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“Basic and rather disappointing”
Review of Le Manoir

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Le Manoir
Ranked #28 of 36 Hotels in Aix-les-Bains
Reviewed June 16, 2011

Just stayed for an overnight and found the room very basic. We also booked for dinner, which was ok, but service not good. Overall a very expensive and unexpiring stay. Tables for breakfast were not even laid up and little breakfast choice considering the extra charge.

  • Stayed: June 2011, traveled as a couple
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Thank mcgil007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 - 16 of 167 reviews

Reviewed February 24, 2011

The building is charming, but all the rest....starting from the rooms, so small that you wonder if it is a joke. Additionally, the service is inexistant, they make you feel invisible. I might have chosen the wrong weekend (S.Valentine's), but, pls, if you know you have all these guests, provide additional personnel. I had paid for the package room+dinner and after having waited for 45 minutes that someone came to our table with no success, we decided to leave and have dinner elsewhere. They did not even apologized nor asked for the reason of our departure (useless to say that I was not reimbursed for the unused dinner). We left with no regret, especially because the dinner they were serving to other tables did not look good (among others, they were going around tables with trays of desserts and cheeses without using any food protection, just fully exposed to germs of all customers and staff. Disgusting.

Stayed: February 2011, traveled as a couple
2  Thank momoFerney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2010

This is a classic example of not doing enough research aforehand. I chose this hotel from an internet review for a significant wedding anniversary. Having driven over the mountains from Lyon and around the lower end of the lake, we were astonished to then find that the entire town of Aix les Bains is not on the lake but a couple of kilometers uphill, and that this hotel is a further couple of kilometers outside, uphill and not within walking distance from the town/lake - unless you like hiking.

The exterior is beautifully maintained patios with flowering plants and water features. The inside looks interesting - but.

We were greeted by a very friendly person who turned out to be (in a 3-day stay) the only friendly person on the premises. We were offered a choice of rooms and chose the one I had reserved - a twin with balcony overlooking the gardens. The bedroom was very nice but the bathroom was the tiniest I have ever encountered in any hotel anywhere. The lavatory was right next to the small bathtub which is rather too intimate for two people sharing even if they have been married for a long time.

We were really looking forward to dining there for potentially all 3 nights. But one glance at the menu somehow told me that it had not changed in a very long time (~10 years?) and worse, that it would not change while we were there. One side of the menu is labelled both Gourmet and Gourmand with the first character off each line missing (due to poor print-out) which made it hard to read. The other side of the menu is a la carte, containing more or less the same items as on the facing page. Uh huh........

We changed for dinner and needn't have bothered: there were other people there in shorts and trainers. There was one waiter running about 30 tables with one elderly assistant. As a result his entire mission was to sit people down and rush them through their meal as fast as possible. He succeeded in this mission too - on the first night he had managed to clear the dining room by 10.15pm and on the second night did even better. The place was completely empty by 9.30pm. We were astonished, and very disappointed with the complete lack of ambience and worse, the so-called gourmet/gourmand meal. It seemed to us that they plate up all the little vegetables (very pretty but completely tastless) and then whack on whatever the customers have ordered - lamb, beef, fish - all main courses come with the same accompaniments whatever you have ordered. This is not gourmet dining.

Additionally, there is nothing to do once you have been rushed through your meal and left the dining room. There is no bar. There is a lounge (empty) and a serving position, but no one attends to it except the receptionist. The only option is to go back to your room, or sit outside with coffee. They don't like customers sitting outside after dinner, we found. They turned all the lights out, leaving us in the dark garden.

Breakfast makes you blink, slowly. They charge €14 per head for a completely unstaffed area with rock-hard bread rolls (the same as in the restaurant), tiny flaking croissants, some cheeses which look left-over from the restaurant, plain yoghurt, huge urns of tea/coffee and if you want anything hot you have to boil the egg yourself. But there is no alternative for breakfast unless you are prepared to hike ~2km into town.

The overall impression is that looks are not everything and that they are resting on their (presumably years ago) laurels with the tastless and over-cooked food. They need more waiting staff, a new chef and a complete revision of the menu. They should also at least pretend to care when 3-night customers tell them that their establishment was chosen for a significant anniversary.

Very disappointing. Not recommended.

  • Stayed: September 2010, traveled as a couple
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2  Thank StripedShirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2010

Booked a room here that supposedly had a garden view (paid quite a bit more for it). Our balcony was too high to see over without standing up. The bed was very old and lumpy. We did not have a shower, just a bath with a shower spout. The room smelled bad (old and musty), and there was no air conditioner. Would have opened a window if there were one, but alas there was only a double door to the balcony, and too many bugs would have come in. I DO NOT RECOMMEND.

  • Stayed: July 2010, traveled as a couple
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1  Thank Atperts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2008

Classy hotel with lots of character (aka old) we loved the old building with its staircases and corridors(not to everyone's taste). The double rooms were on the large side and I think the views get better the higher the floor.

The grounds appear to have vintage cars dotted around them and there's a good pool and spa in the new section.

We ate in the hotel and the food was very good.

The staff were friendly and had no problem providing secure parking for our motorcycles on site.

  • Stayed: May 2008, traveled with friends
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Thank Dodgykipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2007

We booked a junior suite here thinking that "OK - it's only a 3 star but maybe the suite will be nice". We didn't see the standard rooms, but my advice would be not to bother spending the extra money on a suite. It was just a slightly larger room with the smallest double bed that I have EVER slept in, although the bathroom was spacious and well appointed. I couldn't understand why they put such a small bed in an otherwise spacious room. The bed was so small that when positioned between the light switches you couldn't actually turn the lights off when lying on the bed. The suites are situated in an adjacent villa which is linked to the main hotel by the pool and sauna area. This meant that the villa smelled strongly of chlorine and bleach. Thankfully, this smell didn't reach our room, but our suite did smell of smoke. Obviously, the previous occupant was a heavy smoker. The overall ambiance of the hotel was nice and the restaurant seemed to be very popular with locals as well as with tourist. The food was very nice, although I wouldn't bother ordering a menu with lobster for 19 euros extra. The lobster was small and quite dry (like it had been forgotten in the oven), but the rest of the menu was delicious.

Remember, this is a 3 star for a reason. It is nice, comfortable, but quite basic in the grand scheme of things. The pool and sauna areas are a pleasant way to pass time, although the hotel didn't seem to care about the incredibly slippery floors. I can recommend booking in for a massage - this was just so relaxing!

Our "cheap" weekend getaway cost us 1000 euros (2 nights in a suite + 2 dinners + 2 massages) and in hindsight, if I'd known that it would have cost that much, I'd have gone somewhere else.

  • Stayed: November 2007, traveled as a couple
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Thank mftccgva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2006

Our family spent 3 days at this hotel last month. We booked 4 air-conditioned rooms through Chateaux & Hotels De France on-line. When we arrived (in the midst of a heat wave), we were placed in non air-conditioned rooms. After hauling our luggage back to the reception area, we were assigned 3 foul smelling air-conditioned rooms. Initially, I thought they were smoking rooms, but the hallways and the rooms had terrible musty odors. We spoke limited French, and we gathered these were the best accomodations that could be offered to us. We paid for a single, double standard, double deluxe and double standard douche, and yet all 4 rooms were exactly the same in size ,odor and excessive heat. Our first night, after returning from dinner, we returned to the rooms and they were cool. It had been a long day, and at least we would get a good night's sleep. Little did we know that the air-conditioning was turned off at 2300. Each room had a small window, and with poor ventilation and a heat wave in progress, it was a long, hot night. Despite out complaints to the receptionist, the air-conditioning was turned off the other 2 nights at 2300 as well. During one of our days at the hotel, a family member returned to the hotel around 1300 to rest from the heat. When he asked why the air -conditioning was not on during the hottest part of the day, he was told "you should be ouside enjoying the weather, and not in your room". The staff member seemed clueless about the negative effects of elevated temperature on one's health. Apparently, the rooms are cooled down during the evening hours only. I did not see any place in the Le Manoir advertising that air-conditioning was provided on a limited basis, regardless of the weather conditions. I should mention that the rooms were rather small and the decor was dark.
Le Manoir has a lovely indoor pool, designed with one glass side, so there was ample lighting. The sauna was delightful, but unfortunately, the hot tub and jacuzzi worked only 1 day. I reported the problem twice to the front desk clerk (who did speak English), but it was never repaired. We ate at the hotel restaurant for dinner 1 evening. The ambience and food were wonderful.
The grounds of the hotel were landscaped very nicely. When we checked in, the sign said this was a quiet hotel. Most of the guests were reading, and indeed, this was a tranquil setting. I mention this, as I did not read this in the on-line information, and if your family includes young children, this might be problematic. It's unfortunate that our memories of Le Manoir will be focused on hot, smelly rooms and insensitve staff members.

  • Stayed: July 2006, traveled with family
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1  Thank kmdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Manoir

Address: 37 rue Georges 1er, 73100, Aix-les-Bains, France
Phone Number:
Location: France > Auvergne-Rhone-Alpes > Savoie > Aix-les-Bains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #28 of 36 Hotels in Aix-les-Bains
Price Range: $71 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Manoir 3*
Number of rooms: 73
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