We booked to stay here a couple of weeks ago, and had a superb week. The flat is really easy to find, and despite turning up at gone 10pm in resort, the instructions were dead simple to follow, and we checked ourselves in. The flat was comfortable, and really well presented. Far better than some typical French ski apartments we stayed in over in Morzine and La Thuile over the years (not through this company). The resort team were so helpful when I called them for advice on organising a day of guided activities, and really knew their stuff. We'll definitely be back next year, booking the same place, as it was so central, very clean, simply but tastefully decorated, and exactly as described. Can't ask for much more. Thanks MyFrenchChalet for providing exactly what was advertised 'on the tin'. We had a brilliant holiday.
I arrived late in Chamonix later than planned because the transfer company van had to wait on some additional passengers who couldn't get through passport control. I mistakenly went to the wrong apartment and couldn't get in. After a night spent in a hotel, I asked the Tourist Office for help. No one there had any knowledge of this company and suggested I make a police report. The gendarmerie was extremely helpful in finding a local contact. When I tried to apologize for my mistake, this lower level employee screamed at me. She called me,"You stupid, stupid woman." I've never been treated so rudely in all my 70 years.
When my husband and I finally entered the apartment unit, we found it to be old and only semi clean. It had a nasty stained kitchen sink. The top dishwasher rack falls off when pulled out to load it. The only closet contains a vacuum cleaner with a see-through bag filled with dirt and filth. The smell of it made hanging clothes inside impossible. The oven was covered in food residue. The coffee pot lid falls off when poured.
The management (micromanagement) will send you a list of do's and don't's that might frighten you off. Someone else might be pleased to have every, and I do mean every,thing spelled out. I remember an instruction on what temperature to set the towel rack. We were afraid to touch anything in the tired, old place.
I should have known better than to rent from a company, My French Chalet, handling many properties than from an individual owner. There was no one there to let us in, only a rude reception.
The location of the apartment is handy. I would never stay there again.