I WOULD NOT RECOMMEND BOOKING THIS HOTEL. I received a confirmed booking on October 1st for a night on the 19th. On the 16th I received a welcoming e-mail. We arrived soon after noon on the 19th and were told the hotel was full and they had reserved us a room at another hotel. Since this was five times the distance from where we needed to be, we were not happy but set out in our rented car to find the other hotel. After nearly two hours of frustrated navigating, we decided to cut our losses and take a room elsewhere. Despite the best efforts of our desk clerk, we were still charged the full rate for a non-cancellation.
Later, we were invited to comment on how our stay with them turned out.
Duh!!! What a bunch of morons!!!!
To me, this represents a big zero in customer relations. Stay elsewhere.
- Official Description (provided by the hotel):
- Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more less
- Reservation Options:
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- Also Known As:
- New Hotel Marseille