Arriving at the hotel Merkur in Baden Baden I received the warmest "welcome" I have ever received! Frau Rube made us feel really welcomed and special! The information she gave us about the area and "what to do in. Baden Baden" could easily beat any travel agent.
The hotel has a very small reception area but, we were given a Beautiful spacious room, very comfortable and elegant. Bathroom, towels, linen, everything was at an excellent standard. Then, the next morning, we were pleasantly surprised by another exceptionally polite and friendly enough lady at the front desk, Frau Koch! We were in need of a housekeeper early in the morning and she was sent to us within 5 min!!! And when we thanked mrs Koch the reply was "my pleasure, that's why I am here for"!!!
At breakfast the young lady who served us, was very pleasant and only too happy to serve. When I asked about a local speciality, she run and got me the recipe! amazing! So kind!
I cannot finish unless I say a big thank you to the lady at the front desk of the night shift (pls forgive me that I am not sure of her name, I think it was Sabrina) she also gave us info and assistance with restaurants and attractions we should visit. She was so pleasant and helpful.
We went to Baden Baden planning to stay only for one night, but the Exceptionally good service, the comfortable hotel and beautiful Baden Baden made us extent our stay for 3 nights and cancel the rest of our adventure. This is the reason we were given a different room every night, but the staff moved our luggage so there was no hassle. But the first room we were given was the best one.
I have travelled and visited many hotels, but the staff at this hotel is the best I have ever met! They really looked happy to be of service!
So thank you again, Frau Rube, Frau Koch, , Sabrina, Sara and Olga.
We are planning to go back very soon and this destination will be one of our favourite.
- Official Description (provided by the hotel):
- Double room at hotel MERKUR. Autumn 2007 high-quality renovated rooms, equipped with CD-/ DVD-Player, 26' LCD flatscreen-TV, sat-tv, minibar, direct dial phone, safe, and free of charge amenities as wirless-LAN and Premiere Hotel TV channels. ... more less
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- Also Known As:
- Merkur Hotel Baden