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“Location, Location, Location.....”

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Sofitel Marseille Vieux-Port
Ranked #9 of 131 Hotels in Marseille
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
Level 5 Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Location, Location, Location.....”
Reviewed May 1, 2014

Corny but true.

This hotel wins by a country mile for its location, the setting is superb, overlooking the marina/harbour entrance, a peaceful and spectacular combination. The staff and processes at the hotel are all that you would expect from the group, I haven't been to a 'bad' Sofitel yet, stayed in several. Modern, slick and professional throughout. This site does of course come at a premium V's other hotels in the town, but it IS well worth it, spacious terraces/bars and yes the breakfast is unbeatable in its setting, top floor restaurant overlooking the sea.... My only warning is to ensure that you DO get a balcony room overlooking the frontage/marina, and on a high enough floor to really enjoy the peace and spectacle.....

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, May 2, 2014
Dear Guest,
We thank you sincerely for your lovely comment on TripAdvisor. We are very glad that you appreciated your stay among us and that you were very especially seduced by our services, as well as our location offering a breathtaking view on the Vieux Port. Your satisfaction is our priority and we are very happy to know you spent a nice moment with us.
We are looking forward to welcoming you again for a new stopover in the heart of the phocean city
Best regards,
Gersende GUEIT, Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,259 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
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English first
London, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 27, 2014

Lovely hotel. Reception and bar staff were very friendly, breakfast room has a great view but we found the breakfast to be a bit below expectations set by the rest of the hotel. The fire alarm at 6am on a Saturday might be colouring my perception of breakfast. My eggs were cold however they replaced them with warm ones.

Room Tip: Go for the harbour view room, the view is worth it.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, May 2, 2014
Dear Sir,
We would like to thank you for sharing your experience on TripAdvisor. Your feed back is very useful for us in order to improve the quality of service of our establishment. Indeed, our motivation is to answer as efficiently as possible to the expectations of our hosts; our staff was very touched by your nice comments evoking their “friendly behaviour”.
Nevertheless, we deeply regret your inconvenience during the breakfast. This department usually enjoys a good reputation; we regret that you did not have this feeling. Please believe that these situations are exceptional as we set high standards for all our services. Please accept also our deep apologies for the alarm.
We hope that you will give us an other chance and we are looking forward to welcoming you again for a stopover in our harbour.
Best regards,
Gersende GUEIT, Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sao paulo, brazil
Level 6 Contributor
441 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed April 25, 2014

This hotel has an unbeatable view to the Vieux Port. Attentive reception and concierge personnel. Dinner at the restaurant overseing the harbour was great. If you plan to be there, get a room with a harbour view, otherwise it will spoil your stay.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acukiert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations publiques at Sofitel Marseille Vieux-Port, responded to this review, May 6, 2014
Dear Sir,

First of all, we would like to thank you so much for sharing your experience on TripAdvisor. We are very happy to read that you spent a lovely stay among us and that you appreciated our "unbeatable" view on the Vieux Port. We are also pleased you had been sensitive to the attentions and the professionalism of our reception and concierge staff. They were very touched by your comments : your satisfaction is our best reward !
We are looking forward to welcoming you again in our hotel in the heart of the phocean city,
Kind regards

Margaux Morel,
Guest Experience Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 12, 2014 via mobile

Wow what a hotel, great location and staff and spa and pool and rooftop, sensational!! View is absolutely breathtaking over the harbour. Rooms are beautiful, whole experience is incredible. 5 nods out of 5.

Stayed September 2013, traveled solo
Helpful?
1 Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, April 15, 2014
Dear Sir,
We warmly thank you for your feedback on TripAdvisor. We are sincerely happy that you spent a lovely stay among us. We are thrilled that you enjoyed our house and all of its “sensational” atmospheres like our So Spa or our fantastic view over the harbour. We are also pleased to read that you liked our rooftop; this area is one of our last innovation and we are really glad that you had been seduced by this one. Your satisfaction is our best reward!
We hope to welcome you again soon for another “incredible experience”.
Best regards,
Gersende GUEIT, Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chengdu, China
Level 6 Contributor
247 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed March 30, 2014

We were first shown the rooms higher up, but there were small and did not smell so good. Then we got the biggest rooms on the 3rd floor with balcony. What a difference. Staff are very professional, service minded. Bar is a bit small and it is not so nice to walk downtown from the hotel due to traffic congestion, but view of vieux Port from room is magnificent.

Room Tip: Rooms on 3rd floor are best
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnotherKlaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, April 7, 2014
Dear Guest,
First of all, thank you so much for taking time to share your comments. We are delighted that you had a great experience at the Sofitel Marseille Vieux Port and that you enjoyed our good location. Our goal is to always exceed our guests’ expectations. For your next stay among us, do not hesitate to contact our reservation staff to know our room’s categories that we have to offer and to book the room perfectly matched with your needs.
Your feed back is very important and very useful to continue to offer high standards to our guests.
We are looking forward to welcoming you again.
Best regards,
Gersende GUEIT, Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Marseille Vieux-Port

Property: Sofitel Marseille Vieux-Port
Address: 36 boulevard Charles Livon, 13007 Marseille, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Marseille
#3 Spa Hotel in Marseille
#4 Romantic Hotel in Marseille
#5 Luxury Hotel in Marseille
#5 Green Hotel in Marseille
#8 Family Hotel in Marseille
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Marseille Vieux-Port 5*
Number of rooms: 134
Official Description (provided by the hotel):
Ideally located at the heart of France's oldest port city, this hotel is a stopover between the Riviera, the Camargue and Lubéron,and a short boat ride away from the Château d'If on its famous island setting and the Calanques. Near La Canebière, the hotel offers an exceptional view over the Vieux-Port. In the evenings, relax in the cozy atmosphere of the Dantès Skylounge. ... more   less 
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Also Known As:
Sofitel Marseille Vieux-Port Hotel Marseille
Marseille Sofitel

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