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“could do better”

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Radisson Blu Hotel, Marseille Vieux Port
Ranked #23 of 131 Hotels in Marseille
SAINT-OUEN, France
1 review
“could do better”
4 of 5 bubbles Reviewed April 21, 2014

Hotel selected for the place and the heated swimming pool. Place ok but outside (because no view from the room) extraordinary view from the swimming pool but not heated or by the sun so no sufficient in April.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Francois M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Marseille, Responsable réception at Radisson Blu Hotel, Marseille Vieux Port, responded to this review, April 27, 2014
Dear François,

thank you for your post!
Our swimming pool has been heated only recently due to the very low demand.
We hope this did not prevent you from enjoying your stay and we hope that we will have the pleasure to welcoming you again in the future.

Many best regards,

Nathalie Roque
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,228 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Los Angeles
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 20, 2014

I had spent the last 10 days on a vigorous trip, staying in hotels that were less like those we are accustomed to in the US, which were fine. But, at the end of an exhausting trip, a night in a hotel with nice-sized modern rooms, big comfy beds, and lots of outlets was great. Ordered room service for dinner and it was tasty and quickly delivered.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CassieLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this review, April 23, 2014
Dear Cassie L,

we are pleased that we managed to make the last day of your long exhausting trip was resting and confortable.
thank you for sharing it on the net and we would be delighted if you could newly come and visit us on your next trip to Marseille!

Many best regards,

Nathalie Roque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
2 reviews
4 of 5 bubbles Reviewed April 17, 2014

Convenient for all features of vieux port, this modern hotel has nicely appointed rooms, good soundproofing from road noise. Beds sumptuous. We did not eat there, but the Solaris restaurant comes highly recommended and has an interesting menu. We'd stay there again: central and convenient, but not too expensive. A good base for exploring the vibrancy of Marseille.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Dylan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this review, April 23, 2014
Dear Dylan J,

thank you for taking the time to share your impressions on Tripadvisor.
We are delighted that you enjoyed our hotel and its location and look forward to welcoming you again in a near future.

In the meantime,

my very best regards!

Nathalie Roque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Manchester, United Kingdom
Level Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 bubbles Reviewed April 11, 2014 via mobile

Staying on business, I had to leave the hotel early each day but the breakfast was not served until 7. Therefore, I paid full rate and was provided a piece of fruit and coffee. Also, there is no iron in the room, so under time pressure had 5 shirts and 2 suits pressed, not cleaned. These were not delivered in the 3 hours as promised and I was charged 90 euros! Room was fine, but the experience was not

Stayed April 2014, traveled on business
Helpful?
2 Thank jonners50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this review, April 23, 2014
Dear Jonners50,

first of all thank you for expressing your experience on the net.
We are sorry that you had to face inconveniences concerning your laundry.
On that subject, you are more than welcome to contact me should you wish to discuss it further.
As far as the breakfast service is concerned, it effectively starts at 0700. Room service breakfast on the other hand starts at 0630 with an extra charge.
Be ensured that your comment will nevertheless be taken into consideration and passed on to our F&B management.

I remain at your entire disposal,

many best regards

Nathalie Roque
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 9, 2014

very nice hotel, ideally situated at the Vieux Port the breakfast is very good, the staff are extremely friendly the rooms are nice and tidy ; the check in was very quick as was the check out , there is a nice atmosphere in the hotel

  • Stayed April 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank 200eddyv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this review, April 13, 2014
Dear 200eddyv,

it always gives us great pleasure when we manage to make our customers at ease and welcome. This is what our staff aims to do and we are thrilled that you felt that way.
We thank you for sharing it with everybody else on the web and we hope to have the pleasure of welcoming you again should your travel bring you back to Marseille.

Kindest regards,
Nathalie Roque
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
4 of 5 bubbles Reviewed April 8, 2014

Very nice hotel with great view and location. Rooms are modern and comfortable. Perfect for people on business trip. Breakfast is very complete and service is really looking to make your stay better. Will definitively stay here on my next trip.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Arnaud M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this review, April 13, 2014
Dear Arnaud M,

a big thank you for your kind reviews!
The fact that you will choose to newly stay with us on your next travel to Marseille says it all for us and we are all looking forward to welcoming you again.

Many best regards,
Nathalie Roque
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
46 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

We spent a long week-end in Marseille and mostly based on the location we booked a room to the Vieux Port at Radisson Blu .
The location is actually very good, directly at the Vieux Port, from where you can visit the city centre on foot. If you travel to Marseille by train, you can reach the hotel by subway (just a few stops from the central station to the stop Vieux Port) and then walk a few hundred meters. Upon our request, we got a room with a nice view of the port. The room was relatively big, very clean and comfortable. The road below the room was pretty busy but the room was quiet. Also the bathroom was in a very good shape. Gorgeous breakfast buffet. Very helpful staff.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Caius_Iulius_Caesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Marseille, Front Office Manager at Radisson Blu Hotel, Marseille Vieux Port, responded to this review, April 3, 2014
Dear Guest,

We thank you very much for your feedback about your stay with us.

In fact, we are glad to read that you enjoyed your stay and our Hotel, and will be also happy to share your comments with our teams.

We hope that we will have another occasion to welcome you at the Radisson Blu Marseille.

Best Regards,

Nathalie Roque
Front Office Manager
Radisson Blu Marseille
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Marseille Vieux Port

Property: Radisson Blu Hotel, Marseille Vieux Port
Address: 38 - 40 Quai de Rive Neuve, 13007 Marseille, France (Formerly Radisson SAS)
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille > Saint-Victor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Marseille
#13 Romantic Hotel in Marseille
#14 Luxury Hotel in Marseille
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel, Marseille Vieux Port 4*
Number of rooms: 189
Official Description (provided by the hotel):
10 minutes walking from down town ! ... more   less 
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Also Known As:
Radisson Blu Hotel, Marseille Vieux Port Hotel Marseille
Radisson Marseille
Marseille Radisson

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