This hotel experience was a nightmare from beginning to end. My girl friend and I stayed here for one night in June 2013. We called the day before to make the booking and specifically asked if we could arrive and check in earlier than usual. When we arrived we were told that the room was not ready and they had no record of our early arrival. After twenty minutes of explaining this to the unhelpful staff we finally got to speak to a manager who managed to find us a room. The hotel itself is very dated and old fashioned, the rooms are cramped and small and there is an overwhelming musty smell throughout the hotel. Walls are paper thin, the air-conditioning barely works but the last straw when was when the staff tried to charge us for breakfast that we didn't eat. Bathroom window was completely transparent and we were clearly visible to people walking on the street outside.
In short, overpriced, dated and smelly hotel with appalling service Avoid at all costs.
- Official Description (provided by the hotel):
- Situe au pied de la Gare Marseille Saint-Charles, l'hotel Ibis Marseille Centre Gare Saint-Charles propose des chambres climatisees et confortables. Ideal pour vos deplacements professionnels ou loisir, sa localisation facilite l'acces aux principaux sites marseillais : Le Vieux-Port, La Canebiere, le MuCEM, les Plages, le Stade Velodrome, le Quartier du Panier qui a inspire la serie>... Chambres equipees de la nouvelle literie "Sweet Bed by ibis" et d'un acces wifi offert. Pour vos reunions ou journee d'etude, nous disposons de 6 salles equipees pour seminaire, reunion de travail, formation, recrutement. Notre Hotel est ideal pour les croisieres en Mediterrannee au depart de Marseille (Terminal J4 a 15 minutes) ... more less
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- Also Known As:
- Ibis Marseille Gare Saint Charles Hotel Marseille