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“not a 4 star hotel”

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Mercure Marseille Centre Vieux Port
Ranked #19 of 131 Hotels in Marseille
Certificate of Excellence
Braila, Braila, Romania
Level 6 Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“not a 4 star hotel”
Reviewed May 21, 2013

not a 4 star hotel. only one set of bathroom towels. espresso not working. small rooms. very poor breakfast. good position. large publicparking under the hotel. also some shops. easy to reach vieux port

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IulianGrigorescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,129 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Hong Kong, China
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 16, 2013

The front desk staff were friendly although trying to get accurate and helpful information from them on the local train and bus systems was like extracting blood from a stone.

We were advised to get a bus to Cassis until I asked the staff member how she would get there to which she replied that she would travel by train.

We were also incorrectly advised that the buses from the train station to the airport would take 90 minutes. Fortunately, concierge at the Sofitel was excellent and provided thorough detail on how to get there - pay the extra and stay there - their pool and terrace overlooking the harbour is great and service awesome.

Breakfast was nice and rooms were clean although I have no idea why this is a 4 star hotel

  • Stayed May 2013, traveled on business
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Review collected in partnership with Accorhotels.com

Helpful?
Thank LookieLookie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Versailles
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 14, 2013

Located in 5 minutes walk from Old port and far from the shady streets near the train station. Very quiet with closed windows. Breakfasts are good. Room was not very clean: right above the bed we could see thick layer of dust and paint it with the finger: obviously this was not cleaned for the long time. This was surprising for 4-star hotel. Room cleaning service is not avaliable all day: we asked to have our room cleaned about 14.00 and they said that everyone from cleaning is gone already.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Maxim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lutz, Florida
Level 5 Contributor
86 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 13, 2013

We stayed at the Mercure Marseille Centre for one night after a Star Clipper cruise. We are familiar with Accor Hotels, having stayed at many Novotels and Sofitels over the years. This Mercure was a good choice due to it's location near the old port, recent refurbishment and reasonable price.

The outside of the hotel is misleadingly ugly but inside, the refurbishment is very evident. The lobby is clean and modern. The lifts appear new as well. The room is the same. It is evident that a lot of thought went into the amenities and latest technology used. The room card is required to activate the lifts from the lobby. The lifts and the room doors only require a scan, not a swipe of the card (no fumbling with the card to find the correct direction). The room is bright and modern, I really liked the mural of Marseille on the wall, the easy-to-use safe, the instant coffee/tea pot, free WiFi and the ultra-modern bathroom with a rain forest shower head integrated into the ceiling (sorry previous reviewer commenting on showers for short people, I believe you couldn't figure out how to use it correctly).

In my opinion there were 3 things missing from an otherwise excellent hotel. 1) The thermostat in the room didn't seem to have any control of the temperature in the room. 2) The room contained only 3 small pillows. We are two people who each use 2 pillows for sinus issues when we sleep. I encountered a bunch of resistance and attitude when requesting another pillow. Shame on the staff member for not just delivering a simple, not uncommon request with a smile. 3) There is no common-use computer for printing airline boarding passes. It took me 3 tries to get a reception person to do the check-in for me from his computer. I don't want to be an ugly American labeling the staff, but two instances in one day leave me a bit disappointed with the service in general.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodhpur, India
Level 5 Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 9, 2013

The hotel is just few hundred meters from the port/harbor. You can find lots of restaurants nearby if you want to go out for dinner. The service is very good and rooms as supposed are of good quality.

  • Stayed April 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank ominvent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hitchin, United Kingdom
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 24, 2013

This is a very comfortable hotel situated about 5 minutes' walk from the old port. It's also next door to a very good shopping centre that has a Galleries Lafayette including an excellent grocery department. Members of staff were very pleasant and helpful. The beer was very expensive. The room was very spacious and comfortable with a very large bed. The shower, however, had to be used by hand as the wall fitting for the spray head was at waist height.

Room Tip: Ask if they have one with a shower that will spray you with water from about 2 metres high without t...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j0hnwalden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level 6 Contributor
161 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 10, 2013

I stayed here for 3 nights and had room 404 with a view of the Notre Dame du Gard cathedral that was spectacular. It was a smoking room, t.v., mini fridge, breakfast included, clean and 5-10 minute walk from vieux port. You can walk to shopping, metro, sites and a mall next door. Well worth the price.

Room Tip: Room 404 if you smoke and want a great view.
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ellen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Marseille Centre Vieux Port

Property: Mercure Marseille Centre Vieux Port
Address: 1 rue Neuve Saint Martin, 13001 Marseille, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#13 Luxury Hotel in Marseille
#13 Family Hotel in Marseille
#14 Romantic Hotel in Marseille
#18 Business Hotel in Marseille
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Marseille Centre Vieux Port 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Hotel Mercure Marseille Centre has 199 rooms and is located next to the WTC convention center, just a short walk from the Jardin des Vestiges and 5 mins walk from the Vieux Port (old port). The hotel is 5 mins from St Charles TGV train station and 25 mins from the airport by highway. It has a bar and 11 meeting rooms. The hotel is part of the Bourse shopping center, which has over 100 shops. Paying car park. ... more   less 
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Also Known As:
Mercure Marseille Centre Hotel Marseille
Accor Marseille Euro Centre

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