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“A memorable stay”

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Le Mas Des Carassins Hotel
Certificate of Excellence
Shropshire, England
Level 6 Contributor
148 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“A memorable stay”
Reviewed August 27, 2014

We stayed for 2 nights at this hotel which surpassed our expectations. I can still smell the lavender and herbs from the garden and throughout the hotel! The hotel is small and has a wonderful garden where you can dine outside. This is a memorable experience in itself - dining under the olive trees with wonderful music playing in the background. The dinner menu is the chef's choice that day and is beautifully presented. We had a standard room on the first floor which was small and overlooked the garden; if we were to go again we would probably opt for a superior room. There was also a modern block alongside the hotel in the garden grounds.Breakfast could be taken outside if fine weather or inside in the breakfast room.Good and plentiful choice of food. There are 2 swimming pools and sun beds and if you are staying for a few days this would be inviting. Don't hesitate to stay here if you are in the area, it is a nice short walk into the town.

Room Tip: Standard rooms are small.
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  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank emmamaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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589 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
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English first
London, United Kingdom
Level 6 Contributor
165 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed August 21, 2014

This was the (much) cheaper of two hotels on our trip but it turned out to be the absolute highlight! The gardens are stunning, the location and views amazing, the rooms light and spacious and the hosts very welcoming. Dinner on the terrace was lovely. Genuinely couldn't have asked for more!!

Stayed August 2014, traveled as a couple
Helpful?
1 Thank sarahkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 20, 2014

What can we say to top all our earlier reviews, we have stayed here at least 6 times already and were never ever disappointed. From the welcoming, to the room we stayed at the St Remy Suite again, the garden that always looks a bit different, the pools, the luncheons we had, the dinner with its lovely choices and presentations and their flexibility we felt at home, again.The place is a haven that we like to come back to when we need a break from our busy lives.Its close to the city centre of St Remy which is especially busy on the market days on a Wednesday. But you are not disturbed from this in the Hotel. Thanks and we are looking forward to coming back.

  • Stayed August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank BarbaraGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 18, 2014 via mobile

What a beautiful gem, we were impressed with everything. What a pitty we only stayed one night, they were full otherwise we would have stayed for a week. We were a family of 5, the pool was perfect for all ages, the dinner was amazing and the breakfast was fresh! Overall a perfect place!!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Girodot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 20, 2014

No other place to stay in St Remy but here. We stayed as it was part of a package for our bike tour through Provence, but would come back here any time on our own. Not only was our room beautiful, the grounds are gorgeous. If staying here or not, don't pass on eating here. The salad was probably the best I ever had and our dinner was delicious. The staff saw to it that we were well taken care of. Hope to get back here do someday and spend a bit more time. Great place to relax and unwind as they have 2 pools.

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank travelbugBayArea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pticot1, Gérant at Le Mas Des Carassins Hotel, responded to this review, July 24, 2014
We are extremly happy that you enjoy your stay with us and htat you have taking time to make a reveiw on our mas for the other guests
We hope that you will be able to return another time to visit us in th neart future
Our aim is always to try to make our guests happy once they have entered at le mas!!!!
thank you again for your so nice comments
best regards
pierre ticot
manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 8, 2014

This hotel does have a lovely pool and garden area. It is situated in the well positioned and well appointed village of St Remy which is a great location for exploring the area by car. Walking distance to town for dinners, markets and other shopping which is good.
The rooms are clean.
Our arrival seemed an inconvenience to the staff at the desk and after a long drive seemed rude and unwelcoming. The rooms we were allocated were good sized but had an overpowering lavender smell to cover a damp smell and had poor lighting. The decor was dated. The most disappointing thing was the beds. Our bed was the worst we had ever tried to sleep on. It was so hard we couldn't sleep. We had checked in for 4 nights. The noise from the restaurant below in the evenings was also annoying. Their set menu is fussy food that is badly executed and they have a wine / drinks list that is far too expensive - clearly where they try to make money. Breakfast was included in our rate and excluding good pastries, was either sloppy scrambled eggs, mushy tomatoes and fatty sausages or basic cereals and old fruit (really old soft apples and oranges and bruised soft bananas).

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank Saremo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pticot1, Gérant at Le Mas Des Carassins Hotel, responded to this review, July 23, 2014
Bonjour

We regret that the stay of these guests has not been as positive as it was supposed to be and we are extremely disappointed that they have left le mas des carassins with a bed image which is hopefully a very rare situation
nevertheless i would like to draw attention to the other readers to some informations and comments these guests have made
1/ their trip
they have contacted me to organize their route from Dordogne where to stop what to see and where to eat the drive was only 5 hours

2/ their arrival, Karine MIchel Marlon and Myself are the one who are welcoming guests at the reception and we always try to make people confortable once they push the door
Arriving Under a storm is not always pleasant and they were certainly nervous ..which coudl explain their reaction!!!

3/ Behaviour
The behavour of these people and unpolitness is something to be told for the other readers
First they reserved diner the evening of their arrival to cancel it after arrival...
the second day was the birthday of one of the daughters and we have arranged a special event for that ( not even a thank you )
for fussy food they have had this evening trilogy of scallops, rack of lamb with herbs crust and strawberry declinaison )
reader can experiment the comments of our food in other reviews
THe third day they decided to have dinner just when they were coming back at 7.30 pm ( no reservation ) and to please them , we organize their table , table they have then cancelled 30 minutes after!!! with no excuses...
The children : they have their own room and during the 4 days they were there they have make a terrible noise, regular guests who were downstairs and beside complain about that but the parents even dont care about our remarks...
4/ Wine list : in comparaison with a lot of restaurant in the surroundings we have a very reasonable wine list starting at 14 euros and 5 euros for a 20cl glass of wine...
5/ breakfast : we served a nice warm buffet breakfast scrambbles eggs are cooked two times in the morning and carefully watched , sausages are always fat...like bacon...except if you serve chicken products;
cereals are offered on 3 different choices and no one has complained so far
fruits are replaced on a daily basis and these comments are unappropiated
6/ Noise from the restaurant
the service starts at 7.30 and last order is 8.30
at 10.30 pm at the latest there is no more noise because simply there are no people lefy!!! surprising remark...
7/ Decor dated : room les calans has been totally refurbished 2 years ago and room les Alpilles last year...
beds : our mastress has been changed last year and are with the highest standard of 4/5 stars hôtels ( epeda, simpson treca )
for guests who desire ot we offer over mastresses to make the mastress even softer..

IN conclusion, these people think in fact their were lodging in a 5 stars hotel paying only for 3 stars hotel....
our hotel is a family hotel with a lot of returning guests , our goal is to make guests feel relax with no sophistication to enjoy the provence atmosphere within le mas des carassins...
these guests simply were at a wrong adress....
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2014

First class hotel and staff! The hotel is modern and immaculately maintained. The grounds are beautifully manicured with 2 large swimming pools. There is a world class restaurant at the hotel where we had breakfast every morning and dinner almost every night. There is indoor and outdoor seating for the restaurant and most evenings we ate outside. The ambiance here is relaxing with such a visually stunning environment and professional staff. If we hadn't travelled from so far and weren't located in beautiful St. Remy where there is so much to see, we could easily have vacationed at the Mas de Carassins alone. Downtown St. Remy is a quick 10 minute walk from the hotel. The mental hospital where Van Gogh voluntarily admitted himself is also a 10 minutes walk. There's a ton more to see in the region if you have a vehicle. The staff at the hotel and restaurant were outstanding and very accommodating with special recognition for Marlon. He was our waiter/Maitre D almost every night. Super professional with a 6th sense for customer needs! Truly a credit to this fantastic hotel!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smallvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Mas Des Carassins Hotel

Property: Le Mas Des Carassins Hotel
Address: 1 Chemin Gaulois, 13210 Saint-Remy-de-Provence, France
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Saint-Remy-de-Provence
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint-Remy-de-Provence
#2 Family Hotel in Saint-Remy-de-Provence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Le Mas Des Carassins Hotel 3*
Number of rooms: 14
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Also Known As:
Hotel Le Mas Des Carassins

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