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“good servce good location”

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Sofitel Marseille Vieux-Port
Ranked #9 of 131 Hotels in Marseille
Certificate of Excellence
GreenLeadersBronze level
Liege, Belgium
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“good servce good location”
Reviewed March 14, 2013

Great Hotel....
The service was amazing, the location has well.
The room really nice and big, Breakfast was super. A really sofitel, was my first time there but not my last time.
For all the internet speed was really perfect to works and make a video conferencing with my belgium partneers,
See you soon

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gersende G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, April 22, 2013
Dear Sir,

Thank you very much for your wonderful review on our hotel. We are very pleased to discover that you enjoyed your stay at Sofitel Marseille Vieux Port.
I am glad to read that our services actually exceeded your expectations. Your compliments about your the confort of your room and the quality of the internet speed are highly appreciated.
All the team look forward to welcoming you back soon,
Yours sincerely,

Marjory Lecuelle
Guest Experience Assistant
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2,265 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (153)
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English first
Birmingham, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 2, 2013

I've only been there for a short while, for a drink, but was truly fascinated by the level of sophistication this hotel offers. And the view over the port is truly amazing. While drinking coffee, we would enjoy a panoramic view of the entire "old port", with its ships and monuments.
The decoration of the hotel is very modern and is a great contrast with the surronding centuries old buildings and monuments every large windows gives you a view over.
A five stars hotel wich truly deserves each one of them.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Lucille C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gersende G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, February 8, 2013
Dear Madam,
I’m deeply affected by your emphatic terms which are absolutely necessary for us in our quest for excellence. The entire team of the Sofitel Marseille Vieux Port appreciates that you had a pleasant time in our panoramic bar, and also the design which captivated you. Indeed, the new Hotel settings made by two architects, Marc Hertrich and Nicolas Adnet, pay tribute to our dear Mediterranean Sea.
Best regards,
Gersende GUEIT, Quality Manager
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De Pere, Wisconsin
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 26, 2013 via mobile

Went to this hotel several times. Good bar section at the pool in summer. Staff are helpful and courteous. Check thw lunch menu and take a walk to the vieux port and la canebiere ou take a ferry to Monte crito Island.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Salim67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gersende G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, February 20, 2013
Dear Sir,
I would like to thank you for sharing your views about our hotel and for your nice comments about our ambassadors. When you eventually come back, do not hesitate to ask our concierges about other ideas for walks and wonders in order to discover the beautiful hidden places in marseille. We really hope to have the pleasure to welcome you again in the Sofitel Marseille Vieux Port.
King Regards,
Marjory Lecuelle
Guest Experience Assistant
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Toronto, Canada
Level 5 Contributor
94 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed January 14, 2013

If you have to stay in Marseilles, - and I personally plan to never return to that city, the only city I visitied in France to which I would never return - then stay here.
This is a beatiful hotel with gorgeous rooms, and friendly service. The hotel is an oasis in a dirty, grimy, and somewhat hostile to foreign tourists city.
Sleep quality, cleanliness were top notch. Breakfast in the restaurant upstairs was good.
Just stay away from their formal dining (Les Trois Forts) restaurant - terrible, overpriced food. (I wrote a separate review on that nightmare experience)

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
4 Thank cantrav10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gersende G, Guest Experience Assistant at Sofitel Marseille Vieux-Port, responded to this review, January 16, 2013
Dear Sir,
First of all we would like to thank you for your great comments about our hotel. We are deeply sorry that the city of Marseille seemed so awful in your eyes. We know that our city gives a bad image of itself with its problems of dirtiness and other defaults but we can assure you that some large investments are currently being made, especially now that Marseille has become the European Capital of Culture for the year of 2013, in order to reduce these defaults. There will soon be new museums; the old port is being re-fashioned in order to be more welcoming and new security measures are being taken in order to make the city much safer for everybody.
We thank you again for your comments and we hope you can come back to our hotel in order to discover the good sides of our city.
King regards
Marjory Lecuelle
Guest Experience Assistant
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Bergen
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 13, 2013

We stayed at the Sofitel for four nights in august 2012. The hotel is really excellent. Staff is friendly, service-minded and very helpful. Rooms are great, and the view overlooking the Vieux-Port from our terrace is beatiful. Breakfast from roomservice at the terrasse were a treat.

The rooftop resturant is very expensive, but worth a visit. The tapas in the bar is good as well. There is also a lot of very nice resturants within walking distance of the hotel. The breakfast in the Sofitel resturant did also meet all our already high expectations.

Rooms are great, and the bathroom and amenities fantastic. I have no problem recommending this hotel to anyone.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Makeni05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gersende G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, January 22, 2013
Dear Madam, Dear Sir,
It was with great pleasure and pride that we read your comments and we would like to thank you for taking the time to share your opinion. We are very happy that the hotel’s staff and services suited your desires and I can assure you that we will keep on working to keep our performances up and to keep your satisfied.
King Regards,
Guest Experience Assistant
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london
Level 5 Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed January 1, 2013

Went there with my family, very good location
Beautiful view and there is also a balcony with loungers in the room , but you might ask for it i think
There is a lot of restaurant and even a beautiful park just behind this park the pharo has a big mansion offered to Napoleon'wife it is so beautiful to sit there and see all the ship come and go... loved it. be careful though Marseille is a nice place but the people not so nice!

Room Tip: ask for a room with a terrace or balcony with loungers and enjoy!
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lyndas00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, June 24, 2013
Dear Madam,
We are thrilled that you enjoyed your stay at the Sofitel and were able to make the most of its stunning surroundings and explore the neighbouring historic sites. The people of Marseille are usually a warm and welcoming population, similar to most southern inhabitants. We therefore hope that if you have the chance to return to our city, you will discover this inner charm that may not be visible in everyone!
Thankyou for your lovely comments, we would be glad to see you very soon!
Best regards,
Gersende GUEIT, Quality Manager
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Perth
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 31, 2012

We stayed at the Sofitel Marseille Vieux-Port in June 2012 for two nights. The Reception staff were all extremely friendly, efficient and courteous and made you feel welcome. The Concierge was only too willing to assist us with any questions we had.
We had a room overlooking the Vieux-Port; views from our terrace were beautiful. The room was spacious and clean and the bathroom well stocked.
Drinks and tapas in the bar were good and once again the staff we friendly.
The hotel is located in a good position with easy access to the Port.
We wouldn’t hesitate to recommend the hotel to our friends and should we ever visit Marseille again would definitely stay there.

Room Tip: Terrace room overlooking Port
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rhogar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gersende G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, January 22, 2013
Dear Madam, Dear Sir,
We would like to thank you for your great comments about our hotel. We are sincerely happy that everything we have to offer fitted your demands and we really hope that we’ll have the chance to welcome you again in our great city of Marseille.
King regards,
Guest Experience Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Marseille Vieux-Port

Property: Sofitel Marseille Vieux-Port
Address: 36 boulevard Charles Livon, 13007 Marseille, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Marseille
#3 Spa Hotel in Marseille
#4 Romantic Hotel in Marseille
#5 Green Hotel in Marseille
#5 Luxury Hotel in Marseille
#8 Family Hotel in Marseille
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Marseille Vieux-Port 5*
Number of rooms: 134
Official Description (provided by the hotel):
Ideally located at the heart of France's oldest port city, this hotel is a stopover between the Riviera, the Camargue and Lubéron,and a short boat ride away from the Château d'If on its famous island setting and the Calanques. Near La Canebière, the hotel offers an exceptional view over the Vieux-Port. In the evenings, relax in the cozy atmosphere of the Dantès Skylounge. ... more   less 
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Also Known As:
Sofitel Marseille Vieux-Port Hotel Marseille
Marseille Sofitel

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