My wife and I stayed at this hotel for 10 days recently as part of a large group, and were very dissatisfied for a number of reasons (listed below):
(1) Complete lack of customer service by hotel management. Refused to provide such basic items as an extra pillow, tissues, or towels (towels were only replaced every 3 days). The women working at the front desk (except for the manager) were very nice, but were unable to provide the needed items because they were prohibited by management.
(2) Very basic rooms with almost no amenities. No irion (actually there is one for the entire hotel), no alarm clock, no freezer in kitchenette, no exercise room, etc.
(3) Wifi barely worked in room
(4) Almost impossible to take a shower without soaking the entire bathroom
(5) Although the hotel is located close to a metro stop, I wouldn’t recommend the location for tourists.
(6) Lights were almost always out in hallways and stairways (on timers and motion sensors). The light in the stairway went out when in the middle of walking down the stairs – almost fell down the flight of stairs.
(7) There was no one on duty after 11 or 12 at night
- Official Description (provided by the hotel):
- This Park & Suites residence is located across from the Place Jean Jaurès Metro Station in Lyon. It offers air conditioned suites with equipped kitchenettes and free Wi-Fi internet access.All suites at the Park & Suites Elégance Lyon Gerland have satellite TV and a telephone and each kitchenette has a microwave and fridge. Some suites have a sitting area and a terrace.Guests are invited to relax in the hotel’s lounge and bar, where a daily buffet breakfast is served. ... more less
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- Also Known As:
- Park And Suites Lyon Gerland Hotel Lyon
- City Hotel Lyon Gerland