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“safety, comfortable and convenience are crucial even the price is above average”

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Mercure Marseille Centre Vieux Port
Ranked #19 of 131 Hotels in Marseille
Certificate of Excellence
Reviewed October 19, 2012

Close to the pier, train station, shopping mall and restaurants, it is fine to have a short stay in this hotel. Most importantly is the safety issue in Marseille, they have high security measure for car parking, even we need to pay for extra car parking fee. Coupled with the comfortable hotel room, delicious breakfast with a wide selection of the choices, it is highly recommended.

  • Stayed: October 2012, traveled as a couple
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Thank YH C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 - 208 of 1,155 reviews

Reviewed October 12, 2012

Advantages are: good location, refurbished rooms, nice bathroom, unexpectedly rich breakfast. I've stayed for two nights. What is left in my mind is a good bathroom, rich breakfast but very high prices. Room size is ok for functionality and no problem for comfort. My critics are, after paying 175€ per night, still charging extra for a breakfast and car park is simply too much. Customers pay this as long as there is limited alternative but not a good investment for future. Luckily internet is not charged. Another lack of logic is that, there is a minibar with only one small battle of water inside, saying it is a gift from the hotel. What is the meaning of a minibar which is fully empty and consuming electricity for nothing!
When door card is pulled out of the electicity socket, all lights go out immediately. Many hotels have a short delay allowing you to go out safely. Lifts does not work without room-card, for me difficult to justify the logic again, ok for safety reasons probably but I think it is more difficulty for the customer rather than benefit
Smiling and helping ladies at the reception is another positive remark and I hope continues.

Room Tip: make sure you keep the room card with you. even going to the breakfast hall, you'll need for the...
  • Stayed: October 2012, traveled on business
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Thank Anubis61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

The hotel as many of the French hotels is overrated. It was 4 stars, meaning 3 stars for the rest of the Europe and hotel for sure needs some renovation, at least a little.

People at the reception were very nice and helpful, though anyways giving directions to the touristic restaurants even when we were asking for something very very local.

Rooms were OK, nothing super special, very simple.

Bar was expensive (9 EUR for a beer) and the staff was as welcome as the prices of the booze. The best thing ever was when the staff turned off the light when we still were there (at midnight).

But one of the most important experiences - continental breakfast was something shocking - only bread, water and bad coffee. I think people in prisons get better breakfast, especially if it costs 8 EUR.

Free internet - GREAT!

  • Stayed: August 2012, traveled on business
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1  Thank KasparZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2012 via mobile

Hotel rooms have recently been updated, nothing special. Rooms are on the small side. Reception areas still left to do.

I paid online thru Accor website 100 euros special non refundable, only to see rooms being sold at 120 euros walkin. So Accor deals not great to incite client to book, especially when they rip you off 17.5 euros per person for breakfast. Surely they could include this in their online early non refundable booking special offer. We won't be going for breakfast at the hotel but have seen a couple of places at the vieux port offering breakfast at around 6 euros.

Reception staff a little disorganized. We were first in the queue and had to wait a good 15 mins to check in, together with a guest who decided to cut in front of us who was checking out as he was late for his train with a dog. He mentioned he was with the film crew of Sous le soleil (series b soap opera in france) to reception, with no request to jump the queue or thanks after doing so. Reception let him do it and didn't apologize to us either for serving him.

Hotel is well situated to visit marseille on foot. Let's hope we get a good nights sleep here.

  • Stayed: September 2012
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Thank Pro-Travel-Buyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2012

The hotel is perfectly renovated, it even looks like a brandnew hotel on the inside. Everything shines, colors are pleasant, and staff is correct and friendly. Rooms are not big, but offer excellent beds (only one easy chair in a 2-bed room, as so often), and the bathroom is adequate. For those arriving by car, there is the definite advantage of the secured Mercure-area in the public garage, especially good if you leave your car behind when going on a cruise. One advice, when leaving the hotel to go to the Vieux Port (10 minute walk), take a right when getting out of the hotel, and go via boulevard République. Going left, you pass through a very sleazy area, with people hanging around who bother passers by, very unpleasant. The hotel offers one of the best hotel breakfasts we have enjoyed since many years.

Room Tip: Rooms are available for smokers, what a relief!
  • Stayed: September 2012, traveled as a couple
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Thank Pieter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

I stayed in the hotel recently for two nights. To start with positives-the hotel is centrally located, close to Port-Vieux (marina) and main shopping area. There is also a shopping centre literally next door in case one needs to buy drinks or a present. It's only about 7 mins on foot from railway station if one arrives by bus (approx 20-25 mins journey) or train from airport. However the map is a must as otherwise it's not easy to find place as the central area is cris-crossed by many streets turning it into a maze. You can ask for directions in Information office at railway/bus station whose staff speak fluent English. Moving on to other things which are somewhat short of positive-the building-it's outright the ugliest hotel exterior I have ever stayed in (see pics). That's probably why it's rarely shown on travel websites. OK, we don't come to a hotel to wonder at the building but some fleshing up would certainly help where aesthetics are concerned. The hotel recently underwent renovation where rooms and conference areas are concerned. However reception area seemed to be left untouched and colourful sofas across and to the side of reception appeared to display noticeable sign of wear. I stayed in standard room and found it to be on a small side even by European standards. I wasn't particularly impressed with room design scheme either which I would describe as cheap and cheerful. Even though recently renovated I found some dark brown marks on a ceiling in bathroom which were reminiscent of someones poo or some sort of burns...(overlooked or ignored by cleaning personnel?)

+water pressure in a sink was rather weak too. On a positive note I had a very nice view from a window across the city and over to the Notre Dame de la Garde on the steep hill opposite. Staff in the hotel was all courteous and friendly apart from a lady working in a bar behind reception. Employed presumably to serve tourists as well as business travellers she spoke no English at all which was still fine. However I found her to be outright rude when she insisted I leave the bar when I set down for a couple of mins to finish sandwich keeping in mind the bar was completely EMPTY...I saw that some reviewers were ectatic about choice offered at breakfast? I am not quite sure where such impression came from. I found breakfast to be just OK-yes, everything was fresh and they even cooked omelets to order if asked but the choice in my view was rather limited for a 4* hotel. As an example try to book Barcelo Malaga inSpain. At £20.00 less per night compare their rooms and choice at breakfast offered there. Lastly a remark to a recent rewiever who called the whole city the ghetto. I wonder whether it's a complete lack of understanding, culture or outright ignorance. Marseille is one of the oldest cities in France, it's a port city and probably not the most prosperous. It's not the most attractive either perhaps and many buildings would do with some face lift that's true. There are some neighbourhoods where one would feel as though they are in Tunisia or Morocco rather than in France. But that just testifies to its unique character and there are some interesting historical sites and landmarks around although not many. So why to call it ghetto?

To summarise there is nothing particularly wrong with the hotel and it would do as a base for a couple of days. I just feel that at £87.00 per night and taking into account the factors mentioned above it's a rather poor value for money.

  • Stayed: September 2012, traveled with friends
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Thank Worldtraveller2569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012 via mobile

The hotel has 4 stars on its door but no way it is a 4 star hotel. At best 3 star standard. Rooms are OK but very basic. On a small side. Bed was too firm/hard for me. But generally OK.
Lobby bar staff was rude. OMG their
attitude was like they're working at the Buckingham Palace! Arrogant, not a smile. Bar was supposed to close at Midnight, they would not serve a drink 10 minutes to Midnight any more - what's a
big deal, it's a lobby bar, open space, not like they need to lock up or anything. They could sell me a drink and go home, as far as I know I can sit in a lobby of my own hotel all night if I please. They even made us move from the bar area table to lobby area table (5 meters difference, the same room!) to make a point of being closed! The lobby bar staff really spoiled it for us.
Breakfast (continetal) was so crap I only ate it once, didn't come back for the rest of the stay. Piece of stale white bread, jam, poorly breewed coffee.
Reception staff was nice though, and location quite good.

  • Stayed: August 2012
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Thank KristineGarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Marseille Centre Vieux Port

Address: 1 rue Neuve Saint Martin, 13001 Marseille, France
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#13 Luxury Hotel in Marseille
#13 Family Hotel in Marseille
#14 Romantic Hotel in Marseille
#18 Business Hotel in Marseille
Price Range: $103 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Marseille Centre Vieux Port 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Hotel Mercure Marseille Centre has 199 rooms and is located next to the WTC convention center, just a short walk from the Jardin des Vestiges and 5 mins walk from the Vieux Port (old port). The hotel is 5 mins from St Charles TGV train station and 25 mins from the airport by highway. It has a bar and 11 meeting rooms. The hotel is part of the Bourse shopping center, which has over 100 shops. Paying car park. ... more   less 
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Also Known As:
Mercure Marseille Centre Hotel Marseille
Accor Marseille Euro Centre

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