We have now spent four holidays with Esprit at this hotel and are booked to go again in 2013.
Yes the hotel is a little dated and it could do with a face lift, but it seems that Esprit are spending the money on great staff rather than investing in what is likely to be a short term lease before the hotel is ripped down to be replaced with yet another five star property.
Why do we keep going back? Location is second to none, the rooms are spacious and very adequate for a ski holiday, the hotel has great facilities, the bar area is very pleasant and relaxing, the food is very good and breakfast was great, it is very reasonably priced for the most expensive resort in Europe, but more than all of those put together the staff are great.
We were lucky enough to be in resort on the first week of the season and although there were teething problems these were to be expected of 60 new people working together many of who have not worked in the hotel industry, but what do you expect? If you want a Somelier at diner, there are many places in Courchevel that offer this service.
When we returned in March the place was running like a well oiled machine and every single member of staff was great. Just to mention a few names, Ben the head chef produced great food every night and Jo the child care manager was amazing. She spoke to every family individually on day 1 to make sure childcare arrangements were correct and again on day 2 to check we were happy with how the first day had gone. Happy children make happy parents and she totally understood that.
All in all. In this life you get what you pay for and in Courchevel 1850 the Crystal is
the best value hotel available.