I have much that is good to report about this hotel and much also that is both sad and bad. To begin positively, I have seldom met such helpful and pleasant front of house staff. Led by M. Ravet, the incomparable Chief Concierge, all personnel who met with clients were warm, polite and efficient. They are well trained and live up to the hotel's 5* status. The problems stem first from the historic building itself and the difficulty of maintenance and second from arguably poor supervision in the kitchen.
Building and maintenance: our room in the cheapest (but not cheap) category was way too small for a 5*: there was a large bath, but no shower. There was at least 0.5 inches of loose play when the door was closed: breaking in would have been easy. No facilities for tea making were provided. However, bed linen and towels were top class and the wifi was fast and reliable. The spa area was poor. No staff except when a massage was booked, the gel and shampoo containers in both showers empty, a tiny pool with a broken wave machine and a sauna which was switched off when I wanted to use it. On my second visit, the water cooler was also empty.
Breakfast was the only meal we took in the hotel. It was a buffet breakfast and the ingredients were first class - all bases covered. However, there were no warm plates so hot food cooled rapidly. We had to send back coffee to the kitchen to be reheated. The bacon was a disaster because it was not kept properly and was dried out. The reconstituted scrambled eggs were dreadful, tasteless and runny. There is no coffee shop equivalent, but fortunately the hotel is surrounded by restaurants. I just wonder why they don't compete.
A minor irritation is the car parking. Your car is taken away for / from you when you arrive and you have no further access to it without a clumsy 15 minutes ordering process to have it driven back to you. At 35 euros per night, this is not good enough.
In summary, this will have been a wonderful hotel some 20 to 30 years ago. It still has a lot to offer the uncritical traveller. In terms of what is expected from 5* today, it no longer fills the bill. My fear and sadness are that it is in decline : I wish the wonderful staff well.
- Official Description (provided by the hotel):
- Cour des Loges hotel is one of the finest jewels in Lyon's old town. Its Renaissance courtyard, home to the Loges Michelin-starred restaurant, 61 rooms and suites, the hanging gardens, the Pure Altitude Spa... Whether for romance or gourmet delights, on business, for a shopping or cultural break, treat yourself to an exceptional stay in Lyon. ... more less
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- Also Known As:
- Cour Des Loges Lyon
- Cour Des Loges Hotel Lyon