Upon arriving, we had difficulty finding the place as it was dark, so we had to call and ask for directions numerous times. After calling Phil several times and not receiving an offer to pick us up (as the website states), we were forced to hitchhike. Phil greeted us at the front door and was nice. He showed us our rooms, and thought we had booked 3 when we had only booked 2, which was fine though because there wasn’t anyone else staying there. Phil then showed us the kitchen and told us we could use the kitchen facilities such as knives and plates and also told us we were welcome to use the hot tub.
Later that evening we all went out to a bar in the town and had a few drinks. Phil then drove us back in his van to the chalet and my friends and I proceeded to use the hot tub. That night, we had forgotten to close the lid on the hot tub, but we had turned it off. We also left the kitchen untidy. In the morning, Phil was furious, and told us if he didn’t need the money he would kick us out. He demanded an explanation and ownership to the issue of the hot tub and kitchen. We understood where he was coming from. It was offensive to him and the hospitality he offered us. Acknowledging this, we gave him an explanation for everything we had done, and profusely apologised. What we were most shocked by was the way in which he handled the situation. After apologising for the hot tub lid and the kitchen, Phil made us feel so incredibly unwelcome and awkward in his non-response that we moved to a hotel which was much better located in the central Chamonix and reasonably priced. After being made to pay for 3 nights’ accommodation when we only stayed for one, we realized his true intentions. If you are only accommodating travellers purely for the money, the stay customers have in your B&B will always reflect these intentions and attitudes. Other reviews we have read only validate this feeling. B&B’s are generally warm and inviting environments. Chalet Les Frenes, was not.
What topped everything off was releasing that 3 out of 5 of us had contracted bed bugs at Chalet Les Frenes. Not in five months of staying in European hostels (some fairly filthy) have we had this issue until now...
Judging by past reviews, we are expecting everything in this review to be rebutted and made to be a lie. Thanks Phil for the stay in your “Shitlay”.
- Official Description (provided by the hotel):
- Free breakfast, bike hire and jacuzzi. A typical alpine chalet offering an economic alternative to costly hotels and catered chalets. The chalet is set in the corner of an alpine meadow and looks up at the mont blanc massif and it's glaciers. There are 5 bedrooms, 3 bathrooms, a terrace and huge garden for you to enjoy. ... more less
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