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All reviews lovely terrace tea and coffee making facilities vieux port upon check room was clean and comfortable a great stay very nice hotel stayed one night yogurt fridge french france
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Reviewed August 10, 2017 via mobile

Stayed for 4 days. Hotel quite new and as such is immaculate. We had a superior room which had a terrace & whilst it backed onto a very busy road, was still a treat. House keeping outstanding other than a problem with towels; used towels were removed daily but not replaced, however this was quickly resolved by reception.
Staff very obliging even letting us check in early, for which we were very grateful.
Indoor pool area lovely although there was a pronounced "tide mark" around the pool at water level, adjoining terrace a delight.
Area felt safe & appears to be going through a rejuvenation process; two large malls nearby with a thriving cafe culture.
Bus/tram hub only a 5 minute walk away.
Whilst I'm unlikely to return to Marseille, I would recommend this hotel.

Date of stay: August 2017
Trip type: Traveled as a couple
Thank BusyMum69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
goldentulip m, Directeur général at Golden Tulip Marseille Euromed, responded to this reviewResponded August 17, 2017

Dear guest, we would like to thank you for taking the time to write your review after staying with us. We are pleased to read you enjoyed your stay with us. We have read with attention your observations; they help us to improve ourselves. Thank you very much for your recommendation. We hope to welcome you for your next stay in Marseille. Kind regards, Christophe Torres – General Manager

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Reviewed August 6, 2017 via mobile

The hotel was really nice and very comfortable but unfortunately we had problem with the towels as the room service was incompetent. We had to go down to the reception to ask during our accommodation there for towels despite our initial complaint from the first night.

Date of stay: August 2017
Trip type: Traveled as a couple
Thank Greca A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
goldentulip m, Directeur général at Golden Tulip Marseille Euromed, responded to this reviewResponded August 7, 2017

Dear Greca, thank you for taking the time to write your comment. We are pleased to read you enjoyed our establishment. We have well taken into account your observation regarding towels; it helps us to improve our services. Please accept our apologies for the inconvenience. Be assured our guest ‘satisfaction is our priority. Kind regards, Christophe Torres – General Manager

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Reviewed July 23, 2017 via mobile

We stay 3 nights with a small group following the tour of France.
The staff of the hotel were really magnificent providing a room to keep the bikes.
Excellent breakfast, dinner and rooms.
Good location ..quiet, parking and a shopping mall with restaurants very close by.
And the best dinner we had n Marseille was in the hotel.

Date of stay: July 2017
Trip type: Traveled on business
Thank BSTpablo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
goldentulip m, Directeur général at Golden Tulip Marseille Euromed, responded to this reviewResponded July 24, 2017

Dear Pablo, we would like to thank you very much for taking the time to write your comment. We are delighted to read you enjoyed your stay with us and our restaurant. We hope to welcome you again soon. Kind regards, Christophe Torres – General Manager

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Reviewed July 6, 2017

We stayed one night for a meeting. The hotel is modern and well furnished. The rooms are adequate in size, but not very big. They are clean and comfortable. Lunch in the restaurant was good, as was breakfast but the service was a bit slow. The reception staff were very friendly and helpful (and also spoke excellent English).

The meeting facilities were good, but the refreshment service didn't work well.

Very good choice for the area.

Date of stay: June 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank MyReview186361
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
goldentulip m, Directeur général at Golden Tulip Marseille Euromed, responded to this reviewResponded July 10, 2017

Dear guest, we would like to thank you very much for taking the time to write your comment. We are pleased to read you enjoyed our hotel and facilities. We will share your comment to our reception, they are going to be very touched. We have well taken into account your observations; it helps us to improve our service. Be assured your satisfaction is our priority. Kind regards, Christophe Torres – General Manager

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Reviewed June 27, 2017

As soon as you walk into the lobby you realise the hotel has a sense of style about it. Modern with a gigantic tv screen (on which I confess I did watch some football while sitting in massive super-funky armchairs) and a reception area with interesting murals as their backdrop.

All the staff wear casual maritime theme uniforms - the hotel is next to the docks - and this helps create an atmosphere without any of the formality and stiffness you often find in hotels. We found them all to be super-friendly and helpful - we asked if we could change from a twin bed room (which was on our booking) to a double and whilst it wasn't possible the first night of our week's stay, they made it very easy for us to swap the next day.

We had a bit of an incident on the Metro in which I had my wallet pickpocketed and again, the staff were very helpful in ringing the transport authorities on our behalf - twice.

Breakfasts were excellent, with a wide range of fresh fruits, different breads and croissants etc, as well as some cooked options (NB you can ask for fried eggs or omelettes instead of the scrambled eggs in the buffet, which I hadn't clocked at first).

Room was comfortable with bath and shower and a sea view - note that the windows don't open, although the aircon works really well in the background. TV seemed to be only French stations and there was just the one BBC English radio station available.

Location of hotel, whilst not in the centre exactly, was good in that it was easy to get to by tram or Metro, or indeed on foot from the Old Port (15 minute walk). The immediate area has a stylish shopping area called The Docks - brilliant adaptation of an old building - as well as a modern shopping mall with a dockside terrace with restaurants,

Also there is a Marseille bike scheme station across the road from the hotel and this is well worth signing up to. It cost us just 1 euro for a 7 day period and you can take a bike for up to 30 minutes at a time for free (or it charges you 1 euro per hour after that I believe). Signing up is easy and they email you a code which you can use straightaway. Be careful to put the bike back so that you hear two beeps otherwise you'll get charged!

Hotel also has a lovely terrace with awnings that they can pull across when it gets too hot. You can also pop into the indoor pool to cool off of course! And we liked the boules area - reception provides the boules free (you leave a credit card deposit).

WE HAD A GREAT STAY AND WOULD HIGHLY RECOMMEND THIS HOTEL.

Things to make it even better? Bigger softer towels, a second soap dispenser so that you can reach it when you're having a bath (!), a soap dispenser in the shower/toilets by the pool, and the same softer toilet paper in the rooms that they use in the ground floor toilets! Tiny things, and there are often these small improvements that can be made when a hotel is only in its first year. Congratulations to the design team and the staff for getting so much right already . . . . !

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank tnckshop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
goldentulip m, Directeur général at Golden Tulip Marseille Euromed, responded to this reviewResponded June 28, 2017

Dear tnckshop, this is with a big smile that we have read your comment. We are delighted to read you enjoyed your stay at the Golden Tulip Marseille Euromed hotel. We have read with attention all your observations, they help us to improve our services and we would like to thank you for taking the time to write it. We will share your feedback with our team, they are going to be very touched. Regarding bike, do not hesitate for your next stay to rent a Golden Tulip tandem at our reception, it is a new experience we offer to our guest. THANK YOU VERY MUCH for your recommendation. We hope to welcome you again soon for your next trip in Marseille. Kind regards, Christophe Torres – General Manager

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