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“Great chalet hotel within a fantastic ski area”

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ChaletHotel Cygnaski
Ranked #35 of 39 Hotels in Val d'Isere
UK
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great chalet hotel within a fantastic ski area”
Reviewed April 14, 2011

We have stayed at the Cygnaski for years (over 20) with Mark Warner. The format remains more or less the same and the Mark Warner organisation is generally excellent. If we have ever had a problem with the accomodation, it has been sorted out promptly. This season and the last the Cygnaski was managed extremely well. The Manageress runs the Cygnaski like clock work and great management likes this makes all the difference, because basically the accomodation doesn't change much over the years, but the stay can be good or 'so-so' depending on who runs it and how they manage the staff. Of course, the standard of the Chef and catering team is also very important. This season, the catering was excellent. Great choices at dinner and the restaurant itself was well organised. Breakfast and afternoon tea are fantastic, with so much choice. I don't know how anyone can complain about the food and quality of the accomodation! If you want 5 star rooms and 'fine dining' then pay the appropriate price and stay in a top notch hotel. Don't be put off that the Cygnaski is not on the slopes and you can't ski in/ski out. This is rare in Val d'Isere anyway. The bus stop is just a few steps away from the hotel and the buses are very frequent. A criticism of the chalet hotel is the ski room. It is badly set out. These days skis are much shorter and the 'slots' to put them in don't take this into account, so skis tip over and get muddled. The combination lock to the ski room is dodgy and difficult to operate, so people leave it open, for anyone to come along and nick your brand new skis! Take a ski lock of your own for extra security. The ski room is a pain! Overall the accomodation and holiday with Mark Warner is pretty good value for money, and some of the rooms have been refurbished.

  • Stayed March 2011, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank TheHarmonyHut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 4, 2011

We were lucky to get this holiday at a reduced cost a week before we departed. Not sure I would be happy if paid full price as the room we stayed in looked really tired, but if you want quality child care and good service, then what we observed was a first class service from all members of staff within the hotel.

The bathroom was well sized and well appointed. I agree with the previous review that wifi could be provided much cheaper and the standard of TV reception was very poor in the room.

The bus routes to the lifts were excellent and the skiing area is first class with the amazing Folie Douce starting the apres ski at 3pm above the Dallie Bubble. This is definitely a must to experience.

Room Tip: 3rd floor has amazing picture views of the slopes
See more room tips
  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank nessie1232016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 2, 2011

Stayed at the Cygnaski in February and you cannot fault the Mark Warner staff. This was our 4th MW holiday and again they were fantastic. As mentioned by other reviewers they are young but nothing is too much effort and they help make the holiday. For example on Thursday night when there is no evening meal, the staff set up a table in the restaurant for the 4 of us still as we decided to get a takeaway. Touches like that really make a place.

The hotel itself is a little tired in places but for a ski break its perfectly fine. Clean rooms and clean bathrooms with new towels. Friends were in the one newly rennovated room and if they do the rest of the hotel to that standard then it will be a good improvement. Food was usual excellent standard but wished they would put some variation on the menu from year to year. Wine although free and freely offered its not the best out there.

Location wise although you have to take a bus to the slopes we never had to wait more than a couple minutes at the very most and being free you could pop into the town whenever you wanted. Also worth a mention is that the town has fireworks etc on the Thursday evening and worth a walk/bus up to wander around. Also make sure you use your free swim with your ski pass.

Couple things which Mark Warner could improve on though is that wifi is expensive and could these days be either free or a lot cheaper. Safes in room would be nice.

One word of warning - when arriving at Geneve airport you will require to wait for the other flights to come in and for people to get to the coaches and could possibly be stuck like we were for 2 hours before then the 3 hour transfer.

All in all if we go back to Val d'Isere we would have no reservations about booking this hotel again.

  • Stayed February 2011, traveled with friends
    • Value
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Helpful?
Thank Claire-Love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking, United Kingdom
1 review
Reviewed February 15, 2011

We had booked one week and having read the reviews on here were a little concerned about the standard of the accommodation. When we arrived we were pleasantly surprised. Yes the building is tired and in need of a good refurbishment. The rooms are basic, not luxurious. But it was clean, the bedding was clean and new and the childcare area down in the basement had lots of new/relatively new equipment and a dark room for babies to sleep in. It also had a kitchen with a kettle, microwave and steriliser that was open 24 hours, although you did have to find someone to switch the lights on for you.

A couple of gripes: the water system can't cope with the 5-7 p.m. shower rush so particularly if you're on the third (top) floor you can struggle to fill a bath. The ski room lock was broken so that it never seemed to work, the wine with dinner was really not very good and there was never enough cake at tea so if you were late you could miss out (this IS important!). The sleep quality grading is a reflection of sharing a room with the children and not a reflection on the hotel.

Positives: the food was generally good, there was lots of it (but see the cake caveat above and for some reason there were never enough bananas!), lots of variety and the kitchen happy to help out with special diets. The staff couldn't do enough for us and as our party had 3 small children we were pretty demanding. They really did make our holiday so much easier. The childcare staff were great and looked after our two really well. At the end of the week we were given their artwork and a diary. Location wise Val D'Isere is a short walk and the ski buses are frequent.

In short we would go back, but not in half term week when the prices double.

  • Stayed February 2011, traveled with family
    • Value
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Helpful?
Thank EH8291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 6, 2011

We were warned that this hotel was in need of some updating, and yes, the decor is old fashioned and the rooms are very basic, but, we thoroughly enjoyed our stay.
The team of staff were very friendly and keen to help. The food was lovely, with lots to choose from at breakfast. Afternoon tea was a delight. Dinner was well prepared and presented and offered plenty of choice.
Our room was not what you would call stylish, but was comfortable and warm and spotlessly clean. The ensuite bathroom was also nice and clean. Everything was in good working order including the powerful shower and there was plenty of hot water.
The lounge area had lots of comfy sofas and chairs and there was a real log fire which was very welcoming ( however, it wasn't lit every night which was a bit dissapointing)
We would also have liked free wi-fi in the hotel. It seems unreasonable to have to pay extra for this service.
That said, we wouldn't hesitate to return here.

  • Stayed January 2011, traveled as a couple
    • Value
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Helpful?
Thank Surelynot56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2011

Having read previous critiques of the Cygnaski I was needlessly apprehensive. The venue is within easy walking distance of the town centre and ideally situated between the two main ski lift areas of Val d'Isere with bus stops for both within 40 metres of the hotel. Free ski buses are every 5-10 mins.
The rooms are spotlessly clean and the welcome from the staff very professional and extremely courteous. It's clear they take great pride in ensuring a trouble free and enjoyable stay for guests. The food is outstanding and would put many 4 star hotels to shame!! We noticed a fellow guest was gluten intolerant so they baked him special afternoon cakes!! - The breakfast is varied and plentiful - always plenty of cereal, cooked breakfast and of course a variety of breads, jams etc. Afternoon tea is to die for and the soup, breads, cakes etc are all freshly made on the premises. The evening 3 course meal (with plentiful free wine) has a 3 choice, 3 course content. Althought the staff are very young they pride themselves on their professionalism in all depts (customer service, housekeeping, catering, bar , ski hosting and creche hosts). Having stayed in 5 star hotels and all manner of guest houses in my years this was a delightful experience, even to the point of taking all the luggage to the transport and wishing us a safe journey. I wouldn't hesitate to return and bring my grandchildren next time - since the manage young children in a way that 'protects' those wanting a child free experience.

  • Stayed February 2011, traveled with friends
    • Value
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Helpful?
Thank discerningman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hove, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 8, 2011

The hotel is in need of refurbishment and is not very sound proof. It is catered for children so we were kept awake some nights with screaming children in both rooms either side of us. However, it did have a good hot powerful shower and kept quite clean. The single bed was also quite small for my 6' husband.

Most of the staff were really friendly and helpful (others quite disinterested). At breakfast, the service was poor and tables were never re-cleaned and reset, and took ages to top up food. On the other hand, dinner service was excellent. We missed tea most days as it only lasted for 1 hour. Food at dinner was well cooked, breakfast and tea (when we made it) is average, and the wine selection is really poor.

The lounge area is really nice and had a good atmosphere with other guests. The lock on the ski room is dodgy and unlocked most days, much to our worry. There is also no free Wifi for the price of the hotel.

The hotel is situated 5 mins walk into town, and the free ski bus stops right outside the hotel. No problems with the location.

In a nutshell, an average hotel. It was a last minute deal and from other reviews on tripadvisor we knew what to expect. However, if I turned up paying full price with no research, I would be very unhappy.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kellstaree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ChaletHotel Cygnaski

Property: ChaletHotel Cygnaski
Address: Val d'Isere, France
Location: France > Auvergne-Rhone-Alpes > Savoie > Val d'Isere
Hotel Style:
Ranked #35 of 39 Hotels in Val d'Isere
Number of rooms: 99
Also Known As:
ChaletHotel Cygnaski France/Savoie

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