We travelled here via metro and was pleasantly surprised as to the location. Easy to travel to with cases.
Reception and check in was okay, we were asked to pay at check in, which is strange for us, but agreed to do so. The price we paid was slightly more than quoted because of exchange rate, but not by much.
We were given a room on the 2nd floor, with kitchenette and balcony. The kitchenette was extremely basic, no kettle but coffee making machine, the bathroom spacious, but towels extremely small and scratchy and the balcony was a very nice external feature but all the equipment on it, (table and 2 chairs, and clothes airer) were very dirty. There appeared to be notices everywhere, stating that 'please ensure you clean after you, remove your rubbish etc' which was a bit of a joke really, when you looked at how scruffy the balcony was.
We went out to explore marseille and stock up, the location of the carrefour next door made this very easy this was a big plus point for us. The location of the hotel is good, very close to the metro but also easy to walk to local shops etc.
After sleeping on our first night, it became obvious there were problems with the beds. We examined them, removing the mattress etc and found that wooden slats were broken, which meant they were not very good at all.
We mentioned this at reception and was told "we don't have maintenance working on a weekend, I can look for another room for you and get back to you when check outs have ended". This was a disappointing reaction but it was obvious the reception area was busy. As we left for our day in Marseille, we asked again at reception but nothing had been looked into yet. We returned to the hotel at about 5pm, and nothing had been done and we were told a room with a balcony would not be available. To this end, we decided to stay in the room we were in as we had turned the beds around and they were manageable.
Overall, we would not return as service could have been so much better but location, balcony and fridge made our stay enjoyable in terms of we could drink cold white wine and eat our own food. Seafood we purchased in Marseille was beautiful
- Official Description (provided by the hotel):
- Located a few steps from the Avenue du Prado, our residence enjoys a strategic situation in the heart of Marseille. Renovated in 2009, it offers a modern and refined environment for a leisure or business trip. ... more less
- Reservation Options:
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- Also Known As:
- Resid Hotel Marseille