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“A 4 night stay in Lyon.”

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Hotel Crowne Plaza Lyon - Cite Internationale
Ranked #2 of 196 Hotels in Lyon
Certificate of Excellence
Reviewed September 23, 2013

My husband and I stayed for 4 nights in this hotel. When booking directly, they were inflexible about fees and refused to allow conference rates, even though my husband was attending the very conference being hosted. The room was on the small side but the views over the river from the 6th floor were very pleasant. It was clean and comfortable with a sparkling bathroom. By coincidence, a friend and colleague (also attending the conference) was in the room opposite and also enjoyed pleasant views across to the park. They too found the room rather small.

The staff were extremely pleasant and helpful - especially in reception. Nothing was too much trouble for them and they were prompt, efficient and very professional. When first arriving, parking close to the hotel was a little obscure owing to all the barriers. However, underground parking was available and, when checking out, all was explained and willing assistance was immediate. Because, we were attending a conference, the only meal taken was breakfast which was a self service buffet and of a good standard

  • Stayed: September 2013, traveled on business
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2  Thank Peartreepam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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309 - 315 of 1,324 reviews

Reviewed September 16, 2013

My husband and I spent 10 days at Lyon's Hotel de la Cité a month ago (August 2013) and, even a month later, nothing has faded from our memories of a sublime "séjour" with them. I'm quite sure it was the finest hotel stay anywhere in my or my husband's 66 years. It is noteworthy that neither or us have ever before been inspired to write a hotel review, certainly not a glowing one like this. I'd lived in France, based in Paris, for 18 months 30 years ago but never visited Lyon, and this was my husband's first trip to France, so this review is one of discovering Lyon for the first time through the great fortune of being based at Hotel de la Cité.

Everything about our room and the hotel was impeccably well thought out and tastefully executed in terms of the function and the aesthetics of our room on the 5th floor overlooking the Rhone River (and the occasional swan or three drifting by). But what made it beyond compare in our experience was the service. Three of the reception desk staff in particular, who were our "regulars" on duty during our stay, went out of their way to provide whatever assistance we needed - directions, advice, any kind of assistance at all - and they were gracious and helpful to the max. This began the night of our arrival with Luic on duty helping us navigate the parking and baggage situation (which turns out to be much 'friendlier' than a couple of earlier reviewers had indicated as to the ability to park temporarily in front of the hotel for baggage upon arrival and departure) and by the next day and for the rest of our stay, Jerome and Benjamin proved that Luic was no fluke. All of them gave us their enthusiastic and dedicated attentions as needed and we could not be more grateful for how they made our stay in Lyon so very pleasant. The housekeeping staff also gave our room exceptional daily attentions in perfect accordance with our requests.

Before choosing Hotel de la Cité for our extended stay, I had read all the reviews of several hotels in Lyon. What I decided we wanted most of all was a tranquil setting for our hours of repose, away from sounds of traffic and tourism (and, et oui, hélas, cigarette-smoke-filled air which prevails in all the most central hubbubs), downsides which seemed inevitable with virtually every other location. Those considerations plus the draw of being alongside a splendid city park and overlooking the Rhone made our decision. We couldn't have picked our hotel and location more perfectly.

The limited critiques I'd seen of this hotel focused either on its distance from those hubbubs of activity or on the parking/baggage situation mentioned above. We found both of those points to be overstated and instead quite manageable.

The ease of Hotel de la Cité in regards to distances within the city is that there is direct bus service every few minutes from the Hotel to almost anywhere in the city directly (no transfer needed) or, in some cases, to a bus or metro transfer such that virtually anywhere can be reached with at most one transfer and within 10 to 15 minutes. (I recommend buying 'carnets' of 10 tickets at a time to save money on fares. Each ticket is good for transfers or return trips on any public transportation within 1 hour of initial use. Also scroll down the vending machine list for the special all-day tickets available on Wednesdays, Saturdays and Sundays - or the special evening fares for bus/metro trips that begin after 7 pm. A machine at the bus stop by the hotel sells all these ticket choices - you need coins for these machines.)

Thus the second critique I read before choosing Hotel de la Cité, concerning its distance from "the places to be" - the hub of restaurants, museums, etc., also proved easily navigated -- and far overcompensated for by the tranquility of our hotel and room, the extraordinary service, and the ready availability of 3 different bus lines - C1, C4 and C5 -- leaving from the hotel branching toward any direction and getting you to those "hubbubs" within 10 minutes of travel time. It's 10 min by bus C5 from the hotel to Place Bellecourt, 15 min. with one transfer from the C4 to the C3 to arrive in Vieux Lyon or 10 min. on the C1 to Croix Rouge. Even to get to l'Hopital Edouard Herriott - the hospital complex nowhere near the tourist areas, which was the reason for our extended stay in Lyon, was reachable easily either by a bus-metro transfer or a comfortable 30 min no-transfer trip on C26 available at another bus stop only a 2 minute walk from the hotel, etc. In sum, the city is very navigable by public transportation and takes very little time to learn to utilize it. Bus stop digital signs advise you of wait time for the next bus, some lines having a maximum wait of 10 min., other lines in off hours still no more than 20 min. between buses. And, btw, for Americans like ourselves, the cleanliness and maintenance of bus and metro lines will only add to your realization of the failure of Americans to invest in public infrastructure. Signage on the other hand is not reliably better than in the US - both on roads and sometimes in public transport too, there will be good direction indicators 4 times out of 5 but that 5th time where direction indication is lacking can throw you, even if you speak French as I do (and the French themselves acknowledge their signs can be inadequate and cause sudden road stress -- oo la la! -- not knowing which fork off of a rounadabout to take).

And nothing everything requires city transportation from the hotel. In non-summertime temperatures, all the hotspots in town are very pleasantly and leisurely accessible on foot – along the Rhone and/or Saone rivers or through the park (to be discussed in a minute). And for occasions when one might want dinner in walking distance of the hotel, there is a Trattoria with quite excellent food (I recommend the salmon pizza in particular -- although be prepared for a long wait time for initial service if their sidewalk tables are filling up) a few doors west from the Hotel within the large complex that is Cité Universitaire. This Trattoria also does take-out, which could be an excellent choice for dinner in one's room whenever that might suit. Also note that there is an Amphitheater a few doors away on the east side of the hotel with the potential for excellent concerts during your stay that you could attend with a short walk from your hotel room.

While there is paid parking underground next to the hotel at the same rather steep daily rate - 15 E - that is standard at almost all parking lots in the city (and requiring repayment each time you come and go), we solved the parking situation to our great satisfaction with a garage called Parc Lafayette downtown (on Rue Pierre Corneille - bus stop Saxe-Lafayette, 10 min away on the C4 line from the hotel) for the most reasonable parking rates in Lyon. (It is true that, if you have a car in Lyon, you must plan for paid overnight parking somewhere and the advantage of Parc Lafayette -- bookable online via neoparking.com –  is not only half the cost elsewhere but also offers the unique ability to take one's car out at any time during your stay without extra charge).

And I haven't even discussed yet a key factor for us in choosing this hotel, namely that it borders the largest city park in all of France, dating from the 1800s - Le Parc de la Tete d'Or - an enormous city park with meandering routes along its lake, up through its hills and its zoo, its puppet theater, its botanical gardens, its velodrome ... with walkers, joggers, clusters of kids learning to zipline through the foresty areas or picnickers on vast expanses of grass, one full-service restaurant, one brasserie, snack stands, etc. It is a lovely park that warrants a visit just as much as do the great museums and flurry of restaurants, gastronomique and otherwise.

Finally, let me add a word about dining in Lyon in general - since i'm turning this hearty applause for Hotel de la Cité into an advice column on navigating Lyon from this hotel as a base. Perhaps you would already know this, but it took a while for us to figure out that "gastronomique" (an adjective for which Lyon is arguably most famous) essentially refers to one particular domain of cuisine - one that is heavily focused on meat including such exoticities as calf's head, entrails etc., but which includes more commonly cuisined meat cuts as well. If you happen to be people like us who tend to prefer seafood or you want vegetarian dishes, the most lauded 'gastronomique' restaurants may not be your best candidates for finding items on the daily 'menu' that interest you. Two of our favorite meals in town were dinners at a Paul Bocuse brasserie a 5 min. bus ride on C1 from the hotel to the Brotteaux stop - Brasserie de l'Est - and a lunch at the Restaurant de Fourviere atop the cable-car-mounted hill in Vieux Lyon. (The latter requires also some patience in terms of wait time but the food and view of the entire city from its outdoor tables were quite worth the wait.)

What I discovered was a terrific website - http://www.lesideesrestos.fr/restaurants-lyon/index.html - that lists restaurants in Lyon by category of cuisine so that you can readily find choices for seafood or for a creperie or organic food ("bio" in French) or two dozen different kinds of international/ethnic restaurants - or regional cuisines of France like Provençal or Basque -- which do not fall into the "gastronomique" category but which can be equally worthy of your consideration, or more so if calf's head et al. isn't your cup of tea. In August, a timing that was required for the main purpose of our visit, one must be prepared for a sizeable number of restaurants as well as shops to be closed, although along the main hubbubs on Presqu'ile or in Vieux Lyon, most restaurants -- and glaceries for many yummy flavors of gelato or sorbet! -- were open and busy (and, again hélas, cigarette smoke also filling the air, so be prepared for that as well).

But I don't want to end on a note of smoke in the air, for there was none of that in, or coming and going from, our lovely hotel. This review wants most of all to leave you with our complete delight in having spent our 10 days in Lyon at the Hotel de la Cité. And thanks again in particular to Benjamin, Jerome, et Luic. Vous étiez divine!

Room Tip: We would concur with others that our room facing the Rhone was perfect.
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  • Stayed: August 2013, traveled as a couple
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9  Thank zinya2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

The standard type of modern chain hotels.
Rooms a bit to the small side.
Very quiet rooms (also on the north/Rhône river/major road side) at Cité Internationale. 15 min by bus (every 5-10 min) to central Lyon or Part Dieu (railway station and big mall).

Very good buffet breakfast (especially by SEuropean standard). Try to negotiate it into the room rate.

If you get a "below 200€" rate, it is great value for the money

Restaurant closed in the evening (but there are others 50-200 m away + some dishes served from the bar)

A/C works fine an is sufficient.

  • Stayed: September 2013, traveled on business
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1  Thank BjoD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NolwennRoux, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this reviewResponded September 17, 2013

Dear Guest,

Thank you very much for having taken the time to share your comments about our hotel.

We are sorry to read that you have found our classic room a bit small. We have different room sizes; please feel free to tell our reservation services all your needs, we will be glad to book the room that suited you the best. All windows are double glazed, which guarantee peaceful nights.

We are glad to read that you have appreciated our breakfast. With the charm of Lyon, the food capital of France, it is very nice to start the day with a delicious buffet with many choices; breads and pastries, meats, vegetables, cheeses, eggs, yogurts… but also tea, coffee, milk and juices.

Our restaurant is closed in the evening but it is true that we served meals at the bar but also in your room with our room-service available 24/24h.

We are looking forward to the pleasure of welcoming you back to the Hotel de la Cité Concorde.
Kind regards

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Reviewed September 14, 2013

The hotel is convenient for the convention center which was the reason for my stay. It's a bit out of town but the transport is excellent and this isn't a problem. From one side of the hotel there are fabulous views of the river and from the other side there are views of the city.
I stayed for 3 nights in September 2013 and really enjoyed it. My room and bed (room 624) was clean, comfortable and not noisy. Breakfast was fine with plenty of choice and helpful staff bringing coffee/tea. It was possible to sit outside on the terrace for breakfast which I liked.
Staff could not have been more professional and helpful. I would recommend this hotel, particularly if you are staying for meetings at the convention center or World Trade Center, both of which are a 2 minute walk away.

Room Tip: One side of the hotel looks over the river and the other the city - ask for your preference when you...
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  • Stayed: September 2013, traveled on business
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Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

Though at the outer limits of the city, this hotel is still a great choice for seeing Lyon, even if you are not in town for business at the Convention Center. It is easily connected to the City by bus, or if you have the time for a walk, it can be done along the river outside the hotel, and then over the bridges. It is also very close - one bus stop, or short walk - to the Museum of Contemporary Art.
As for the hotel itself, some rooms have small porch/balconies, some do not - ask for one if you'd like it. Not sure if it costs more. Comfortable beds, very clean rooms, clean bathroom, and good closet and dresser drawers for at least a week's worth of clothing. Friendly and very helpful staff at the front desk. I found the room to be very quiet. Because the large Tete d'Or park is nearby, the hotel gives out free bottles of water with a towel for joggers each morning. Very nice breakfast buffet with ample selections of eggs and just so may bread/muffin/croissant choices! Tons of jams/spread selections as well.
I stayed here with my mother who was in town for business - but it was vacation for me! I loved the City of Lyon, and this hotel is a good choice no matter your reason for the stay.

Room Tip: Ask for a room with a balcony, if you'd like one. View is not much, but nice if you like to sit...
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  • Stayed: July 2013, traveled with friends
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Thank corsagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NolwennRoux, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this reviewResponded September 18, 2013

Dear Guest,

We would like to thank you for your comments on TripAdvisor. We will relay with pleasure your feedback to our entire team who will be glad to know that their efforts contributed to your enjoyable stay.

From our hotel, it is very easy to visit Lyon. For example, you can take the bus C1 to go to one of the biggest mall in Europe, la Part-Dieu. It takes only 10 minutes. You can also take the bus C5 to reach the centre of Lyon in few minutes too.
From September to December, the Museum of Contemporary Art welcomes an exhibition in the context of the Contemporary Art Biennial. This is a popular event in Lyon, a “must-see”.

You are right: some of our rooms have a balcony. It is very pleasant to take your breakfast or your dinner from here. During your reservation, please feel free to ask for one, there is no additional cost. Moreover, these rooms have a view on the park. But if we can give you an advice, do not just enjoy the view, take a walk within! It is very beautiful and there are many things to see: the lake, the zoo, the rose garden… At the beginning or at the end of the day, it is very agreeable to go for a run.

We are thrilled to read that you have appreciated our breakfast. With the charm of Lyon, the food capital of France, you will be delighted by the choice we offer; breads and pastries, meats, vegetables, cheeses, eggs, yogurts… but also tea, coffee, milk and juices.

We are looking forward to the pleasure of welcoming you back to the Hotel de la Cité Concorde.
Kind regards

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Reviewed August 29, 2013 via mobile

I have stayed in Lyon several times for business occasions but in July I stayed at the Hotel de la Cite Concorde for the first time. I booked a 2 nights stay. The hotel is great and what I really liked was that it was in the World Trade Center area which is a very quiet area, ideal for business people. The staff was friendly and always willing to help. The hotel gas nice amenities and my room vas very comfy and clean. Nothing was missing.

  • Stayed: July 2013
    • Cleanliness
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NolwennRoux, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this reviewResponded September 18, 2013

Dear Guest,

Thank you for your review on TripAdvisor.

We are cheerful to read that you had a pleasant stay with us.

Our hotel is located in the heart of the Cite Internationale, which is a very special quarter of Lyon. Reputed for its business services (World Trade Center, Congress Center…), it is also just in front of the biggest urban park in France, la Tête d’Or.It is a peaceful area.

We thank you for your kind words about our staff.

We are looking forward to the pleasure of welcoming you back to the Hotel de la Cité Concorde.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

I've been in several hotels in Lyon, but this is the one I liked the most so far. The staff is super friendly and obliging, the rooms were really good (I had 520 and 609, both nice), the beds were good too. The Hotel is placed in the Cité Internationale, near the Tete d'Or park (nice jogging area), which is a quiet place. Accessing the center of the city is very easy, the area is well disserved by trams and buses. A free Wi-Fi internet connection is available in the hotel, which is very nice. The breakfast is great.

  • Stayed: August 2013
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Thank AL1nk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Crowne Plaza Lyon - Cite Internationale

Address: 22 quai Charles de Gaulle, 69006, Lyon, France
Phone Number:
Location: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lyon
#3 Family Hotel in Lyon
#4 Romantic Hotel in Lyon
#5 Business Hotel in Lyon
Price Range: $108 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Crowne Plaza Lyon - Cite Internationale 4*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Lyon – Cité International stands out as a point of reference in the luxury hotel business in the heart of the famous urban architectural project, the Cite International of Lyon. This hotel was first conceived by the Italian architect Renzo Piano, already well known for the design of the prestigious Georges Pompidou centre in Paris.The Crowne Plaza Lyon – Cité International is located between the banks of the Rhone River and the Parc de la Tete d'Or and just steps away from the largest Congress Centre in Lyon. ... more   less 
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Also Known As:
De La Cite Concorde Hotel

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