Upon arrival we were told by the woman on reception that the garage parking space that we had pre-booked was unavailable because someone had walked off with the key. We were also not given the balcony that is described in the specification on booking.com for a superior lake view rooms. A poor welcome indeed. When we threatened to cancel the whole booking amazingly the manager admitted that he had told the receptionist to lie about the parking and produced a key out of thin air. We stayed for one night, the threats to charge us for all five we had booked were the last straw.
Worst experience in a hotel anywhere in France.
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