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“Enjoyable stay.”

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Hilton Evian-les-Bains
Ranked #3 of 18 Hotels in Evian-les-Bains
Certificate of Excellence
Ipswich, United Kingdom
Level 5 Contributor
61 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Enjoyable stay.”
Reviewed October 17, 2013 via mobile

Stayed for one week so able to review more comprehensively than the normal 2-3 night stay.
Hotel is an easy drive from Geneva airport and wonderfully situated for access to all the lakeside towns and both the Swiss and French Alps.
Car park entrance and exit are a little difficult to negotiate but it's well lit and maintained. Hotel parking charges are a particular irritation to me, why aren't they included in room rate ? However reception did offer a €55 weekly ticket which represents a useful saving on the €12 daily fee.
Check in (and out) was efficient and friendly.
Our room on the 6th floor was immaculate with outstanding views from the balcony. Also afforded us access to the Executive Lounge which offers a comfortable area inside and huge outdoor terrace, with coffee and soft drinks available all day and evening snacks and alcoholic drinks provided from 6.00pm. The only downside is that the lounge is often unstaffed and on Tuesday night the entire lounge was hijacked and 'looted' by a group of guests, many who were admitted to the lounge by colleagues as they clearly did not have authorised access.
Breakfast was included with our room and was extensive in selection and well presented, however the 'hot' breakfast components varied every day from, at best, warm and at worst, cold. The continental selection was very good with interesting local cheeses, cold meats, fruit, yoghurts and pastries.
Many local restaurants are within easy walking distance and varied in selection ( we used a different one each night guided by Trip Advisor reviews). On our last evening we ate in the hotels Riva restaurant. Food was well cooked and presented, but was approx 50% more expensive than similar quality meals in town. Hotel overheads ?
Also have to mention the Housekeeping dept which is exceptional, maintaining extremely high standards of cleanliness, even the windows, so often missed.
Overall this was a very enjoyable and satisfying stay. And we would love to return.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Tonyitfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilt0nEvianlesBains, General Manager at Hilton Evian-les-Bains, responded to this review, November 13, 2013
Dear traveller,

Thank you for taking the time to write such a complete and detailed review of your week's stay in our hotel.
This valuable information has been shared with my team and we will focus on the service at the Executive Lounge as well as on the temperature of the "hot selection" of our breakfast.
I'm delighted to read that you enjoyed the comfort of your room as well as the fantastic view over lake Geneva.
Your compliments have been especially passed on to our Housekeeping department which aims at providing the best service to our guests everyday.
I hope we will have the pleasure to welcome you back soon,
Yours sincerely,

Richard Cuello
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Toronto, Canada
1 review
Reviewed October 16, 2013

We enjoyed everything about this hotel, very confortable room, the business center facilities, excellent breakfast. The fitness room was well appointed and staff very helpful. It was delightful to head out for a walk along the boardwalk and then tuck into great breakfast offerings. Afterwards, we took advantage of the bikes at the hotel to continue our discovery of this lovely town. A welcome and comfortable respite after a long road trip.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John Timothy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilt0nEvianlesBains, General Manager at Hilton Evian-les-Bains, responded to this review, November 12, 2013
Dear traveller,

Thank you for taking the time to review our hotel.
I was particularly delighted to read that you thoroughly enjoyed your stay in our hotel and that beside finding us well located, you found the service from our staff to be of a high standard. I have shared your comments and these have been greatly received by the team.
Looking forward to welcoming you back soon,
Yours sincerely,

Richard Cuello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, United Kingdom
Level 5 Contributor
55 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 15, 2013

We recently visited the Hilton Evian les Bains hotel for a five night vacation.
On arrival we were quickly checked in, upgraded to non less than a superb King Executive suite and personally welcomed by the hotels GM.
This was our first visit to this part of France, but will certainly not be our last. The hotel, located on the banks of lake Geneva offers an exemplary service to its clients, again Hilton standards prevail, staff always smiling an no request a problem. In fact the staff went that little extra, especially with the concern they showed to my wife after her accident while out running in Lyon that morning before we arrived in Evian....sincere and warm thanks to all
Outstanding breakfast was served daily and we dined in house on our last evening, again first class. Breakfast was not available in the Executive lounge during the week, but we did take breakfast there on our last day and enjoyed taking this on the vast outside terrace. Evening snacks and drinks were served from six pm, again these could be enjoyed alfresco on the huge terrace. What is missing here though is an Executive roof top pool and sun loungers....could be another Sorrento Palace !!
Evian is a great location to explore this area, and since we had a car we travelled way up into the Alps visiting Les Gets, Chatel, Morzine and even travelled into Switzerland.
The Budda spa was a haven for relaxation, and never too busy. Outside sun beds could be used but due to the aspect of the hotel sunshine is limited while during our stay the outside pool never had direct sunshine, but was still lovely and warm for swimming.
We look forward to our return.

Room Tip: Our King Executive suite right next to the Executive lounge gave easy access to the lounge and spa...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank salm0n1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilt0nEvianlesBains, General Manager at Hilton Evian-les-Bains, responded to this review, October 18, 2013
Dear traveler,
Thank you for your post.
I was glad to welcome you at the hotel ! I am delighted to read that you enjoyed the comfort of your Executive Suite, the proximity of the Executive Lounge and the direct elevator to the Buddha-Bar Spa.
And I am all the more pleased to read that we will have the chance to welcome you back soon,
Yours sincerely,

Richard Cuello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 13, 2013

With making a reservation at a Hilton hotel expectations are high. In doing so with the Hilton in Evians reality is going to be shocking..... It's the worst Hilton I stayed in, in the world.

From the moment we arrived untill we left a high Fawlty Towers feeling came over us.... When we arrived and checked in for an executive sweet nobody even bothered to help us with our lugage, which was considerable, due travelling Europe for a month with 2 dogs and everything needed for that.
The only thing concerning the bell-boy was that we needed to get our car out of the way because a touristbus couldn't unload. He didn't show any interest to help us out with parking, or unloading.

The garage on itself is a hasle where one really could use some help or directions, to begin with! It's difficult to find the entrance when leaving at the entrance again, it's narrow and the nobody ever warned us that the bottum of your car gets stuck(!!!!) at the second level and therefore needs repair. So much for how to recieve your beloved guests! A damaged car to start your stay with and nobody takes responsibily, because it's not a Hilton garage.
By the damages on the floor and stories of other guests: this is known fact. Why not warn? Fawlty Towers.

Back to the luggage: do it yourself, but with the remark to bring back the trolly: 'it's needed you know'!!

The room is spacious, but the bin filled with garbage from the previous inhabitant......

In all hallways the wallpapers are scraped off by staff and their service carts, the lobby, bar and lifts are dirty. As well as the backside of the hotel where you get a good view on the restaurant kitchen and their sloppy way of handeling garbage and cooking fat. Traces of it everywhere, it stinks, paint is run off and the kitchen is far from spotless at first glance.

It explains why the both of us got sick after eating in the lounge restaurant, that enters through walking in the rain for 5 minutes, the fireplace, lightning and airco are not functioning, a mice ran under our table and only 2 hardly motivated staff had to serve 14 tables and it took them close to 2 hours to get us some food and drinks. The rest of our stay we ate out.

The bar is a story on itself: we had to ask for some chips with our drinks. We noticed they weere available, but only because one over hungry young waiter ate handsfull of them from beneath the bar, but in plane sight while talkint to it's collegue.

You like the picuters of the Budha pool and spa? Me too, but reality is that the were taken a decade ago..
The pool is too cold, de sauna worn off, the lockers dirty with leakages everywhere which are handeled by putting towels in the puddles everywhere.

As said; Fawlty Towers at premium price. Do not brake and take the next hotel. It saves you a lot of harsh feelings that are not solved by staff. While talking to them, explaining your complaints at the reception, yhey simply pick-up the phone to answer others......

Room Tip: Book somewhere else!!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Marcel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilt0nEvianlesBains, General Manager at Hilton Evian-les-Bains, responded to this review, October 18, 2013
Dear traveller,

Thank you for your review.
Our valued guests' comments are crucial to us and we appreciate you taking the time to provide us your constructive feedback.
I do personnally apologize that your stay was spoiled by the lack of service from our team and that your overall experience at our property felt so disappointing.
I have already shared your comments with my team for appropriate immediate action.
I sincerely hope that you will give us another chance to demontraste the quality of service we are able to provide.
Yours sincerely,

Richard Cuello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villeneuve, Switzerland
1 review
Reviewed October 11, 2013

The Buddha Bar SPA is worth the stay, the Hotel is central and well managed. Big problem is the waiting time for a snack at the Cosmopolitan bar - it cannot take 20 minutes for a croque-monsieur and 40 minutes for a mixed plate of oriental food.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Caroline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilt0nEvianlesBains, General Manager at Hilton Evian-les-Bains, responded to this review, October 18, 2013
Dear traveller,

Thank you for your post.
I sincerely apologise for the waiting time at the Cosmopolitan Bar, which I am confident we can improve in the future.
I am delighted to read that you thoroughly appreciated your stay at the hotel and that you enjoyed the Buddha-Bar Spa.
Looking forward to welcoming you back soon,
Yours sincerely,

Richard Cuello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 6 Contributor
118 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 2, 2013

Oh, we loved our trip to Evian. We saved our trip to Evian last and it was a great memory. The town was cute, people were friendly and the water was delicious. The Hilton was a great stay... The room was spacious, clean, modern and had a great window that opened with a view of Lake Geneva. It was walking distance to the Casino, the town center and the spa there is WONDERFUL. Pool, soaking tubs... very relaxing.

The parking was a little quirky, but once you get the hang of it, it was fine. HIGHLY recommend both Evian, the city and the Hilton

Room Tip: If you stay in Evian, The Hilton is the place to stay.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilt0nEvianlesBains, General Manager at Hilton Evian-les-Bains, responded to this review, October 9, 2013
Dear traveller,

Thank you for your post.
I am delighted to read that you thoroughly enjoyed your stay in Evian-les-Bains. I was most pleased that you found the location of the hotel and service from our team to be excellent and I hope we will have the pleasure to welcome you back during your next trip to Europe.
Yours sincerely,

Richard Cuello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
plano, tx
Level 6 Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 21, 2013

First time visit to Evian-les-Bains and what a great experience we had with the Hilton hotel. The front desk staff were very efficient and helpful throughout our stay, as was the concierge services. But the most efficient was the housekeeping staff who are just super nice with any and all requests. Our 6th floor executive king room was absolutely spacious with a beautiful view of Lake Geneva. We also enjoyed being able to utilize the Executive Lounge which had great food and free champagne every night - now where can you beat that! Our purpose for coming to Evian was to attend the Evian Championship golf tournament and the Hilton staff were very helpful in getting us to and from the event. The waterfront park across the street is a nice place for an evening stroll and one has easy access to plenty of restaurants from the hotel. Would love to return someday.

Room Tip: We utilized Hilton points and were still treated with 5 star service! If you can snag a room on the...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilt0nEvianlesBains, General Manager at Hilton Evian-les-Bains, responded to this review, October 1, 2013
Dear traveller,

Thank you for sharing your recent experience of our property.
It is always a pleasure for the entire team to receive such praises and we are more than delighted that you enjoyed both our facilities and the quality services we aim to provide.
Your compliments have been passed on to the Housekeeping team !
Looking forward to welcoming you back in Evian-les-Bains,
Yours sincerely,

Richard Cuello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Evian-les-Bains

Property: Hilton Evian-les-Bains
Address: Quai Paul Leger, 74500, Evian-les-Bains, France
Phone Number:
Location: France > Auvergne-Rhone-Alpes > Haute-Savoie > Evian-les-Bains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Evian-les-Bains
#3 Business Hotel in Evian-les-Bains
#5 Romantic Hotel in Evian-les-Bains
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Evian-les-Bains 4*
Number of rooms: 175
Reservation Options:
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Also Known As:
Hilton Evian-Les-Bains Hotel
Hilton Évian Les Bains

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