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“Average” 3 of 5 bubbles
Review of Novotel Marseille Vieux Port

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Novotel Marseille Vieux Port
Ranked #28 of 130 Hotels in Marseille
sandiego
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Average”
3 of 5 bubbles Reviewed September 3, 2013

Service was good . The location is excellent. They have parking or short train ride to center. The area is new development . The wireless is free and rooms are very big. The parking pass can be purchased at the hotel.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank safari035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,167 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
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london
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed August 27, 2013

Half of the building is the Novotel and half is the Sofitel. Some shared facilities including the pool which is great. Good things are the location. High up but slightly out of town but it looks back into Marseilles which is lovely. Great dining room terrace which means you can sit outside and enjoy the view for breakfast or in the evening. Breakfast buffet is good but not great. But not many other options in the locality if you don't pay for breakfast. Evening meal was actuality very good. Much better than it appeared to be from the menu. Actually much better value than the restaurants just set back from the port offering set menus. These appear good value but food can be terrible.

Hotel rooms are large and I think it is worth paying for a view of the port as they are stunning. Some rooms are very dark though. I moved twice before I found one that I was satisfied with. Water in bathroom smelt a little and the smells from the drains were quite ....... High.

Bad things: carpets in corridors were stained and dirty. Room service trays abandoned outside rooms and left until the next day which created messy impression. Staff in the hotel were pretty indifferent. Rarely saw a smile from any of them. Staff in restaurant seemed unhappy. House keeping staff did not acknowledge you. Receptionists tried to be helpful but spoke very little English.

But inspite of the above I would stay again. View was lovely and so was the pool. Pretty good value overall. Just better managers needed to get the staff to care a little more!!

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank chiswickman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
2 reviews
5 of 5 bubbles Reviewed August 19, 2013

Very good hotel, clean and well equipped (swimming pool, SPA, children room, Wireless access - all complimentary, parking - surcharge) friendly and helpful Staff, very good location in the heart of the old town

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Gorgio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Level Contributor
69 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

At my time of staying there was a special Marseille edition of a French newspaper ranking the Sofitel as the best located hotel in Marseille. Since the Novotel and the Sofitel are almost in the same building you can not get better then this. I asked for a room with harbour view and I got one. 90 % of the view consisted of the trees from the neighbouring Parc and Palais du Pharo ( a must see during the evening), 10 % was harbour view. But that was enough to see the Fort St Jean, the marvellous MUCEM and the ferries and cruise ships. The best views seem to be reserved for Sofitel guests. Besides you do not need a harbour view in your room since you will see enough of Marseille while staying at the restaurant or pool bar. Some people wrote that the room carpet was smelly. It is not. It only temporarely keeps the smell you bring from outside. But the carpet is indeed (very) dirty and in need of replacement. In my case the minibar was free (executive room) and with temperatures of 35 degrees Celsius that was very welcome. I had breakfast in town since I am only a small eater and do not need these extensive ans expensive hotel breakfasts. Going by foot to the Vieux Port is very easy but at some moments of the day you will have to deal with a dangerous road crossing from the moment you reach the Port. Do not expect the local drivers to stop at a pedestrian crossing !

  • Stayed July 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank misseghers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Marseille Vieux Port

Property: Novotel Marseille Vieux Port
Address: 36 Blvd Charles Livon, 13007 Marseille, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Marseille
#15 Luxury Hotel in Marseille
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Marseille Vieux Port 4*
Number of rooms: 110
Official Description (provided by the hotel):
The 4-star Novotel Marseille Vieux Port hotel welcomes you in the heart of the Phocean city for a unique stay: with your family, visit the key sites such as the MUCEM, Palais du Pharo, Fort St. Jean and access the beaches in just minutes. While on business trips, benefit from free WIFI, our private car park and the views of the Old Port from our Novotel Cafe restaurant. The hotel also benefits from direct access to highways. ... more   less 
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Also Known As:
Novotel Marseille Vieux Port Hotel Marseille
Accor Marseille Vieux Port
Marseille Novotel

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