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Sofitel Marseille Vieux-Port
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Reviews (2,456)
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350 - 355 of 2,456 reviews
Reviewed November 18, 2013

Checking in to the hotel went smoothly, and since it was my first visit to a Sofitel, they upgraded my room! I had requested a view of the port, and it was not disappointing. I had a nice large balcony to relax on and have cocktails while watching the sunset over the Vieux Port. Now that was nice. The room had everything you need, the bed was comfortable and the pillows were good. This is not always the case even in good hotels in France! The only complaint I would have is that they were doing some kind of construction in the next room, which was very, very noisy in the afternoon when I was just going for a little nap before the evening. No nap was possible. Then, when I got up to see where the noise was coming from, one of the workmen was peeking over the wall of the balcony next door, looking right into our room!! When he saw me he ducked away. Not good, but I couldn't be bothered to file a complaint.

We enjoyed the complimentary cocktails given to us, while enjoying the view of the port from the beautiful bar area. Very picturesque. Supper later in the evening at their restaurant was excellent, and the service was well attended. Sadly we only stayed for one night, so I didn't get a chance to visit the spa.

This is not a warm and fuzzy hotel, but probably more of a business destination. The staff are not particularly friendly, but they do their job. There is no cash exchange at the hotel, which was a bit of an inconvenience and is fairly common at other hotels. We had to search for a local cash exchange place.

Room Tip: Definitely go for the view of the Vieux-Port, 4th level I think (the numbers go backwards for the floors here!)
  • Stayed: October 2013, traveled with friends
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Thank Suzanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded December 5, 2013

Dear Madam,
We would like to thank you for sharing your experience on TripAdvisor. We are happy to know that you enjoyed your room’s comfort and your large balcony which allowed you to watch the sunset over the phocean city. We are glad that you liked the equipments of your room, especially the quality of the MyBed; answering to your expectations is our priority.
We are however really sorry to learn that the construction works in the next room disturbed your peacefulness. We make every effort to offer you a Magnifique stay and we assure you that this situation was exceptional. Also, we deplore to read about your disappointment with one of the workmen and we thank you for giving us the information as this can not be accepted and we will make sure it will not happen again.
Also, we are delighted to see that you appreciated the “beautiful bar area” and the restaurant with their fantastic panoramic view on the Vieux Port and that you have been sensitive to the specialities of our Chef and the professional service. Your satisfaction is our best reward !
We hope to welcome you again soon to let you discover the rest of the Marseille’ treasures and our So Spa.
Best regards,
Gersende GUEIT, Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

The staff at the Sofitel were truly gracious and eager to help. My room felt spacious, decorated with furniture that suited the space and an extremely comfortable bed. Breakfast was enjoyable, although the food was quite eclipsed by the remarkable view of the Vieux Port. Certain minor aspects of the room could have used some freshening up. It is also a great location for a exploring the Vieux Port. Would certainly stay there again.

  • Stayed: October 2013, traveled on business
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Thank Ashira L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded November 18, 2013

Dear Madam,
We warmly thank you for sharing your experience on TripAdvisor. We are glad that you appreciated your stay and the location of our hotel. We are also thrilled that you enjoyed the decoration of your room and the comfort of or bedding MyBed. We designed it to offer our guests a real cocoon of sweetness for an incomparable rest.
We are also pleased to know that our breakfast on the top of the phocaean city met your expectations. Your satisfaction is our best reward!
We hope to welcome you again soon for new explorations of the Vieux Port,
Best regards,
Gersende GUEIT, Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

The view on the Old Port is wonderful, plus you can see the sea and the hills. Design is modern but the total interior very cozy and comfortable. Location is great, close to all main destinations. Service on reception is very welcoming and helpful.

The restaurant on the top floor is perfect, the view and the dishes are perfect to start the day. Coffee is terrible, but it is common for France.

Room Tip: Do not skip the breakfast, the view and dishes are just amazing
  • Stayed: November 2013, traveled as a couple
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Thank Ekaterina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded November 9, 2013

Dear Madam,
We would like to thank you for sharing your experience on TripAdvisor. We are happy that you appreciated your stay in our home overlooking the Vieux Port. Also, we are delighted to know that you enjoyed the “cozy and comfortable” design of our hotel. The whole team was very touched by the kindness of your writings which highlighted their welcoming and helpfulness. Your satisfaction is our best reward! Our chef, Dominique Frérard was thrilled to know that you found the dishes “perfect” and that you loved the beautiful views of Marseille. Just to let you know, by simply requesting one of our waiters, we can offer you an American coffee or an expresso, to suite your taste.
We are looking forward to welcoming you again in our phocean city.
Best regards,
Gersende GUEIT, Quality Manager

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Reviewed October 31, 2013

We stayed in a suite overlooking the port. The room was amazing. The entry had plenty of room for storage. Then entering the living room there was ample room to lounge, host a meeting, or have dinner in the room. As for the adjoining bedroom and bath it was all very luxurious and definitely 5 star. The bed was extremely comfortable and exactly what I expect at the Sofitel. Then the bathroom was lovely with heated towels, big oval tub and large glass enclosed separate shower. The hotel also supplies little extras like a candle, bath salts, and bubbles.

We were treated well. Each night the hotel treated us to some little treat at turn down.

The location was perfect for our conference next door at the Palais de
Phara. Plus the view from our room was stunning.

Room Tip: We stayed in room 619
  • Stayed: October 2013, traveled on business
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1  Thank AmalfiRegina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded November 9, 2013

Dear Madam,
We would like to thank you for sharing your experience on TripAdvisor and for the kindness of your writings. We are happy to know that you enjoyed the comfort and the view on the Vieux Port from your “amazing” room. We are glad that you appreciated the hotel’s good location. Also, we are thrilled that you appreciated your suite and that you were sensible to the attentions that our hotel had for you. The whole team was touched that you felt well treated.
We hope to see you soon again in our phocean city.
Best regards,
Gersende GUEIT, Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

Aesthetically, I liked the polished, clubby vibe of this hotel in contrast to the grittiness of the Vieux Port. Views from the lobby and the pool to the port are amazing. Our room did not have a port view, and there is not anything at all to see on the other side….so if you are staying a while, I’d recommended springing for the view. We stayed on July 4th 2013, and the pool was gorgeous. It has a nice top tier where you can sit high above the water. The pool area does function a bit as a café, and lounge – so there were always a good amount of people dining and chatting on the pool-deck. (Fun vibe, but not zen) The gym was very nice, and empty – attached to the spa. The view from the gym looks into the port and there are some secret lounge chairs on the deck outside the gym. Its a good spot if you want a view all to yourself. It is a bit of a walk into the port itself – I’d say 15 to 20 min. Our visit was short, but yes, as other people mentioned, it could get a bit tiresome if you had to do the walk multiple times a day. It was easy and felt safe to walk to Rue Fortia for dinner. We did enjoy a disco-y, synth heavy lounge singer one evening in the lobby. On our second day, I enjoyed walking around the market stalls on the north end of the Old Port. In the evening we had a very pleasant walk west of the hotel, away from the Old Port to Restaurant Peron. (A ridiculously amazing meal at which I actually got a sunset-burn.)

  • Stayed: July 2013, traveled as a couple
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1  Thank EastCoaster36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded December 5, 2013

Dear Sir,
We warmly thank you for this lovely review on TripAdvisor. We are thrilled that you appreciated your stay in Marseille and our unique panorama over the Harbour. Our location, combining the advantages of being close to the city center while enjoying the calm of the Vieux Port is the perfect start for any visit… Moreover, we are happy that our pool and gym areas allowed you to spend some relaxing moments among us.
Looking forward to welcoming you for another “contemporary dig in the Old Port”,
Sincerely yours,
Gersende GUEIT, Quality Manager

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