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Hotel Carlton Lyon - MGallery Collection
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Reviews (1,520)
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All reviewsplace de la republiquegreat locationold townm gallerycozy roomexcellent hoteldinner reservationsfront desk staffwithin walking distancesmall balconyhotel is centrally locatedthe hotel staffbreakfast roomloved this hotelshopping areatwo nightsjunior suite
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639 - 644 of 1,520 reviews
Reviewed April 15, 2013

Lovely hotel, entirely redone, with a very friendly and helpful staff. Nice rooms, rather chic, with roomy and lovely bathrooms. They did a very nice remodel. The hotel is perfectly situated between the two main places in Lyon, and it was very easy to access Vieux Lyon.

Stayed: April 2013, traveled with family
2  Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

Based on previous experiences of the brand, and the facts that this hotel has only just reopened after a full refurbishment and that it has been upgraded from Mercure to M-Gallery, I had high expectations of the Carlton Lyon. Although I paid a very low promotional rate (Quais du Polar weekend deal), I received a room upgrade thanks to my gold Le Club Accor card. The room was twice the size of a standard "cozy" room, and was in pristine condition, possibly never occupied before. Many original features remain, but windows are now quadruple glazed and the room was fully soundproofed. The bed could not have been more comfortable, just like the Sofitel "My Bed" concept.

We had a Nespresso machine and the latest very thin LCD TV, and the bathroom fittings were all spotless, as you'd expect just after a refit. Quality Cinq Mondes Spa toiletries.

All staff were impeccably attentive and perfectly groomed and polite, although I did have to request the complimentary drink that I was entitled to as a gold card holder. The hotel bar is very stylish and well worth a visit before going out for dinner. No restaurant, but this is a boutique hotel in the centre of Lyon, so that really isn't a problem. I would not hesitate to recommend the Carlton Lyon.

  • Stayed: April 2013, traveled with friends
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank Edward R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

The hotel is located in a great location and completed its renovation end of February, I was the first guest for the assigned room and I was positively surprised by the new touch. The quality of the bed and sound isolation is very good, I would definetly recommend this hotel for a private and or business trip. The hotel doesn´t have its own restaurant however there is a marvellous grill next door and different attractions at walking distance.
Reception, weitress and room service were excellent and I would definetly recommend this hotel.
The only minus is for the room size, nice but not excellent for the Stars. Furniture are new and "different" for my personal taste the TV are not matching the furniture they hand on but all in all a great hotel.

  • Stayed: March 2013, traveled on business
    • Value
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3  Thank Carlo U U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
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Stayed: April 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
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Room Tip: De préférence en étage élevé pour une vue plus dégagée - les chambres standards sont très biens
  • Stayed: April 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this reviewResponded yesterday
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