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Novotel Marseille Vieux Port
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Savings alert! 23% below average rates

The price you found is 23% lower than this hotel's average rate of $120/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Reviews (1,394)
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All reviewsfort stexecutive roomvieux portnice hotelnice poolpool areahotel is ideally locatedharbour viewtown centrecity breakminute walkan upgradestayed here for nightsbuffet breakfastthe air conditioningsouth of francenicolas
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144 - 149 of 1,394 reviews
Reviewed October 29, 2013

Reception good, position of hotel good.
No smoking room stank of smoke.
Hotel generally in need of physical make-over.
Evening restaurant staff are the most rude and arrogant I have ever met.
I do not expect a lecture and a finger wagged in my face because I asked for help with the menu. The restaurant had 3 customers, but the staff had perfected the art of looking busy while not serving the guests.
The breakfast was fine, but this hotel needs a lot of work in order to meet the expectation of customers who regularly use the Novotel brand.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
1  Thank ArtyA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelVieuxPort, Responsable réception at Novotel Marseille Vieux Port, responded to this reviewResponded November 6, 2013

Dear,

We are absolutly sorry and desapointed about your experience in our restaurant, as if i'm sure that nobody really wag a finger in your face. Our team always try to do the best for each guest we welcome. We miss something with you when you came. Accept our appologize for this. Next time you come don't hesitate to inform us (the duty manager for exemple) directly at the hotel if you had a problem. It's with pleasure and profesionalism that we can help you and applicated our quality promise YOU! I think that you don't sleep in our hotel but in the neighbour hotel because he had already transmited your complain. If you come another time in Marseille don't hesitate to contact me directly,

The Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013 via mobile

We just visited this Novotel, and find the staff extremely helpful and friendly. The hotel itself was a bit rundown, but no major complaints. Location great, just nextdoor to Pharo gardens, and a easy walk to the old port quartier. Parking lot: not convenient at all, very reduced spaces! Otherwise, a good affordable option to discover Marseilles...

Stayed: October 2013
Thank Alfredo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

The hotel location is excellent, at the entrance to the port with view of the Port and old Fort. It is located next to the very nice park.

Novotel, the orphan, is next and adjoining Sofitel. The hotels abut each other and share the garage and some of the service ares. Both hotels are owned by the Accor chain, but there is where the similarities stop.

The main public areas are comfortable and pleasant, especially the terrace, where the meals and beverages can be taken. Hotel has an outdoor pool.

The corridors and room appear tired. The corridor carpeting is in need of cleaning and replacement. The rooms are rated as Superior, Executive and Executive with view. The reserved Superior room had an interior view of service buildings roofs and roof equipment. The Executive room with a view of the port is approximately $100 more a night, so it is a personal decision if it is worth the difference.

The room appeared tired, it has original "contemporary" furnishings and was in need of cleaning, especially the carpeting which had dust, dirt and items left from previous occupant.

The computer problems slowed down the check-in process and at checkout time the desk could not handle the larger number of guests. In spite of it all, the front desk personnel was professional, friendly and trying to accommodate everyone.

The garage is secure and typically for Marseille, expensive. However, it is a good choice if one has new or expensive car. Hotel is located on main, busy street and the street parking is at premium.

The hotel is a good hotel, that needs management attention and care. The condition of the hotel do not warrant the prices charged for the room.

  • Stayed: September 2013, traveled on business
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Thank autremonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

we enjoyed the 4 nights in this Novotel, the good connection with the bus 82S from the nearby Pharo to the Railway station Gare St Charles, the wunderful view from the executive room on the Vieux Port, the excellent fish dishes in the restaurant, and especially the friendly service
of the personnel and waiters, we recommend the nice views from the basilica Notre Dame de la Garde, to reach easily with bus 60 from the Vieux Port, the modern Mucem and the pleasant atmosphere. the beautiful Calanques and the lovely village of Cassis.

Room Tip: prefer the higher executive non smoking rooms
  • Stayed: September 2013, traveled as a couple
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Thank freespirit32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

I stayed here 2 nights last week, the check in wasnt express considering there was a large group of us attending which had been pre-arranged. The decor was tired and dated in the bedrooms. The Luxury 5* Sofitel was right next door so it's almost a case of this what you could have won. THe reception, lobby, bar and pool area is nice but the rest needs some attention. More geared up for business. Do not stay there if you are looking for a romantic break.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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