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“Good customer service”
Review of Novotel Freiburg

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Novotel Freiburg
Ashby de la Zouch, United Kingdom
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good customer service”
Reviewed August 8, 2013 via mobile

We stayed for 4 nights as part of a European road trip.
When we first checked in we were informed there were only smoking rooms left. As non-smokers and from the UK where all hotels are non-smoking it wasn't something we'd thought of and were a bit gutted about. With no other option we checked in.
The smokers rooms are on the top floor and as soon as you left the elevator the smell hit you. Our room itself wasn't too bad, you couldn't really smell it, and was a huge room with big windows overlooking the city. The air con is absolutely rubbish so the room was stuffy, and being on the top floor and unable to have the windows open in a fixed position, they clattered and swung open and closed with the wind when open, so we couldn't have them open at night. I went to reception and they were really sympathetic, knowing there was nothing they could do there and then I was promised a room change the next day, which we got. I had one really bad nights sleep in that stuffy smoking room but the staff really were great about it.
The non-smoking room was a lot smaller, like half the size, but was furnished identically with the same awful air conditioning but no smell :) yay! I had 3 much better nights sleep!
My hint would be to put a note when booking requesting a non-smoking room. Although if you're not bothered about the smell a smoking room is much bigger!
Anyway the hotel itself is lovely. It's quite amazing how the air con in the foyer is super rate but then in the rooms it's so bad it might as well not be there. Well located for the train station and a 10 minutes walk from the beautiful old town. Didn't try the breakfast, we just ate out every day for cheaper. A good stay overall.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Berlin
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 6, 2013

The hotel is in a very good location very close to the main train station in Freiburg and very close to a main public transport hub. There are shops (supermarket, pharmacy etc nearby).

To be safe, I asked for a quiet room. The room was reasonably quiet.

The hotel itself is well kept and clean, but was probably very modern in the 70s/80s. The fittings, room set-up etc were the usual for Novotel (good, but not excellent). Staff were professional.

No aircon, but the staff brought a fan to my room. Even with 30+ degrees during the day, I could sleep fine (with the fan).

Internet (not included in price!) was fast though I did have some problems connecting though.

Unfortunately no fitness studio in the hotel, but the hotel can offer a voucher for reduced daily/weekly rates for a gym nearby.

Breakfast was the Novotel standard (very good, but not excellent). I will probably never understand why you can't get a good espresso at Novotel hotels (guys - its not that hard!). Selection of newspapers available at breakfast.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babelfish111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 31, 2013

This hotel is in an excellent location, right near the pedestrianized Aldstadt and next to the train station. The room was large and very nice, although it lacked airconditioning. Considering Freiburg is the hottest city in Germany, aircon would have been nice. The bed was also a bit hard and didn't feel like the mattress breathed very well.
Staff were friendly. There is secure parking but at 24 Euro per 24hr it's a bit pricey. Parking can be difficult at a lot of the central hotels, so if driving, I would recommend the hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimiChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review, August 3, 2013
Dear Jimi,

thank you very much for your comment on TripAdvisor.
We feel sorry that we couldn't full fill all to your expection.
Even more we are happy that you are confindent with our spirit of guest service! Our team tries to offer the best service to all of our guest each day!

We are looking forward welcoming you as our guest again in our hotel.

Best regards from Freiburg
Novotel Freiburg Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Москва, Россия
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 24, 2013

Standard city business hotel, staff is friendly and helpfull even with understandable english. They kindly let us to add one more person into our twin room for very cheap price. But when leaving I looked under the bed to get out my second shoe and found there a dusty pair of underpants! Guess they never use vacuum cleaner under these beds.

Стандартный городской бизнес-отель, с хорошим сервисом. Однако в день отъезда находка пыльных мужских трусов под кроватью стала для нас веселым сюрпризом!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review, July 29, 2013
Dear Natalia,

thank you for your comment concerning the stay in our hotel. First of all we would like to apology for the inconvenience you had.

Our team in Freiburg always tryes to offer the best service possible to our guests. Unfortunately, this time we did not fulfill the full service.
We sincerely regret the mentioned circumstances and can reassure, that we try our best to make sure that this issue will not occur again.

We are looking forward welcoming you as our guest again and make sure you are confident with the services of our Novotel team.

Please feel free to contact us for any questions.

Kind Regards
Novotel Freiburg Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Framlingham, United Kingdom
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 23, 2013

Easy choice this as I wanted to stay in the centre of Freiburg but still have some comfort. 15 minute stroll into town makes this a good locaiton. They have their own parking garage underneath (14E per day) which is secure and good value. Rooms are standard Novotel, but none the worse for it; standard gripe about no sockets next to the bed... (I use my phone as an alarm!). Air con not working efficiently (or at all, difficult to tell), but apart from that, all clean and works well. Novotels are never plush, but I am always satisfied every time I stay in one. I didn't use the pool, but it looks nice enough. Drinks in the bar are expensive (and the smallest measures I have ever encountered in Germany!). Breakfast had an excellent selection of hot and cold food. Happy to recommend this place if you get a decent price (I did!).

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Framfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 23, 2013

I booked a three day stay for this hotel by making use of a prepaid special on their website. Due to the death and funeral of my wife's grandmother, we could not be in Freiburg on the dates. Fully understanding the fact that this reservation could not be cancelled or modigied, I called the hotel to ask for a change of dates and explain the situation. The were very unhelpfull and just would not budge. This even though the exact offer was available within the following two weeks. I will not make use of this group again.

Stayed July 2013, traveled with family
Helpful?
Thank JOI2281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Freiburg

Property: Novotel Freiburg
Address: Konrad-Adenauer-Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Freiburg im Breisgau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Freiburg im Breisgau
#6 Luxury Hotel in Freiburg im Breisgau
#8 Family Hotel in Freiburg im Breisgau
#10 Romantic Hotel in Freiburg im Breisgau
#13 Business Hotel in Freiburg im Breisgau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Freiburg 4*
Number of rooms: 219
Official Description (provided by the hotel):
The Novotel Freiburg Am Konzerthaus is located in the heart of the university town of Freiburg. With 219 rooms, a terrace, eight meeting rooms and direct access to the Konzerthaus convention centre, this 4 star hotel is perfect for relaxing or concentrating on work. Unwind with our swimming pool, sauna and beauty treatments. Business travellers and holidaymakers appreciate our central location, opposite the ICE train station, 60 km from Basel International Airport with an easy connection to the A5. ... more   less 
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Also Known As:
Novotel Freiburg Hotel Freiburg Im Breisgau
Novotel Hotel Freiburg
Novotel Freiburg Im Breisgau
Freiburg Im Breisgau Novotel
Novotel Freiburg Germany/Freiburg Im Breisgau, Baden-Wurttemberg

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