This is an extremely nice hotel in a beautiful location on the banks of Lake Annecy. It is a 20 minute walk from the town centre but is probably the best hotel in the area. The rooms are nicely designed and well equipped. In fact the whole art deco design of the hotel interior is quite beautiful. There is a restaurant and lounge area on the terrace where meals or drinks and snacks are server and this is a very pleasing place to sit out and look over the lake.
The downside is on the catering side. The service on the terrace is poor (45 minutes to get two coffees) and the restaurant service is equally poor. Our dinner reservation was completely lost but luckily there was one empty table available otherwise we would have missed out. The food is not very good and our meals were served cold. Breakfast was pretty good but overpriced.
Several reviewers have mentioned the lack of welcome and help with parking & luggage on arrival and sure enough this was the case with us. The hotel has replied to some of those reviewers to say that hotel staff will help if asked, but that kind of misses the point. At these prices the service should just be there. This lets the hotel down a bit I think.
There is a casino adjoining the hotel. I don’t know if it is in the same ownership but on check-in we were given a voucher for a cocktail in the casino. We decided to take a look inside and it was awful. It is a depressing, tawdry place, full of elderly people pouring coins into machines that blare and flash. There are a few gambling tables that are equally depressing. Really awful.
This hotel has the potential to be really great, and if they improved the welcome / check-in service and improved the restaurant / terrace service they would do much better. So, it is recommended with these caveats - and just avoid the casino.
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- Also Known As:
- l`Imperial Palace Hotel Annecy
- l Imperial Palace Annecy