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“Una sosta piacevole”

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Mercure Saint Etienne Parc de L'Europe
Ranked #9 of 25 Hotels in Saint-Etienne
Legnano, Italy
Level 6 Contributor
150 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Una sosta piacevole”
Reviewed August 2, 2012

Traveelling from Italy to Portugal we ( my wife and me ) plannned some stops. The first is in This Hotel with a good standard tipicalof Accor group at different levels. Nice place quite, colse to a park very ejoyable. The room was large and confortabile, Trees in front of the windows. We did not need the air conditio nel in spite of the 35 degrees of the day.
The dinner was good the great salad of the day was rich and tasty as will as the tartare.

Stayed August 2012
Helpful?
Thank Paldone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, August 13, 2015
Google Translation
Bonjour Monsieur,
Je vous remercie pour votre commentaire.
Nous sommes désolés de ne pas avoir pu répondre pleinement à vos attentes lors de votre séjour.
Nous espérons vous revoir lors de votre prochain séjour et nous tacherons de rendre celui ci plus agréable.
Au plaisir de vous accueillir,
Bien Cordialement,
Nicolas Plékan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bristol, United Kingdom
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 24, 2012

Wow - it was like stepping back in a time machine!

Not a bad little hotel if all you need is a clean room and bed for the night, but some areas and the rooms are very dated. It was very clean, but has had no modernising in some time.

The restaurant food was good, but the menu is very limited, and its quite pricey - think the main courses varied between 18 and 30 euros. Drinks in the bar also expensive - 9 euros for a pint of lager.

Breakfast was the usual continental offering, but again around 17 euros made it expensive.

I travel to this area on business from time to time, and to be honest there's not much choice of reasonable hotel, so the Mercure has a pretty captive audience and that's how they get away with charging over 100 euros a night for a hotel that really isn't worth that much.

I notice that one of the other reviews mentioned that the bathroom had been refurbished - this must only be in some rooms as each time I stay they all still look the same - very brown!

On a positive note the staff are always polite and helpful, and it is always quiet, so you get a good nights sleep

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikeyplus6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, August 13, 2015
Google Translation
Bonjour Monsieur,
Je vous remercie pour votre commentaire.
Nous sommes désolés de ne pas avoir pu répondre pleinement à vos attentes lors de votre séjour.
Nous espérons vous revoir lors de votre prochain séjour et nous tacherons de rendre celui ci plus agréable.
Au plaisir de vous accueillir,
Bien Cordialement,
Nicolas Plékan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bourges, France
Level 5 Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 26, 2012

We were surprised the Mercure was this pricey for an out of the way location like this, but the room was very nice, clean and comfortable. No complaints at all about the room or the service. Didn't eat breakfast because it was too expensive.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TwiAgtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, August 13, 2015
Google Translation
Bonjour,
Je suis ravis d'apprendre que vous avez apprécié votre séjour parmi nous, toute l'équipe tient à vous remercier pour ce commentaire qui nous touche beaucoup!
Nous espérons vous accueillir de nouveau pour votre prochain séjour à Saint Etienne.
Cordialement,
Nicolas Plekan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 23, 2012

The refurbishment in St. Etienne has really helped.- The bathrooms are now in an acceptabel level.

i wish it would be possible to have proper bacon and scrampled eggs, instead of the strange fluid being served today.

Except from this the a have no complaints.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, August 13, 2015
Google Translation
Bonjour Monsieur,
Je vous remercie pour votre commentaire.
Nous sommes désolés de ne pas avoir pu répondre pleinement à vos attentes lors de votre séjour.
Nous espérons vous revoir lors de votre prochain séjour et nous tacherons de rendre celui ci plus agréable.
Au plaisir de vous accueillir,
Bien Cordialement,
Nicolas Plékan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleiku, Vietnam
Level 2 Contributor
8 reviews
6 hotel reviews
Reviewed November 25, 2011

The location of the hotel makes it difficult to find. I lost time to find it.
How can a hotel of this class have a failing card system ? My credit card was cancelled.
The food was great and waiters were top.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fredrick-Van
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, August 13, 2015
Good afternoon,
Thank you for your lovely comment! We are delighted to read that you enjoyed your stay in our hotel. We are always trying to improve our services, so we are really happy to see that you spend good time in our etablishment.
We are looking forward to seeing from you!
Best Regards,
Nicolas Plekan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level 6 Contributor
138 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed July 23, 2011

I stayed 1 night in this hotel by mid-July.

Very well located: just in front of a wonderful green area.
Not very well located: far away from the railway station. Not so convenient without a car.

Rooms are standard rooms of Mercure, service is good as well as cleanliness. Breakfast is very good, with a bio corner.

The first problem of this hotel is the rate: 123 Euros + 17,40 Euros for breakfast, this is definitely an expensive stay... in a city like Saint Etienne.

The second problem is that Mercure faces difficulty to identify very good international customers in their database.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank VOYAGEURShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review, August 14, 2015
Google Translation
Bonjour,
Je vous remercie pour votre commentaire.
Nous sommes désolés de ne pas avoir pu répondre pleinement à vos attentes lors de votre séjour.
Nous espérons vous revoir lors de votre prochain séjour et nous tacherons de rendre celui ci plus agréable.
Au plaisir de vous accueillir,
Bien Cordialement,
Nicolas Plékan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Saint Etienne Parc de L'Europe

Property: Mercure Saint Etienne Parc de L'Europe
Address: rue de Wuppertal, 42100, Saint-Etienne, France
Location: France > Auvergne-Rhone-Alpes > Loire > Saint-Etienne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 25 Hotels in Saint-Etienne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Saint Etienne Parc de L'Europe 4*
Number of rooms: 120
Official Description (provided by the hotel):
Located 5min from the city centre and the Convention Centre near the Mont Pilat Regional Park opposite the Parc de l Europe. Contemporary style. Our restaurant is one of the best in town. Air-conditioned rooms and meeting facilities. ... more   less 
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