Poor entrance from the parking
only one person at the desk but staff is kind and devoted
no bar (or alcool at the minibar) after 12PM
only one lift in service
general feeling is 'economy'
- Free Wifi
The room is nicely designed and very well-conceived. In addition bedding is excellent! The bar/restaurant where you can also have breakfast has a great terrace overlooking the Saone which is very pleasant. This hotel is very convenient for business trip or a short stay. In addition it’s a very good value for money.
We stayed at this hotel for one night as we were moving to Lyon - our furniture was to arrive the next day. We are a family of 4 my wife and 2 boys aged 10 and 12. They gave us a large room with an interesting trundle bed for the boys. The beds were made up and ready to use when we arrived which was really great! We had a decent view of the river (the Soane?). There is a big newer shopping mall attached and we just went there to get some food, it was fine and easy. The breakfast at the hotel was excellent with a wide selection and very good coffee. We did have a little trouble finding the Novotel parking - although finding the Parking Gargage itself was easy. There is only a small space for hotel parking and it was a little confusing to us.
The hotel is brand new and everything about the hotel is great... rooms, beds, bar....good value at this time... much better than other hotels.
Location is superb for shopping, brand new mall with restaurants and lots of shops, or a weekend stay...travel into the city is easy...late night take a taxi home!!!
Reception good but poor information.. eg No eating places open after 1030pm in Lyon city...wrong.
We stayed for a week in two connecting river view rooms. We were on our way out of Lyon after living in the city for two years. We chose the new Novotel because of the central location atop a new mall, and because we were staying during August when many local businesses in other neighbourhoods are closed for vacation. On the plus side, the rooms were brand new and clean. Unfortunately someone stole 180€ in cash from my 10 year-old's suitcase (he was saving up allowance and birthday money) and the response from the hotel was very poor. After being passed between three staff members, all of whom were supremely uninterested, the manager told us we could go to the police station to file a report if we wished but because the cleaning staff was "another company", there was nothing they could do to warn other guests or prevent other thefts. A very poor response, we thought, and one that coloured our opinion of Novotel.
Dear Madam, Dear Sir,
We would like to thank you for staying in our hotel during your visit to Lyon and we appreciate that you took the time to give us your feedback.
We are very sorry for the inconvenience caused to you. Unfortunately, we were not able to follow up your request as the magnetic lock did not show any abnormalities.
Our bedrooms are equipped with safes available free of charge and we encourage our customers to use them.
All of our employees and service providers are selected and recruited after a thorough and careful selection process.
Finally, based on French law, only the competent authorities have the ability to further investigate the events you describe.
We hope to have the pleasure to welcome you soon in our hotel.
We stayed at this hotel few weeks after its opening. The property is furnished with very nice and trendy décor as well as up-to-date facilities in the rooms. Something has to be done because it is difficult to understand how to check-in because the hotel is part of a huge shopping mall building and its front desk is on the second floor. While located inside a new development a bit far from the business and historic areas, the tram, connecting with Lyon’s metro system, stops only one block away. We notice some improvement areas like the air conditioning not working correctly and service details of the staff clearly still in training. Anyway, assuming that the Novotel service standard is reached soon and an attractive rate is offered, this property should be considered as an excellent choice for visiting this city.