Last year we came to this hotel when it was a smaller and more modest four star hotel and it was lovely! Very nice food and service was great! Came back this year to find out that it's been upgraded however since we booked last year we still had last years prices so we were very happy and looking forward to our stay here. Firstly I would like to say that there were some people who were nice and there was some food that was nice; it wasn't all terrible. Also all the things that i've outlined in this review can be easily fixed which will make it a lovely hotel. However there are several things wrong with this hotel:
1. The Ski room - absolute shambles. Went in on the first day to get ski boots and got them very quickly with my skiis and everything. The next morning I went in and asked for my boots and they hadn't labelled them! Spent ages looking for them and in the end had to get new ones! Also they put my weight on my skiis 30kg lighter than I am so my ski instructor had to struggle to change it otherwise I would have had to stay on green slopes the whole day!
2. Dining - As I said there was some nice food and they did make an effort for the kids however not much of an effort. Also the most outrageous was that some tables were allowed a jug of tap water but ours, along with many others, was not! In the end we took glasses to our rooms and filled them up from the taps! Also in the seafood buffet everything was made fancy. I like some fancy food but there wasn't anything plain and since the chef was standing there giving people food there was nothing for the kids!
3. Bar food + the rooms - Firstly ten euros for a coke is crazy! We also ended up going to the supermarket and buying some coke and sprite for about 2 euros each and then bringing them back to the hotel! Also this hotel was very cheeky in this respect as everynight when they did our rooms they brought a small bottle of still water and a small bottle of fizzy water and put it by the bed. However when we got the bill today we found that they charged us for when we drank it! But if we didn't drink it they didn't take it back like you would expect!
Dear Mr manager, whom I saw at breakfast this morning, please correct these things as some of them are incredibly cheeky and maybe we will come back in two years time as next year we are staying at a very nice little hotel called the Duc de Savoie where are friends stayed and said it was wonderful!
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