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“Good value hotel in a good location”
Review of Le Phenix Hotel

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Le Phenix Hotel
Ranked #51 of 193 Hotels in Lyon
Certificate of Excellence
Biddeford Pool, Maine
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good value hotel in a good location”
Reviewed May 11, 2012

We liked this hotel. The location was on the river (our room had a river view) in the Old Town area. It is a 20-minute walk to the train station and only five minutes to the Bellecour shopping/plaza area. It was also just across the river from what we discovered was a large Saturday food market that offered a tremendous variety of fruits, vegetables, meats, cheeses, breads, flowers and prepared meals among other things. ☺

The room was good sized, with good wifi and a good-sized bathtub/shower combination. No problem with hot water either.

The breakfast offered a variety of food, including cereals, yogurt and fruit. Not the best we’d seen in our four months traveling in Europe but very good nonetheless.

The staff was cordial and helpful, e.g., making dinner reservations for us.

Our one real problem related to our taxi ride from the hotel to the train station on our day of departure. It turned out the cab driver overcharged us by about 50 percent the regular fare. We knew he was asking too much because we had taken a cab from the train station a couple nights before and had walked to the train station ourselves during our sightseeing. We could tell right away that he was driving an indirect route and asked him about it but he continued as he chose. He insisted on the metered price even though we pointed out it was far too high. It was not a fight we wished to pick at that moment as we had a train to catch.

He also, in the course of our journey, made several remarks that were racist and anti-Semitic.

We wish to make clear we do not blame the hotel for this incident. However, when I wrote a note to the hotel describing the driver and our experience (including his remarks) and suggesting they take appropriate action to prevent this from happening to other customers, I received no reply. This was approximately three weeks ago and I am still waiting.

At the least, I would have expected a customer-focused management to respond and, ideally, to undertake a proactive effort to eliminate the possibility of such fraud in the future, e.g., set a standard rate with the cab company for a trip to the train station and make sure both the driver and customer are aware of that fare; sell vouchers good for a trip to the station when presented to the driver; make sure that our driver never again services the hotel (we provided a detailed description of our driver that was quite sufficient for the cab company (aside from their internal trip records) to identify him).

I will let the matter rest there and suggest you make sure you know the correct fare to your destination and agree on it with the driver before leaving the hotel.

Aside from this incident, however, we do wish to reiterate that we did like the hotel and would recommend it as a good value.

Stayed April 2012, traveled as a couple
Helpful?
1 Thank JackfromMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
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New York City
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 6, 2012

Hotel Le Phenix was a well-run hotel where the staff was warm and consistently helpful. Front rooms facing the Saône River could be noisy as there are several nearby late-night clubs and discos. My room (108) faced an ally which also was noisy with pedestrian traffic in spite of the double-pane windows. A room facing the rear seems preferable. The walls between rooms were quite thin. Ear plugs proved to be a simple solution. The hotel had an attractive, covered courtyard which functioned as a restaurant/breakfast room.

The room was spotless and very nicely decorated with tasteful wooden furniture and a refrigerator. All furnishings seemed new. The bed wasn’t quite as firm as I preferred, but after sleeping on it for two nights, I did not need spine surgery. The bathroom was well illuminated and outfitted with a hair dryer, small bathtub, nice shower-head, and shower curtain. The bathroom was gleaming – and also seemed new. (Not all bathrooms have shower curtains so one much squat in the bathtub whilst showering – not uncommon in France. “When in France….”). It was outfitted with a heated towel rack so towels dried quickly (as well as clothes after washing them in the sink). Hotel Le Phenix was a well-run, attractive hotel that was well situated for tourism (a short walk to the Vieux-Lyon Metro station – easily accessible from Part Dieu train station).

Room Tip: Rooms on the front and side ally can be noisy. Try one in the rear.
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Richard0304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, WI
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed April 21, 2012

We spent 5 nights at the Phenix hotel and loved it. Very quiet, large room that was impeccably clean. Great bathroom, and very comfortable bed. Free wifi is a huge plus, and the staff was helpful when needed. The best part is the perfect location in Vieux Lyon, but also an easy walk across the bridge to Presque-Ile. The breakfast seems pricy considering there are boulangeries close by where you can get coffee and a couple pastries for about 1/4th the price. We got a very good deal on hotels.com.

If arriving or leaving by TGV, you can take a bus right around the corner to go directly to Lyon Part-Dieu station.

Room Tip: we had an interior room and it was very, very quiet.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JSPMadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
174 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed April 21, 2012

Great spot. My room was HUGE! It was a huge room with a nice view over the river. The place was very clean, the reception was extremely helpful, and the hotel even had a small piano lounge, in addition to a breakfast room. It's a great hotel in a fantastic location with reasonable prices. GREAT!

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LANYC1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
259 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed April 7, 2012

The location is the best thing about this hotel. The rooms are basic, good size. We did not try breakfast nor the garage. Nice place to stay in the heart of Lyon.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hexagone6x6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
Level Contributor
130 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed February 28, 2012

This hotel has a perfect location but the rooms are very basic. Our room was quite small but the bathroom was huge. Since we don't stay in the room much this did not really bother us. Location matters more. Breakfast was fine--typical continental. My biggest complaint was the garage. The website advertises parking yet when we got there we were told there were only 2 spaces and they were taken. Needless to say I was not happy and argued. Eventually he let us double park and we moved the next morning prior to the other group leaving. Other than that I would stay here again if I needed to be in the heart of Lyon.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank tulsau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phenix5, Responsable relations clients at Le Phenix Hotel, responded to this review, March 2, 2012
Google Translation
Bonjour Monsieur,

Notre hôtel possède un premier parking avec 4 places, complet ce soir là, et un second plus petit avec effectivement 02 places, complet également : en effet il faut réserver ces places à l'avance pour en bénéficier, exactement comme vous le faites pour une chambre.
La prochaine fois, et je suis sûre qu'il y en aura une, appelez nous ou mettez une remarque dans votre réservation : nous vous réserverons l'emplacement d'office.

Au plaisir de vous revoir au Phénix Hôtel,

Bien cordialement.

S.BERNARD
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Les Issambres, France
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 6, 2012

This hotel is very well situated. We had a nice surprise as our room was upgraded to a room overlooking the Saone. Lovely ! The location is perfect and the staff very nice. We appreciated the free wifi in the entire hotel. We'll definitely want to go back.

Room Tip: Ask for a room overlooking the river Saone.
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  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
1 Thank vangoyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Phenix Hotel

Property: Le Phenix Hotel
Address: 7 quai de Bondy, 69005, Lyon, France
Location: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#30 Romantic Hotel in Lyon
#38 Business Hotel in Lyon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Le Phenix Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
The Phenix Hotel is the only one in Lyon situated on the edges of the Saone, in the heart of the old Lyon, district classified in the world heritage by the Unesco. The Phenix Hotel opens the doors of its ancient house Renaissance on 36 rooms, with air conditioning and individual heating, bathrooms equipped with hairdryer and towel dryer, mini bar, safe, flat-screen TV, Canal + and Canalsat, free access to WIFI, telephone, room service, coffee-tea-cakes in the room, with rooms all renewed, of which 10 deluxe rooms with a privileged view on the Saone River. ... more   less 
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Also Known As:
Le Phenix Lyon
Hotel Le Phenix

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