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“Disappointed with the stay”

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Mercure Hotel Freiburg am Muenster
Certificate of Excellence
Frankfurt
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Disappointed with the stay”
Reviewed August 31, 2012

The hotel is in fact quite a distance from the train station, and not situated at the Muenster as its name claims. The hotel entrance was in the back of a building. The room is medium sized, but without much amenity, and it is quite noisy from the street traffic. Breakfast is not worthwhile. What is unpleasant is the hotel management service. They do not seem to show friendliness to the guests.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hhp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review, September 26, 2012
Dear client,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg am Münster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Indead our hotel entrance is on the other side of the buildung and it takes a 3 minutes walk to the Münster, which you can see from our restaurant an many rooms. To reach the train station it is a 10-15 minutes walk through the pedestrian area, or quicker by tram or taxi.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Patrick Graf-Mathias
General Manager
__________________________
Mercure Hotel Freiburg Am Münster
Auf der Zinnen 1
79089 Freiburg
Fon: +49 (0)761/3851-0
Fax: +49 (0) 761/3851-666
E-Mail: h0492-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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886 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
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Cambridge
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 29, 2012

I stayed in the hotel for three nights. My room was spacious, modern and clean, if not a little lacking in the charm department (a problem with so many hotel chains). The hotel is located just a couple of minutes stroll from the münster and is a 10 - 15 minute walk from the main railway station. There was no problem finding somewhere to eat with plenty of restaurants and shops in the vicinity. I skipped the hotel breakfast, which at €16 seemed rather expensive, and bought it in from a supermarket about 5 minutes from the hotel. If, having explored Freiburg's aldstadt, you are looking for somewhere else to visit, I would recommend a day trip to Colmar in Alsace, which can be reached in about 1 hour using a train and bus.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
Helpful?
Thank CambridgeTrav1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridderkerk, The Netherlands
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 28, 2012

We stayed one night in the Mercure on our way home from Italy. The hotel is near the citycentre (altstadt) and easy to reach from the highway. The room we booked was large enough to accomdated us. The room and bathroom look a bit outdated but everything was clean and working fine. The parking is below the hotel in a public garage but the hotel offers a rebate on the parkingfee. The breakfast is like you expect to get in Germany, try to book a room including breakfast because otherwise it is expensive. We did not have diner at the hotel there are lots of nice restaurants in the altstadt which are within walking distance of the hotel. We very much enjoyed this hotel and would recommend it to anyone thinking about a short visit to Freiburg.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PvE1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R
Level Contributor
97 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 24, 2012

The family room we received was clean and spacious enough for the 4 of us.
The location is great - a very short walk to the old city and to the park.
Car access is a bit tricky, so drive slowly as you approach the hotel.
We found the breakfast too expensive and did not use the hotel restaurant. The Internet was not cheap either, to say nothing of parking (17 Euro per day max).
But for a short stay in this lovely city it was just fine.

Room Tip: Ask for a view to the old city.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G9508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 21, 2012

When reserving our room at the mercure, we made sure that we would be able to fit our baby's travel crib/cot in the room. Upon arrival, the woman at the front desk glanced at my 2 year old and very snarkily told me that our daughter's bed would not fit and that we should have reserved a larger room. She told me that our daughter would have to sleep in the bed with us. She offered no suggestions or solutions, just said we were out of luck. We wearily made our way up to our room and saw that we could have fit three of our daughter's beds in there! The room smelled very strongly of cleaning products and it was hard to breathe in there for a while. Furthermore, the air conditioning was not very effective, which was a disappointment on a 90 degree day. The duvets on the beds were far too warm for a summer night and there were no other sheets or blankets to be used. The room itself was nice and clean, as was the bathroom. The hotel was well located near the pedestrian district.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie79Ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 16, 2012

We just returned home (2 adults and 2 Children) after a wonderful tour, by car, of southern Germany. This hotel was the last one that we stayed (for four nights) and i strongly would like to recommend it to anyone visiting Freiburg. Excellent service (Front Office and Restaurant), great breakfast, centrally located, great housekeeping and spacious family rooms are what makes me think so positively about the hotel. The hotel is virtually at the doorstep of the old town (just cross the road and you are there) with various shops and restaurants around it as well as the numerous attractions that this lovely city has to offer.

As far as the price of the parking is concerned. As soon as i checked in i contacted the reception about it and they advised me on some special deals that exist there and so i ended up paying 38 Euros for 4 days, which is a great deal .

So to sum it all up. This hotel is great and i shall definately stay there again!

Room Tip: If you are a family of four go for the family rooms. They are really spacious and have a Queen bed a...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kattiris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 16, 2012

The location of the hotel is great since it is right in the heart of downtown. So you do not need a car to see the city center and having a car is very prohibitive due to 17€ parking fee for 1 day.
Entrance and exit to the park also is not that easy since the parking floor reserved for the hotel is always full of cars coming to Karstadt for working or shopping.
There is no coffe maker or safe in the room. The hotel left an opportunistic impression on me.

Room Tip: Do not go to this hotel if you are travelling with your car.
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  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Tansu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Freiburg am Muenster

Property: Mercure Hotel Freiburg am Muenster
Address: Auf der Zinnen 1, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Freiburg im Breisgau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#8 Business Hotel in Freiburg im Breisgau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Hotel Freiburg am Muenster 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Mercure Freiburg Am Muenster
Mercure Freiburg Im Breisgau
Mercure Hotel Freiburg Am Muenster Germany/Freiburg Im Breisgau, Baden-Wurttemberg

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