Had a disastrous trip to Gaggenau. I came in the hotel door scared and crying with my 3 year old daughter. I don't speak any German. The receptionist Babbette was wonderful. She helped me park, get to my room and call my husband back home. She helped me with contacting my airline and gave me detailed directions back to the Frankfurt airport. I stayed two nights while waiting to go home. During that time I felt welcome, safe and relaxed. The staff brought me milk for my daughter at bedtime. I am a young mother who was unexpectedly alone with my small child and the hotel staff were like angles.
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