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“EXCELLENT VALUE”

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Warwick Reine Astrid - Lyon
Ranked #37 of 194 Hotels in Lyon
Reviewed March 9, 2013

Spent 3 nights here last week in Room 607 and found it very comfortable indeed....spacious,well appointed, warm and exceptionally clean. Hotel is not luxurious and decor is a little dated but it is perfect for a holiday break in this lovely ( & much improved) city. Hotel staff were very friendly and helpful. Hotel is situated on a lovely quiet road, near the beautiful Tete D'Or Park. Convenient bus stop outside just 8 minutes into the city. 15 minute walk from hotel to highly recommended Bouchon Lyonnaise restaurant, Daniel & Denise, 32 Rue Tramassac.
Would highly recommend this hotel ( and we're very fussy!) and certainly stay here again.
Thank you to all the staff.

Room Tip: We had a front facing room, No 607, very quiet and overlooking beautiful old Lyonnaise houses.
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  • Stayed: February 2013, traveled with friends
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Thank OZZYChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliAfshar, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded March 19, 2013

Dear Guest,
Thank you so much for posting this beautiful review on TripAdvisor. We were most grateful and honored to receive your kind words and compliments and hope to be able to welcome you again in the future. I look very much forward to the pleasure of welcoming you back to the Warwick Reine Astrid in the hopefully not too distant future.
Kind Regards,
Ali Afshar - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 - 190 of 672 reviews

Reviewed March 6, 2013

We went together with a friends couple with their baby. We rented a room for 5. First of all, the smell in the lobby and elevator was intolerable. We arrived to our spacy room, or apartment and it was freezing. The air conditioning was not working. The door of the kitchen with leads to a balcony it was broken so I won't get closed. The bath table was also broken. Not adequate for 4 xxxx. Absolutely not. If someone had told me that was a 2 star hotel, then maybe I won't be so upset.
It is far away from downtown, with the only thing that we could leave the car outside without paying a cent.
Not recommended. Lyon is a beautiful city. I would not come back to this hotel.

  • Stayed: February 2013, traveled with friends
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1  Thank vickymar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliAfshar, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded March 26, 2013

Dear Guest,

Further to your recent review, I am sorry to learn that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We’ve noted your comments regarding the temperature in the suite and the problem of the door of kitchen. we are surprised by your comment about the strange smell. We are sorry for the inconveniences caused and not to be informed about i during your stay.We would have been able to manage it directly in order to offer a better service. Please be reassured that I've reviewed your remarks to the pertinent department managers and I've addressed all your items of concern.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, please do not hesitate to contact us.
Kind regards,
Ali AFSHAR
Directeur Général

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Reviewed February 24, 2013

We are spend few days in Lyon before our return in our country.W.R.A.Hotel has a wonderful location ,near to "parc Tete d'or" ,one of the largest green places "in town" .The rooms are quite big,a pleasant surprise for France and the possibility to have a kitchen with basic stuff was very helpfull.If you pass trough Lyon don't miss it!

Room Tip: We had an appartement of 75 square metres on the right corner of this hotel with view to main stree...
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  • Stayed: July 2012, traveled with family
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Thank camelia982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliAfshar, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded March 19, 2013

Dear Guest,
Thank you very much for having taken the time to share your comments about our property.
I’m glad to read that you appreciated our services and particularly the layout of our rooms as well as our fully equipped kitchen.
It’s true that our location in front of the Tête d’Or Park is a pleasure for joggers, cyclists, and offers many possibilities with sports facilities, a zoo, and botanical and rose gardens!
Hoping to have the pleasure to welcome you back for your next stay in Lyon.
Ali AFSHAR – General Manager

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Reviewed February 18, 2013

We were only in this hotel for a night while we were making our way through France. The hotel was a bit hard to find for us. Our Sat-Nav had us going in circles. The underground garage was a bit difficult to go into, being very cramped. The rooms were comfortable and were adequate for what we needed. Check in was quick and efficient. We didn't eat here as we went out in Lyon to explore restaurants and some sites. Absolutely lovely city.

  • Stayed: January 2013, traveled as a couple
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1  Thank Jamie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliAfshar, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded March 19, 2013

Dear Guest,
Thank you for posting your review on TripAdvisor. I would like to really thank you for taking the time to give us your positive feedback regarding the professionalism of our staff as well as the layout of our rooms, and you’re totally right, Lyon is a fabulous city which offers lots of attractions!
I also acknowledge and appreciate your comments and constructive criticism concerning the garage as it will help us to improve the quality of the service offered to our guests.
One again, thank you for your comments and we shall be glad to welcome you again at the Warwick Reine Astrid.
Ali AFSHAR
General MANAGER

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Reviewed February 17, 2013

The size of the lounge, dining area and room of our family suite make our stay worthwhile despite its distance from the Lyon city centre. It is however, conveniently serviced by a bus which runs every 15 mins or so and is within a 5 minute walk from the hotel. The hotel staff are very friendly and helpful. One receptionist was able to recommend a nice restaurant within walking distance on a cold, wet, wintry Sunday night when we first arrived. Another helped us make enquiries and book a restaurant for us in French, which we do not speak. On the flip side, the hotel is aging a little with some facilities needing upgrading - our microwave oven did not work (although they replaced this instantly), the toilet paper holder fell off the wall and a couple of dining room chairs were rickety. The worst thing is that we had to pay for internet service - most French hotels these days provide complimentary wifi. On balance, given the pluses and the favourable pricing, we would still recommend this hotel to our friends.

  • Stayed: February 2013, traveled with family
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Thank Anak_Johor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliAfshar, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded March 19, 2013

Dear Guest,
Thank you very much for choosing the Warwick Reine Astrid for your recent stay in Lyon and for sharing your experience with Tripadvisor’s travellers. I’m glad to know that you enjoyed your stay and the size of our suite. Thank you also for taking the time to make mention of the friendliness of our staff and be sure that your nice comment has been shared with the team. Regarding your remark about the internet and in order to improve our level of services, one free Internet access of 60 minutes divisible per stay is now offered to each guest.
For your next stay with us, do not hesitate to book one of our packages including buffet breakfast & full Wireless Internet access. Please visit our website to have a better idea of our different offers.
It would be an honour to have you back with us at the Warwick Reine Astrid
Ali AFSHAR – General Manager

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Reviewed February 2, 2013

Very nice hotel near the park, friendly staff, clean rooms. We ate at the hotel's restaurant and it was very good. The only thing that bothered us is that the WiFi internet is not free for guests, it costs 14,50€ a day, which we think is definetly too much!

  • Stayed: January 2013, traveled on business
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1  Thank Nushaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliAfshar, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded March 19, 2013

Dear Guest,
I would like to thank you for your comments on Trip Advisor and I’m pleased to read that you enjoyed the friendliness of our staff , the cleanliness of our rooms and our location in front of the quiet and green Tête d’Or park. .
Regarding the internet cost and for your next stay with us, we invite you to book one of our packages including full Wireless Internet access . Please visit our website to have a better idea of our different offers. For your information and in order to improve our level of services, one free Internet access of 60 minutes divisible per stay is now offered to each guest.

One again, thank you for your comments and we hope to see you again at the Warwick Reine Astrid very soon!

Best Regards,
Ali AFSHAR
General Manager

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Reviewed January 10, 2013

Nice comfortable hotel with very large rooms, I had one of the suites, although rooms are a little dated. Staff are very friendly. Showers are not great as they take ages to heat up and the water pressure is low.

  • Stayed: January 2013, traveled on business
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Thank Rugby54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliAfshar, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded January 17, 2013

Dear Guest,

I thank you for sharing your remarks with tripadvisor members. I’m pleased to read that you enjoyed your stay with us and mainly the layout of our suite. Thank you also for taking the time to make mention of the friendliness of the staff and be sure that your nice comment has been shared with the team. I’ve have noted your remarks about the bathroom. It seems that you had a technical problem and I’m very sorry for the convenience caused

Hoping to have the pleasure to welcome you back for your next stay in Lyon.
Kind regard,
Ali AFSHAR
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Warwick Reine Astrid - Lyon

Address: 24 boulevard des Belges, 69006, Lyon, France
Phone Number:
Location: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#15 Business Hotel in Lyon
#15 Family Hotel in Lyon
#24 Luxury Hotel in Lyon
Price Range: $92 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Warwick Reine Astrid - Lyon 4*
Number of rooms: 88
Official Description (provided by the hotel):
The privilege of a suite between park and garden.The Warwick Reine Astrid - Lyon has a unique location opposite the Parc de la Tête d'Or andits lake, at the heart of the city'sfashionable 6th quarter anda few minutes from the Cité Internationale and Lyon Convention Centre.Open the door of one of the Warwick Reine Astrid's 88 suites and discover a true four star All Suites Residence and its luxury services. The 35 to 90m² suites have been fittedout with your comfort in mind and all havea living room, dining area and fittedkitchen. Whether you are on a business visit, family holiday or just away for the weekend, the Warwick Reine Astrid - Lyon is the ideal place for short and long stays. The Warwick Reine Astrid proposes a full range of luxury services to make your stay as pleasant as possible: room service, 24h business centre, Wi-Fi internet connection,fitness centre- with sauna, hammam and exercise machines - and private parking.The Lounge bar-restaurant offers a menu with creative and refined cuisine to seduce your appetite. You will enjoy the spacious calm of the large private garden, an ideal environment to enjoy our Chef's culinary creations for lunches or dinners. ... more   less 
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Also Known As:
Warwick Reine Astrid Hotel Lyon
La Reine Astrid Hotel
La Reine Astrid Lyon

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