This hotel has so much going for it.....a breath-taking location , with a property full of history and character.
I loved so much. But I cannot write a rave review due to several small issues which , in a way , left me sad. I think a hotel with such incredible potential should take care with small details in dealing with their guests.
What I loved about the hotel:
The air of quiet , elegance and serenity which is present everywhere in the hotel.
The beautiful grounds , which include the outdoor eating patio , the pontoon , the ivy which creeps up the exterior part of the hotel.
The gorgeous "gallery" which has an arched ceiling and lovely artwork.
Our room- while small , it was very artfully decorated , with a pretty desk , very nice linens and a obviously renovated bathroom.
The charming spa area , with a nice jacuzzi ( which sadly wasn´t very hot when we ventured to use it).
The view from our room of Lac Annecy- truly gorgeous and unforgettable.
What I did NOT like about the hotel:
Firsly , when I booked for our 3 day stay , it was clearly stated that we´d pay a 30% deposit and the rest would be paid after our stay. Right after booking , my credit card statement arrived , with a charge for 100% of the stay charged plus and excess charge of 205 Euros over the amount of our stay.
I immediately contacted the hotel - the booking manager insisted that they had only charged the 30% deposit. I wrote back insisting that they had charged 100% plus the overcharge of 205 Euros. I was asked to send my statement which I did. I received an apology and was told I´d paid in full and would have the 205 Euros credit. Happily , I had the money to pay the far bigger 500 Euros more than I was expecting to pay that month. I asked that it be noted in my file that I had a 205 Euro credit.
upon arrival , there was no acknowledgement whatsoever of what had transpired. I expected that at check-in a verbal apology of a simple "We are sorry about the mix-up" would occur ...nothing.
The next morning , i went to take a shower , and the water was cold. I left it running to see if it would warm up- nothing. I went down to the reception and was attended by a very polite Tiffany. She sent someone to check the shower , and they verified it wasn´t working. Tiffany said the would change us to an equivalant room. We packed up all our things ( clothes were already in the closet etc) and took them to the new room. The room was FAR less nice , with carpet , an older bathroom , and far less elegant decor.
I was tired after all this " dance" and went to take a shower in the new room. To my dismay , the water was not at all hot in the new room.
Put my clothes back on again , down to the reception again...now it has been verified that the whole hotel has no hot water ( maybe should have discovered this before changing our room...) I was told that there was hot water in the spa shower. Took my things there and finally got a shower ( the water system was a different one there). Then my husband took his shower . We asked to go back ot our far nicer original room , pack again. All this takes more than 2 hours of our short vacation time.
Again , no follow up or simple call " Is your water hot now" or even " Is everything okay?". The only acknowlegdement of this inconvienience was from the nice housekeeping staff who asked if things were better in the hall later.
Upon check out , I was presented with a bill for 35 Euros , even though the hotel owed me 35 Euros that I hadn´t used of my credit . I looked in awe at the bill , rather speechless. I think the girl realized that something was very awry and finally figured out they owed me money , not the other way around. They refunded my cc.
Although we stayed 3 days , 2 of which were in the middle of the week when the hotel was calm , never did we receive any real personal warmth . The hotel has around 30 rooms. At the Sofitel in Lyon , a far bigger establishment , we were greeted in a nice manner every time we came in ( we also stayed there 3 days and the hotel was crowded.)
I am a positive person and I could have LOVED this hotel. But the staff needs to realize that hotels are about hospitality and when mistakes occur , a simple , personal "I am sorry" is very welcome.
- Official Description (provided by the hotel):
- Talloires, the most beautiful place on Lake Annecy is the home to the Abbaye de Talloires, one of the most extraordinary hotels in Annecy. It has everything: centuries of history, a long list of celebrities who have stayed there such as Mark Twain, Paul Cezanne and Jean Reno amongst many others. Fine dining is assured with the Aux Jardins des Delices gourmet restaurant and the light cuisine with the La Table de Cezanne brasserie-restaurant at lunchtime during summer. The historical wine cellar is filled with hidden treasures. Rooms and suites, each one different from the other are offering breathtaking views. The cosy and welcoming Spa; the vaulted bar for romantic evenings; the pontoon equipped with beach beds to escape the world, a wide choice of cultural and sporting activities and so many more. But, above all, it's the people who work here that make this hotel such a special place to stay, the Abbaye de Talloires is the only hotel in France to win twice ( 2009 and 2013 ) 4* et 5* Hotel Customers Trophy Award for its quality of service! ! ... more less
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