Who thought bed bugs were a thing of the past, only found in urban slums!!? I didn't believe earlier reviews about an insect infestation at New Hotel, but am now full of regret and covered in bites. Conveniently, the hotel "pre-charged" us for our three-night stay, so we were effectively trapped after spotting the suspicious bites after Night 1. Alas, the front desk folk were about as friendly as the local bug population, unable to answer our questions regarding airport shuttles or about the heavy police presence outside for riot prevention. I don't know if I'm angrier at myself for having booked this place after reading so many negative reviews or if I'm angrier at the management for not having addressed issues (like the bed bugs, staff, claustrophobically small elevator) that have been raised over the past couple years of customer feedback. I'd like to remind the management that before they post a response denying culpability (as they did to a previous post re: bed bugs), it IS their responsibility to ensure that basic conditions are sanitary and hygienic. (translation: Don't bother writing some bland response to this about how bed bugs are brought in by other guests, etc. Use the time to call pest control!)
- Official Description (provided by the hotel):
- Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more less
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- Also Known As:
- New Hotel Marseille