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1 - 6 of 1,731 reviews
Reviewed September 7, 2019

My second stay here. Still and again I found helpful and smiling staff, large and quiet room, nice breakfast and all kind of connections nearby. Really my first choice when coming back to Lyon. 20 minutes walk or up to 10 minutes to downtown by metro.

Room tip: upper floors with some nice view
Date of stay: September 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Boris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2019

Wow great location, huge rooms and TV. Welcoming staff, clean rooms, large bathroom.
Quiet location considering it was close to the train station.
Low score for:
Elevator broke down and took forever to get down.
Price for beer from the bar downstairs - the most I payed for beer in the whole of Europe 9.90 euro for 500ml - wow.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank Stigsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorianBEGOC, General Manager at Mercure Lyon Centre - Gare Part Dieu, responded to this reviewResponded 4 weeks ago

Dear Stigsta,

Thank you for your feedback following your stay in our hotel.

I am pleased that you enjoyed our location next to the train station, our rooms and the friendliness of our staff.

I am really sorry that the elevator was down during your stay and apologizes for the inconvenience.

We hope to have the pleasure of welcoming you again.

Laetitia P., Community Manager Mercure Lyon Centre Gare Part-Dieu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2019

Upon entering our room after a long day's drive from Paris, we discovered the shower was full of black mold! The room itself was adequate. We spent two nights and the second day no shower/shampoo soap was provided. What we can say is that the breakfast at the hotel was excellent.

Date of stay: July 2019
Thank Claudia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorianBEGOC, General Manager at Mercure Lyon Centre - Gare Part Dieu, responded to this reviewResponded August 9, 2019

Dear Claudia S,

Thank you for taking time to review your stay with us in TripAdvisor.

I am delighted to see that you appreciate our american buffet breakfast.

I am sincerely sorry that the cleanliness was not at your convenience and I would like to offer you my sincere apologies.

In addition, I am sorry to see that the shower gel dispenser in your bathroom was empty and unsupplied.
However, and upon request from the front desk during your stay, we could replace the dispenser immediately.

Please be assured that we will share your comment with the housekeeper in order to understand what may have happened and to take the necessary measures to ensure a better quality of cleaning.

Could you help us by telling us the date of your stay and the number of your room ?

We hope to regain your confidence in a future stay.

Laetitia P., Community Manager Mercure Lyon Centre Gare Part-Dieu

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Reviewed August 1, 2019

Great location, next to Railway Station. Effective double glazing provides soundproofing. Oh and the windows open for daytime fresh air. We had a well designed, spacious room. Separate toilet, king bed, large screen TV with BBC and CNN. Staff are polite and helpful.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Happygollum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorianBEGOC, Front Office Manager at Mercure Lyon Centre - Gare Part Dieu, responded to this reviewResponded August 2, 2019
Google Translation

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

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Reviewed July 29, 2019

We stayed here for our second night in Lyon before we left. It was convenient to the train station. The room was fine for 4 people. I am not sure what the situation is in Europe but there must be some regulation on # of people in a room. My corporate booking site doesn't ask for people so I just book a room with the number of beds I need. This time the staff indicated that I couldn't stay in that room. Well, they found a room which was good but I'm not sure what the situation is. The breakfast was ok - the seating area was a bit small.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank sakflva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorianBEGOC, Front Office Manager at Mercure Lyon Centre - Gare Part Dieu, responded to this reviewResponded August 2, 2019
Google Translation

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

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