The best thing about this hotel is the location. It is at the city center of Marseille and the metro line is a minute walk away. Both bed and bathrooms are also reasonable sized and the interior design is quite funky and modern compared to other Novotel hotels. Sounds good so far and I would like to give it a better rating but due to the following reasons, I cannot. First thing is they take a while to clean your rooms - 3pm and the room has not been cleaned yet. But maybe the cleaner had an off day so this can be forgiven. However, the concierge lady we unfortunately encountered both on checkin and checkout was unfriendly, abrupt and rude. On checkin, she snapped "ID, ID. I need some ID" (a little patience wouldn't hurt, especially when there was NOBODY waiting in line behind us). And then on checkout while we were trying to unsuccessfully get the exact change for her (she wanted the exact change), again she snapped, "Don't worry. I will manage". One incident is ok because she might be having a bad day but twice is not coincidental. This is a good hotel but incidents like this does ruin your experience and makes you think twice about recommending or returning.
- Official Description (provided by the hotel):
- The Hotel Novotel Marseille Centre Prado is located in one of Marseilles' business districts. Its location close to the beaches, the conference center and the old town makes it ideal for visiting the Old Port and La Canebiere. The hotel has been fully renovated and operates a restaurant, bar and 4 meeting rooms. It is ideal for both business and leisure trips to Marseilles. A public car park is close by. ... more less
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- Also Known As:
- Holiday Inn Marseille City Centre Hotel Marseille
- Marseille Holiday Inn