Such a lovely hotel in such a perfect location with an absolutely great thermal bath.....but with such bad staff and service. Hotel is very nicely located in the quiet forest 7 km outside of Freiburg and has themal baths and sauna at the location.
The room we had was not huge but modern, very nice and clean.
The service at check-in was terrible, (we could not get a second key card for the room, because "the guests take the cards with them when they leave" was the receptionist answer!!! The restaurant staff are all under education it seems like and are totally unflexible when it comes to a small question as having a salad in the cafe/bar, "we only serve what is on the card" was the answer. A price of €17.50 for breakfast is too much, the buffet was although very nice, but I still freel the price is to high. The restaurent area seems to small for the hotel, and even at breakfast we were asked if we booked a table (for 2 people, that should not be necessary), well we had our breakfast, even without booked table. The hotel is really nice, but with the service level and price level, I am sorry we don't come back.
- Official Description (provided by the hotel):
- The 4-star-hotel Dorint Resort an den Thermen Freiburg is modern nonsmoking hotel in the woods at Freiburg. The comfortable rooms and suites are equipped with seperate bathrooms, telephone, mini bar, flat screen tv and free wireless internet. Our restaurant Munstereck offers a range of fresh recipes from the Schwarzwald region. The Freiburger Bar welcomes you for a refreshing drink or tasty beer brewed in our city. The connected thermal bath suites every expectation (against extra charge). ... more less
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- Also Known As:
- Dorint Resort An Den Thermen Freiburg Germany/Freiburg Im Breisgau, Baden-Wurttemberg