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“mislead by booking.com”

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Hotel Lyon Metropole
Ranked #17 of 194 Hotels in Lyon
Certificate of Excellence
Reviewed July 21, 2013

we booked using booking.com one of the primary reasons for this booking was the use of the pools for our 5YR old son. on arrival we were told that would need to pay 25 Euro per adult, per session if we wished to use the 'spa facilities' we were offered no option just to use the pool. on complaining to reception they said i would need to take my complaint up with booking.com but they did ackowledge that they had issues with this company and had recieved other complaints. i recommended they cease to use booking.com given the false advertisement. apart from this the apartment we ocupied was spacious and clean with excellent amenities. we missed out on enjoying the rest of the facilities and are unlikely to return to this accomodation for the sheer lack of understanding and unwillingness of the hotel to allow us to use the pool.

Room Tip: bus stop is right outside and buses run very regularly into lyon for just 2 euro,s
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  • Stayed: July 2013, traveled with family
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Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relations C, Gérant at Hotel Lyon Metropole, responded to this reviewResponded August 5, 2013

Dear Madam,

First of all , thank you for sharing your experience of our hotel on Trip advisor.

I am pleased to read that you enjoyed the quality and the cleanness of our apartment.

I do note of the mislead by booking.com, be assured necessary have been made on this site for giving more explainations to our clients.

It is true, that reservation for an apartement there is an additional fee of €25 per person for using our city spa (2500 sqm of well-being facilities and 2 swimming pools).

We hope that despite this we will have the chance to welcome you back again very soon.

Kinds regards,

David HELENA
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 - 106 of 1,081 reviews

Reviewed May 26, 2013 via mobile

For the price we paid 100€ per night our room was new, clean, large & spacious, it was also free to park the car in the outside car park.

The hotel although very clean and comfortable however was not centrally located to any shops or restaurants. We had a hire car & it took us 10 minutes to get to the town centre.

Most of the guests appeared to be business men, pilots & air hostesses so I think this hotel caters better to business travelers rather than tourists on foot. There was however a bus stop directly outside the hotel but I am unsure if this was to go to the city? Perhaps research this beforehand if you plan to visit without a car.

The staff were always so kind, courteous & helpful & all spoke excellent English & were very hospitable to all of the guests.

The hotel appeared to have many great facilities such as gym, pool and spa.

  • Stayed: May 2013
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Thank TravelBugs77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relations C, Gérant at Hotel Lyon Metropole, responded to this reviewResponded May 30, 2013

Dear Guest,

Thank you very much for sharing your experience with us on this website.

I am delighted to hear that you enjoyed your stay with us.

Regarding access to the city center, there is a bus just in front of the hotel which takes you directly into the center of Lyon without changing approximately 20 minutes. Despite, there is a Velo’v Station for the more sports.
The reception of our hotel is at your disposal to answer all your questions and advise you.
If you have the pleasure to get back to our establishment I hope you take the time to enjoy our 2500m ² spa.

We hope that we will have the chance to welcome you back very soon.

Best regards .

David HELENA
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

Unfortunately didn't have time to use the Spa facilities and the weather was too cold and wet to swim outside but it was a good base for a night while visiting Lyon on business. Room was spacious and comfortable. Bathroom was a little tired but generally clean. Staff were friendly but it wasn't very busy. Would go back with family to use the facilities, given the opportunity. Would certainly like to see more of Lyon, preferably in some sunshine. Breakfast was okay with lots of fruit available. Shame about the shell in the scrambled egg.

Room Tip: Ask for room overlooking the river. Would be a good view if it had stopped raining.
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  • Stayed: May 2013, traveled on business
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Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relations C, Gérant at Hotel Lyon Metropole, responded to this reviewResponded May 30, 2013

Dear Sir,

Thank you very much for sharing your experience with us on this website.

I am delighted to hear that you enjoyed your stay with us.

We hope that we will have the chance to welcome you back very soon.

Best regards .

David HELENA
Hôtel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

- Rooms, corridors have a Novotel feel, that is typical French hotel chain with lower quality material, thin walls, slighlty worn out carpets. Rooms are clean and correct but not really 4 stars because of that slightly cheap feel.
- Reception and people in general are welcoming and helpful.
- Breakfast are absolutely correct but not with the choice of an Hilton and the likes. You do have eggs, cheese, ham etc. so if you besides the usual croissants and the like.
- The pools, spa and tennis seem to attract external people. This gives a feel of a rather poshy and cool place, including around the bar. Pitty the rooms are not up to that level
- Meeting rooms are correct but a bit small, warm and stuffy (it was only 25° outside though)
- Location: 15/30 minutes to the center and stations. Count between 20 and 25 euros for one taxi fare. That is 40/50 euros return. And you do need a taxi or a car. By the Saone river so water is definitely all around. A bit of traffic in front but nothing bad.
- Good for business of for a spa. Maybe not my choice for a visit to the city.

  • Stayed: April 2013, traveled on business
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Thank TheFlyingScorpio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

The Hotel Lyon Metropole, created a very relaxing and innovative spa experience. We found a great deal on bookiing.com which allowed up a suite for 159Euros which included a 30 minute IYASHI spa treatment.

With these included treatments in the booking we made, there are 5 30min sessions you can choose from. The IYASHI room is a new sensory concept of resourcing and relaxation of the body and mind through water therapy. I personally went for the IAYSHI Dome, the better of the 5 treatments, which is a new Japanese technology where you lie in a Dome face down for 15mins then face up for the remainder wrap in natural heat.

The Dome acts as a natural detoxification and muscle relaxant, producing you sweat the equivalent on having run 13miles, burning about 1200 calories. I mainly got it for the detoxification effects to just sweat out the toxins and it worked, I felt so relaxed and revitalized after the treatment. Being a person that never sweats, it's definitely did the job.

The staff was extremely helpful and very aware when speaking with my French counterparts, that they didn't leave me out and translated in English. The suites were very nice, modern, high tech, clean and spacious, even for France.

  • Stayed: February 2013, traveled as a couple
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Thank MishaBranche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relations C, Gérant at Hotel Lyon Metropole, responded to this reviewResponded May 6, 2013

Dear Madam,

I would like to thank you for taking the time to share your experience at the hotel Lyon Metropole.

We are pleased to hear that you enjoyed your experience at our hotel and specially the spa and the IYASHI treatments.

We hope to have the pleasure in seeing you again soon for an another spa experience.

Best regards.

David HELENA
Director Hotel Lyon Metropole & spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

Since many years as a group of tennis addicts, we travel to the Metropole to spend a long week-end. We enjoy the lovely hosting, great food and superb amenities, amongst other the tennis courts and variety of pools. It has become a must over the years and always remembered as a fantastic place. A quick hop nearby to the Villa Florentine for a dinner is the cherry on the cake...

  • Stayed: February 2013, traveled with friends
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1  Thank Garisotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relations C, Gérant at Hotel Lyon Metropole, responded to this reviewResponded February 25, 2013

Dear guest,

I thank you for taking the time to post a review following your stay at the Lyon Metropole .
Your loyalty is our greatest reward !

I hope to have the pleasure of welcoming you soon again.

Sincerely,

David HELENA
Lyon Metropole Manager

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Reviewed February 16, 2013

We were there for one night. The staff was verf friendly. The room was good and the indoor swimmingpool was great. It has an easy bus connection to the centre. It is defenitly à hotel were we would stay again. During the summer they have à huge outdoor pool. Only one small remark and that is that the fruit with the breakfast was not all fresh. But having said, that is only à minor point.

  • Stayed: February 2013, traveled with family
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Thank Jan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relations C, Gérant at Hotel Lyon Metropole, responded to this reviewResponded February 25, 2013

Dear guest,

Thank you for staying at the Métropole as well as for taking some of your precious time to publish your feedback.

I am very pleased to read that you have enjoyed your stay.
It would be a great pleasure for us to be your host in Lyon again !

Best regards

David HELENA
Lyon Metropole Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Lyon Metropole

Address: 85 quai Joseph Gillet, 69004, Lyon, France
Phone Number:
Location: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Lyon
#12 Luxury Hotel in Lyon
#12 Romantic Hotel in Lyon
#13 Family Hotel in Lyon
#16 Business Hotel in Lyon
Price Range: $117 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lyon Metropole 4*
Number of rooms: 174
Reservation Options:
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Also Known As:
Metropole Hotel Lyon
Lyon Metropole Hotel

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