Anyway, it was a good stay, typical western type hotel, clean, good location, nice breakfast served by efficient ladies, wifi and showers worked well, suitable for most people visiting Baden-Baden.
The only thing that is a bit difficult is the parking, don’t park to close to a support or entranceMore
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Overall stay was good, comfortable room and bathroom, location on main road, typical breakfast menu option, no omelette, boiled egg served, parking is not very big compared to cars coming in, down the hotel near signal big paid public parking is available on reasonable charges. Hotel reception will also give option for free parking areas. Didn't check for nearby facilities.
Dear Guest,
Thank you very much for taking the time to share your feedback here.
We are glad to hear that you have enjoyed your stay in Baden-Baden.
We are looking forward to have you back!
Kind Regards
Your Holiday Inn Express Team
Located a bit away from the centre of Baden Baden, but only a 10-15 minute walk from the Casino this is a great bargain hotel. Breakfast is included in the room rate and although nothing special, it is nice to have it included and not see a big premium on the rate. The hotel is fairly new and so the rooms and common areas are all in good condition. Great base for a 1 or 2 night stay but might want more for a longer stay or a romantic break.
Dear Guest,
Thank you very much for taking the time to write this great review regarding your last stay with us.
It is nice to see that you were completly satisfied wirh your stay.
We are looking forward to your next stay with us.
Kind Regards
Your Holiday Inn Express Team
We've been here before so knew exactly what we were getting, hence returning to it.
Group of us based here for three nights to explore the surrounding roads, particularly the B500 which is a must ride for any motorbiker!
Prices have increased a bit and the beers were not cheap, but the hotel is clean, cool and ideally located for what we needed. It's a 15 minute walk into the town centre and the hotel has parking which has barriers but not what I'd term as totally secure, as it's easily accessible from the road, and you can ride around the barriers!
Would still stay here again though as it is mega convenient for our group.
Dear Guest,
Thank you for taking the time to provide feedback about your experience at our Holiday Inn Express Baden-Baden.
It is nice to hear that you also enjoyed your second stay with us.
We hope to have the opportunity to give you another welcome.
Best Regards
Your Holiday Inn Express Team
Hotel was spotless. Rooms good size as normal with Express hotels and the breakfast again as normal excellent. Hotel is situated near the town centre which is easily walked and well worth a trip. We did not have much time but the local museums are worth a look. Staff ultra friendly and helpful. The only grumble (and it was a small one) was the underground garage was a bit limited in space - get there early. Highly recommend this hotel.
Dear Guest,
Thank you very much for taking the time to write this great review regardung your last stay with us.
We are very glad to see that you enjoyed your stay with us and want to thank you for your kind words about our team.
We hope to have the opportunity to give you another warm welcome in the not too distant future.
Best Regards,
Your Holiday Inn Express Team
I stayed at this hotel for one night before. I booked it through a Orbitz.com and the reservation company charged me for the hotel. When I got to the front desk this I was asked for my card just in case any other transactions would be made for when I stayed there. Woke up and found out that the hotel had charged me for hotel room I had already paid for. I went back to reception desk to notify them of their error showed them my reservation number and bank statement, and the person working the counter said the person who checked me in the previous night was new and she apologized. She refunded the amount they had charged me immediately. When I returned home I saw the same exact charge again! I tried calling customer service but they keep hanging up on me! Very poor oversight of one employee!
Dear Guest,
Thank you very much for taking the time to write this review regarding your last stay with us.
We would like to apologize for the inconvenience you had because we were charging your stay twice.
Even if we regret that you could not make better experiences with our reception, your assessment will help us to learn and improve. We will use your comments to coach our team in order to provide a better experience in the future.
Nevertheless we hope that you could enjoy your stay in our Holiday Inn Express Baden-Baden at least a bit. Furthermore it would be nice to welcome you again to show you that this was an exception.
With best regards
Your Holiday Inn Express Team
