we booked using booking.com one of the primary reasons for this booking was the use of the pools for our 5YR old son. on arrival we were told that would need to pay 25 Euro per adult, per session if we wished to use the 'spa facilities' we were offered no option just to use the pool. on complaining to reception they said i would need to take my complaint up with booking.com but they did ackowledge that they had issues with this company and had recieved other complaints. i recommended they cease to use booking.com given the false advertisement. apart from this the apartment we ocupied was spacious and clean with excellent amenities. we missed out on enjoying the rest of the facilities and are unlikely to return to this accomodation for the sheer lack of understanding and unwillingness of the hotel to allow us to use the pool.
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- Also Known As:
- Metropole Hotel Lyon
- Lyon Metropole Hotel