised parking is about half a mile away and is in a public car park which is easily accessible by everyone. So not very secure.
All in all a bit too much for what you get but will do as an one nighter.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Falco v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 4, 2010

We stayed 4 nights. The room was spacious and quiet, but on the 3rd floor with no elevator, a problem if you have luggage or are tired from walking around. The view of the river was beautiful and the breakfast was fine. The best point of the hotel is Mr. Thomas at the reception, always helpful, kind and smiling. His replacement for the evenings was his opposite, dour and grouchy. Strangely, there was no hair dryer in the bathroom, something I had not seen in years.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AOVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 28, 2010

When we tried to book this hotel we were told it was fully booked but we were offered rooms in their lodge which was just a few doors away. A map was provided and it was only a short stroll. This did not show that the actual rooms are located over the street corner at the top of a steep staircase. We arrived at about 9pm after a 12 hour delayed trip by train to be given a lecture on tourism facilities in the town by a person who had his lecture to deliver and was going to give us this whether we wanted it or not. We were then shown to our room. It was up a very step flight of stairs.It is on the noisiest corner in the university town of Heidelberg. Sleep was impossible on any of the 3 nights
No breakfast facilities were available and there were no tea or coffee making facities. After a sleepless night we walked the streets looking to find some place for breakfast. We were charged the same rate as quoted for the main hotel which faces the river and I would imagine would be quiet...... breakfast may have been available in the main hotel but the staff did not inform us of this ....not a pleasing experience.

  • Stayed September 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank chookPerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Heidelberg hotels

Charlotte, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2010

What a great find...right near the Alte Brucke, comfortable beds, quiet despite being close to bars/restaurants.

Breakfast is included, although for Americans it's not quite what we're accustomed to, but still gets something in your stomach.

We were there during the lighting of the castle, which was followed by fireworks off the Alte Brucke, and both were spectacular to see.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShadeofGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accokeek
1 review
Reviewed July 3, 2010

This hotel was in a wonderful location. Our room overlooked the River Neckar (with some trees in the way but that was ok). It was a short, easy walk to the town square and just another short walk to the tram up to Heidelberg Castle (we had our 7 and 9 year old with us and they walked without a complaint). We were a family of 5 in one room but what we lacked in room (it was ok though and they gave us an extra bed) the staff made up for in hospitality. We came down for breakfast and they said oh you are our family of 5, here is your table. The next morning he remembered our drink order – very impressive. Breakfast was plentiful with bread, cheese, meats and cereal. Parking was just a short walk away but a car isn’t necessary – everything was accessible by walking. They spoke excellent English and were a joy to chat with. It’s family owned so we met some of his children too. Will definitely stay there again if given the opportunity.
Some of the down sides - not really an issue for us but could be for some
no shower curtain - we had to learn to shower without one
no elevator
noisy - I found it part of the charm and my kids slept through it so that was fine
if you needed internet it was very expensive - go to Starbucks a few blocks away and you can use it for 2 hours for free - also a few internet cafe's close by

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GermaineD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Vier Jahreszeiten

Property: Hotel Vier Jahreszeiten
Address: Haspelgasse 2, 69117 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #47 of 76 Hotels in Heidelberg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Vier Jahreszeiten 3*
Number of rooms: 22
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Also Known As:
Vier Jahreszeiten Hotel
Vier Jahreszeiten Heidelberg

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