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“No babies-compliant service”
Review of NEWTREE Cafe

NEWTREE Cafe
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Ranked #9 of 37 Coffee & Tea in Lyon
Price range: $6 - $12
Restaurant details
Reviewed July 2, 2018

I live quite close to this bar, and some two or three weeks ago I and my 23 months baby sat in one of its table in the street. A waiter soon came to say me that one can only order from their counter. With some difficulties (the baby wanted to stay at the table) I entered with my baby and the stroller (poussette, for french people) and I ordered an apple juice. As it often happens with babies he wanted to play, he cried etc.. so I was in evident difficulty. The waiter did not help me to bring back the apple juice I ordered, but she also specified "You must bring back the bottle and the glass". So I had to exit from the bar with: a crying baby, a bottle of fruit juice, a glass and the "poussette" of my baby, and after we drank the juice I had to come back (again with my baby and the stroller) to leave the bottle and the glass. Ah, yes: she had offered a tiny chocolate to the baby. Since the girl was maybe not experienced (she maybe thinks that one say say to a 23 months baby: "My son: stay here and do not move or chat with unknown people" and the baby usually answers "yes, dad! Don't worry: I will read the 'Candide' de Voltaire"), here is what I suggest she could do next time in a similar case: "Sir, usually we do not serve at the eternal table. However, we may do some exception, as in your case". Or at least (at the counter) : "Oh, sir, I see you in difficulty: let me help you and bring at your table the fruit juice and the glass. After you drink your juice, you can go. Usually one must bring back the bottle and the glass, but we may do some exception when we see a dad in difficulty". I hope that my review will be useful to the owner of this bar.

    • Service
Thank FuffoDeFuffis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard020172, Propriétaire at NEWTREE Cafe, responded to this reviewResponded July 7, 2018
Google Translation

Dear FuffodeFuffis,
Thank your for review.
Of course I would prefer to read a better review...
FIrst of all, I would like to mention that in NEWTREE Café, we love babies and they are specialy welcome! A special area is decicated to them with toys, books, coloured pencils and drawing sheets. A changing table is also available in the rest room. I am myself, father of a 5 year old girl and I really appreciate café or restaurants where children are welcome and I think NEWTREE Café is one of them!
We are a place where beverages are cheaper because orders are at the counter. This is mentioned on the window, on tables and also above the bar.
But I agree, perhaps in your case, waiter should have the intelligence to ,adapt to your situation. Yhe kind of things that we do every day with people with" low mobility". Your message has the merit of reminding us of this point.
Hope to see you again :-)
Bernard

Cher FuffodeFuffis,
Merci pour votre commentaire.
Bien sûr, je préférerais lire un commentaire plus positif...
Tout d'abord, je tiens à mentionner que chez NEWTREE Café, nous aimons les bébés et ils sont spécialement les bienvenus! Une zone spéciale leur est dédiée avec des jouets, des livres, des crayons de couleur et des feuilles pour dessiner. Une table à langer est également disponible dans la salle de repos. Je suis moi-même, père d'une fille de 5 ans et j'apprécie vraiment les cafés ou les restaurants où les enfants sont les bienvenus et je pense que NEWTREE Café est l'un d'entre eux!
Chez nous, les boissons sont moins chères parce que les commandes sont au comptoir. Ceci est mentionné sur la vitrine, sur les tables et également au-dessus du bar.
Mais je suis d'accord, peut-être que dans votre cas, le serveur aurait dû avoir l'intelligence de s'adapter à votre situation. Le genre de choses que nous faisons tous les jours avec des personnes à « mobilité réduite ». Votre message a le mérite de nous rappeler ce point.
Espérant vous revoir bientôt :-)
Bernard

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3 - 7 of 45 reviews

Reviewed May 24, 2018

Yesterday I got lucky when I stumbled upon the NewTree café, specialisted in all that is organic, local, and homemade. The fridge is filled with sandwiches, salades, and to my great astonishment and excitement as a vegetarian, not one but two burgers: one veggie tempeh burger with tomme and one vegan burger!
The team is young and friendly, explaining the concept of the café at check-out. There is a real zero waste vibe with cloth napkins and multiple bins for trash, compost, and recyclables. You even get a reduction if you bring your own mug for one of the tasty looking drinks such as iced tea, lemonage, hot chocolate, chai latte, all for which a vegas milk substitute is available.
Besides the standard lunch fare, there is a large selection of munchies such as madelines dipped in chocolate, belgian waffles, granola bars, banana bread, muffins, and multiple types of brioche.
I was laregely satisfied with my tempeh burger served with a small salad and a chocolate chip cookie all for 14€. Can't wait to return and try... well everything else.

    • Value
    • Service
    • Food
Thank CaitlinRebecca88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard020172, Propriétaire at NEWTREE Cafe, responded to this reviewResponded May 29, 2018

Hi!
Thank you very much for your review.
It’s so great to read all your compliments about our place, staff, zero waste vibe, burgers vegan, ...
It's the best reward we can dream :-)
Hope to chat with you next time!
Bernard

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Reviewed yesterday via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard020172, Propriétaire at NEWTREE Cafe, responded to this reviewResponded 4 weeks ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2018 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard020172, Propriétaire at NEWTREE Cafe, responded to this reviewResponded July 1, 2018
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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