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“Beauty and an Orphan”

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Novotel Marseille Vieux Port
Ranked #28 of 132 Hotels in Marseille
Reviewed October 16, 2013

The hotel location is excellent, at the entrance to the port with view of the Port and old Fort. It is located next to the very nice park.

Novotel, the orphan, is next and adjoining Sofitel. The hotels abut each other and share the garage and some of the service ares. Both hotels are owned by the Accor chain, but there is where the similarities stop.

The main public areas are comfortable and pleasant, especially the terrace, where the meals and beverages can be taken. Hotel has an outdoor pool.

The corridors and room appear tired. The corridor carpeting is in need of cleaning and replacement. The rooms are rated as Superior, Executive and Executive with view. The reserved Superior room had an interior view of service buildings roofs and roof equipment. The Executive room with a view of the port is approximately $100 more a night, so it is a personal decision if it is worth the difference.

The room appeared tired, it has original "contemporary" furnishings and was in need of cleaning, especially the carpeting which had dust, dirt and items left from previous occupant.

The computer problems slowed down the check-in process and at checkout time the desk could not handle the larger number of guests. In spite of it all, the front desk personnel was professional, friendly and trying to accommodate everyone.

The garage is secure and typically for Marseille, expensive. However, it is a good choice if one has new or expensive car. Hotel is located on main, busy street and the street parking is at premium.

The hotel is a good hotel, that needs management attention and care. The condition of the hotel do not warrant the prices charged for the room.

  • Stayed: September 2013, traveled on business
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Thank autremonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 - 143 of 1,293 reviews

Reviewed October 14, 2013

we enjoyed the 4 nights in this Novotel, the good connection with the bus 82S from the nearby Pharo to the Railway station Gare St Charles, the wunderful view from the executive room on the Vieux Port, the excellent fish dishes in the restaurant, and especially the friendly service
of the personnel and waiters, we recommend the nice views from the basilica Notre Dame de la Garde, to reach easily with bus 60 from the Vieux Port, the modern Mucem and the pleasant atmosphere. the beautiful Calanques and the lovely village of Cassis.

Room Tip: prefer the higher executive non smoking rooms
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  • Stayed: September 2013, traveled as a couple
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Thank freespirit32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

I stayed here 2 nights last week, the check in wasnt express considering there was a large group of us attending which had been pre-arranged. The decor was tired and dated in the bedrooms. The Luxury 5* Sofitel was right next door so it's almost a case of this what you could have won. THe reception, lobby, bar and pool area is nice but the rest needs some attention. More geared up for business. Do not stay there if you are looking for a romantic break.

  • Stayed: October 2013, traveled on business
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1  Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

We've just stayed for a night, but it was a huge mistake. The room was dirty, the carpet was untouched since 1987. The restaurant & bar staff was incredible rude. You had to use the same cutlery for the starter and for the main course. (when you required a new one, they just simply refused it). You left the used cutlery on the plate they grabbed it and put it back. Never seen it before like this. Btw the dinner was inedible, so it turned out we not gonna need a new one.
Strange thing, the breakfast was great.
Hello Mr. Hotel Manager, if I were you, I would look around my hotel, find a new staff to the restaurant and buy some new carpets as a start.

  • Stayed: October 2013, traveled on business
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1  Thank ON2N95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Philip R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 17, 2013

I was swayed to book this chain hotel because it shares a pool with its swankier sister, the Sofitel. The pool was nice, but not great, and very close to a noisy road. The Novotel is very tired, dirty carpets, blocked sink and train station-like decoration. Bit depressing. It's in a great location in the old port - the breakfast terrace has a view over the port - but there are other hotels around. The staff were lovely, and the free Wi-Fi a plus.

  • Stayed: September 2013, traveled with friends
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Thank Kate-Adie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Fabian M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Marseille Vieux Port

Address: 36 Blvd Charles Livon, 13007 Marseille, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Marseille
#15 Luxury Hotel in Marseille
Price Range: $119 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Marseille Vieux Port 4*
Number of rooms: 110
Official Description (provided by the hotel):
The 4-star Novotel Marseille Vieux Port hotel welcomes you in the heart of the Phocean city for a unique stay: with your family, visit the key sites such as the MUCEM, Palais du Pharo, Fort St. Jean and access the beaches in just minutes. While on business trips, benefit from free WIFI, our private car park and the views of the Old Port from our Novotel Cafe restaurant. The hotel also benefits from direct access to highways. ... more   less 
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Also Known As:
Novotel Marseille Vieux Port Hotel Marseille
Accor Marseille Vieux Port
Marseille Novotel

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