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“The service was too slow”

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Mercure Saint Etienne Parc de L'Europe
Ranked #9 of 25 Hotels in Saint-Etienne
Tel Aviv, Israel
Level 6 Contributor
200 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“The service was too slow”
Reviewed June 12, 2013

I stayed at the Mercure for one night only.
When I arrived in the room, which is very spacious and clean, I need to use the phone; unfortunately this one did not work at all.
In room dining options are not various and quite expensive and I am talking about the breakfast which is scandalously expensive around 18 Euros.

The service in the restaurant was so slow, I even forgot I ordered. Don't say it is because the restaurant was full. There were only two tables to serve. The hotel was empty.

Lenteur du service.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanR31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, July 3, 2015
Google Translation
Nous vous remercions vivement d'avoir exprimé votre sentiment suite à votre séjour.
Au plaisir de vous accueillir lors de votre prochain passage sur Saint Etienne.
Bien Cordialement,
Nicolas Plekan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
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beaugency
Level 5 Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 19, 2013

By booking over the Internet and paying in advance (non-refundable), we were able to get quite a substantial savings on the Mercure in Saint Etienne and paid 90 Euros for a nice room in a pretty nice hotel.

I noticed that a few people have mentioned that the hotel is dated and needs a face lift. Probably that's true if you're paying full price and expecting a more modern decor. But at the discounted price we paid, it's a reasonably good value and we didn't find the room at all old fashioned. Opposite a park, it's very quiet at night and very conveniet vis-a-vis the Autoroute.

We didn't eat there, but rather in town at one of the very nicest restaurants (A la Table des Lys - see my review.)

The staff was friendly and the lobby a pleasant place to sit. Wi Fi worked just fine in our room. All in all, a good stopping off point at a reasonably price if booked in advance.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pktiberius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, July 3, 2015
Google Translation
Madame/Monsieur,
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Saint Etienne Parc De L'Europe. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
home
Level 6 Contributor
167 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed March 26, 2013

I'm in Saint Etienne twice a month, having a guest in the hotel and being a little tired I opted to have dinner in the restaurant's hotel.
Ambience is really nice, staff is very friendly. Unluckily portions are radically small and wine choice limited. Quality is nothing special, bill on the other side is expensive: we paid € 22 each for a main course and a dessert and € 33 for a bottle of red one.
Avoid it unless you are really tired and not willing to get out and taste real good food (there's a lot better out there, not so far even by foot!)

  • Stayed March 2013, traveled on business
    • Value
    • Service
Helpful?
1 Thank Francesco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, July 3, 2015
Google Translation
Nous vous remercions vivement d'avoir exprimé votre sentiment suite à votre séjour.
Au plaisir de vous accueillir lors de votre prochain passage sur Saint Etienne.
Bien Cordialement,
Nicolas Plekan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Saint-Etienne hotels

Barcelona
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 2, 2013

The hotel would indeed make a great backdrop for a seventies movie, but it is spotlessly clean, manned by pleasant and smiling staff, and most importantly quiet. In addition, the rooms are equipped with a kettle and a selection of teas. Wifi was free of charge over the two nights I stayed there.

What impressed me most with the hotel was the quality and value of the food served in the restaurant. As a rule, I do not normally dine in hotel restaurants, but work reared its head and I had to eat in.

Though the menu choice was limited, the dishes were freshly prepared, tasty and imaginatively presented. The wine list was also small, but well chosen. The two meals I had worked out at less than 30 euros each, for a starter, main dish, glass of wine and bottle of water. I will go again for the “Steak Tartare” if it is on the menu next time I am there.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BCN1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, July 3, 2015
Google Translation
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Saint Etienne Parc De L'Europe. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level 6 Contributor
178 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed December 19, 2012 via mobile

What can I say, this hotel was fine. No big luxury but all you need and very very friendly and helpful staff. Yes, it might be a bit dated, but it is no worse than most other 4-Star hotels I have been to in France.
They've got a locked parking lot, which I thought was great. You get breakfast in the room at no additional cost, free WIFI.
I might be repeating myself, but whatever shortcomings this hotel might have were counterbalanced by the exceptionally lovely staff!

Stayed December 2012, traveled on business
Helpful?
Thank michele4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, July 3, 2015
Google Translation
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Saint Etienne Parc De L'Europe. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 6 Contributor
176 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed November 6, 2012

Well it's a large tower block from the sixties or seventies and it has all the innate charm of a concrete box, but after my initial impression I found that overall I was pleasantly surprised.

The location of the hotel close to the main road, but far enough away to be quiet was very handy for a late night arrival. Satnav took me to within fifty metres and I could then see the signs. The staff on arrival were friendly and attentive and the standard room was large, well equipped and clean. I will admit that some parts might have been a bit past their prime, but I found that things were not shabby.

We went out to eat, short walk can enable you to get to several roundabouts, we had a lovely meal at a quiet restaurant on the main roundabout where you exit the main road. A night cap in the bar took some chasing of staff to take our order, but that wasn't too problematic.

The room gave me a good nights sleep and breakfast next morning was great with lovely fresh bread and croissants.

I will say it is not a cheap hotel, and as such it is probably a little bit over priced, but the positives mean I may well stay here again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YBOD98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, July 3, 2015
Google Translation
Nous vous remercions vivement d'avoir exprimé votre sentiment suite à votre séjour.
Au plaisir de vous accueillir lors de votre prochain passage sur Saint Etienne.
Bien Cordialement,
Nicolas Plekan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Saint Etienne Parc de L'Europe

Property: Mercure Saint Etienne Parc de L'Europe
Address: rue de Wuppertal, 42100, Saint-Etienne, France
Location: France > Auvergne-Rhone-Alpes > Loire > Saint-Etienne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 25 Hotels in Saint-Etienne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Saint Etienne Parc de L'Europe 4*
Number of rooms: 120
Official Description (provided by the hotel):
Located 5min from the city centre and the Convention Centre near the Mont Pilat Regional Park opposite the Parc de l Europe. Contemporary style. Our restaurant is one of the best in town. Air-conditioned rooms and meeting facilities. ... more   less 
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