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“Great location, big rooms, very old.”

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New Hotel Vieux Port
Ranked #31 of 131 Hotels in Marseille
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location, big rooms, very old.”
3 of 5 bubbles Reviewed October 14, 2013

This hotel was in a great location, located in the central harbour area of Marseille. Our room was on the fifth floor, but the very old elevator only went to the fourth floor so we had to carry our bags to extra floor up the narrow stairs. The rooms were very spacious, but our room only had a bath with hand shower. This hotel would be difficult to access for people needing wheel chair access.

Room Tip: avoid the rooms on the fifth floor as the elevator only goes to the fourth floor.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pauline_Labit, Director at New Hotel Vieux Port, responded to this review, November 5, 2013
Dear guest, we thank you for having taken time to leave us this comment. Your remarks help to improve us. Yours faithfully
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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676 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
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Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 12, 2013

Good hotel in the center of the Old Port. Location, right around the corner from the old harbor in Marseilles, was excellent and our balkony was opening panorama of the view port. Nice and clean room. Friendly and helpful staff. The hotel is right next to the metro and lots of great restaurants.
The entrance of the hotel is located in a small, dirty, and unpleasant street. Drum music from port can be heard till 10 PM.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rdzied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pauline_Labit, Director at New Hotel Vieux Port, responded to this review, November 5, 2013
Thank you for your comment ! We are very pleased to hear about your recent stay at the Newhotel Vieux Port. Hope to welcome you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olney, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 24, 2013

7 of us were in Marseille for our son's wedding. We wanted somewhere convenient for sightseeing when we were not at the wedding, New Hotel fit the bill perfectly.
I booked all the rooms and was complemented on my choice.
Perfectly placed, good value but lacking anywhere to relax with friends when you got back in the evening and a bit noisy early in the morning. Rooms nice and spacious and very comfortable.
Would stay there again if we come back to Marseille.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terriermk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, Massachusetts
Level Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed September 23, 2013

If you want to be only steps away from the Old Port in Marseille, with all of its restaurants, bars and shops, this is a great place to be. We were lucky to have a very large room on the top floor with a balcony overlooking the port. If you are a light sleeper, you might hear the activity start at the metro station directly below at 5 am, but a portable white noise maker app should do the trick. The hotel was old, but charming. There is no on-site parking and there is a lot of garbage on the street in the evening, but that is Marseille. The hotel itself was very clean. I chose to walk 35 minutes to the Palais de Congress for my conference, instead of taking the very convenient metro. I never felt unsafe.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gayle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed September 23, 2013

So, a few days in Marseille to attend a wedding. The location of the New Hotel cannot be faulted, there are plenty of places nearby to find food, drink, etc. The hotel has been renovated, but has started to look a little faded. The rooms are of a good size, and comfortable. The shower was a little weak, and the water was not the warmest I have encountered. Being English, I like a cup of tea in the morning. The New Hotel only offers a Nespresso machine and they charge €2 for each coffee cartridge used. What else springs to mind? Oh yes, friendly reception staff. There you go, so in summary not a bad place to stay.

Room Tip: Rooms ending 01 or 02 will have a good view of the harbour.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grayguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed September 18, 2013

Stay 1 night at hotel great location but room need renovation

pro: location direct on port, nice people at reception, big and clean bathroom, metro right at door, shopping is around the corner

con : room old and small, carpet need good cleaning everywhere, entrance to hotel very dirty because of bistro next door,TV in room does not work and very small

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cobaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pauline_Labit, Director at New Hotel Vieux Port, responded to this review, September 20, 2013
Dear Guest.
Thank you for taking the time to write a comment. We apologize for the inconvenience encountered. We have taken note of your remarks as we do our best to improve our services constantly to make sure our guests are satisfied. We hope to welcome you again in one of the hotels of the New Hotel group during your next stay in Marseille.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed September 12, 2013

A little hard to find the entrance but clean comfortable rooms and convenient location. I stayed here 5 nights for a conference and location couldn't have been better as had choice of either Metro right outside or scenic 83 bus to get to and from the Palais de Congres.
I initially had a room on the third floor but wifi didn't work there very well and i had some work to do so the helpful staff switched me to the 1st floor and things were fine then. It was helpful that they had a computer with printer available - made use of this.
Breakfast was included and fresh fruit salad and fresh croissants went well with espresso coffee.

Room Tip: Lower rooms seem to have better wifi so maybe let them know when you book if you want it in your roo...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kakiteano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pauline_Labit, Director at New Hotel Vieux Port, responded to this review, September 24, 2013
Dear Guest.
Thank you for taking the time to write a review. We are glad that you enjoyed the hotel and its location. We have taken note of your remaks as we are always trying to improve our services. We hope to welcome you again when you are back in Marseille.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New Hotel Vieux Port

Property: New Hotel Vieux Port
Address: 3 B rue de la Reine Elisabeth, 13001 Marseille, France
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #31 of 131 Hotels in Marseille
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Hotel Vieux Port 3*
Number of rooms: 42
Official Description (provided by the hotel):
Small hotel with multilingual staff, situated in the city facing Vieux Port; 35 km from Provence MRS airport. ... more   less 
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Also Known As:
New Hotel Marseille

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