My family stayed in this hotel for one night in October. Upon arrival we found out that breakfast would cost €19 euros per person, meaning that it would cost us nearly €80 euros in total, therefore it is safe to say we decided to skip it! When we got to our room, it stunk of cigarette smoke, so we asked to swap rooms. We were moved to a room that, whilst better, smelt heavily of chemical cleaning products. The rooms were lovely, modern and clean. As a guest you are not entitled to high speed internet, that has to be paid as an extra, something i thought was wrong for a 4 star hotel. The internet that was free for guests was shockingly slow and even resulted in us losing our booking for the next hotel we were planning to stay in, as it crashed and someone else got the last available room. The hotel is advertised as a spa ( the main reason we chose it) the swimming pool is beautiful, the showers are incredible, and the sauna and steam room are wonderful! However, when we went downstairs the next morning for our second use of the pool facilities, we were told that there was a photo shoot going on and we should return in an hour when it would be reopened (the photoshoot was not mentioned when we checked in the previous day at reception). So, we returned an hour later to find out the pool was still closed and would be until 'further notice'. We complained to the manager and got 15% off our stay which was good but myself and my family were annoyed as we thought we would treat ourselves at the end of our holiday and stay in a 4 star hotel for a night, but were left thoroughly disappointed as this was definitely not 4 star quality.
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- Also Known As:
- Best Western Baden-Baden
- Baden-Baden Best Western