After a 16 hour flight and 3 hours train ride, we arrived in Lyon, France greeted by rain and cold weather. Expecting a warm welcome and concern from the hotel staff, the only words spoken by the lady hotel receptionist is that, you're room is not yet ready, please come back after 1-2 hours (we arrived 1pm). Good enough the man in the concierge by the name of Habib (?) was very kind and helped us where to have our lunch. After 2 hours, our room was ready and the man in the reception said, sir we cannot give in to all your request ( i sent email requesting a quiet room with good view) instead we decided to give you a quiet room. It was really a quiet room because when you open the window, it was the wall of the adjacent building. We stayed in Lyon for 5 nights with a wall view. Would like to thank Habib and Mario (concierge staff) for the help and very warm reception. To the management of hotel le royal, please, please educate your hotel staff (especially the lady who received us when we arrived) regarding good manners and proper conduct.
- Official Description (provided by the hotel):
- The Royal is an iconic establishment offering 72 rooms and suites, nestled in the heart of the city between the Rhone and Saone rivers. An exclusive address for travellers who enjoy the French art de vivre, discrete elegance and naturally courteous service. Feel at home in our Cote Cuisine dining room or in our Cote Bellecour lounge, for a civilised meal or beverage overlooking the Place Bellecour. (The Hotel is a member of the MGallery collection). ... more less
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- Also Known As:
- Sofitel Lyon
- Accor Lyon