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“Small and cold rooms”
Review of New Hotel Bompard

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New Hotel Bompard
Ranked #41 of 131 Hotels in Marseille
Reviewed December 19, 2012

Located in a very quiet residential area. Nice garden in a Mediterranean style. Rooms are clean and functional but small and not well heated. Even after adjusting the heating system to the maximum level, I was still freezing. Had to pay 2€ to use the coffee machine in the morning. At check-out, they asked for a small extra tax, it had not been included in the price. In my view I find such details a little bit annoying. This hotel is supposed to be 4-star. Nothing was screaming 4-star about it. No special services, no room service, no sauna, no spa, no gym. Overall comfort was normal, not more. While not far from the city center, it still requires a car drive or other transport to get there.

  • Stayed: December 2012, traveled with family
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Thank MichelDubois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_Fontana, Director at New Hotel Bompard, responded to this reviewResponded January 3, 2013

Dear customer, we are sorry that you didn't enjoy your stay in our hotel. Did you inform the reception desk about the heater? For sure we could have helped you out and if the problem was really unfixable we could have provided you an other room. The coffee machine is part of the mini bar list, the rate is on it in every rooms, that's why it was charged on your bill, the city tax is never included in the rates and is an extra on the room price, as in most hotels. Our room service is working everyday during restaurant opening which is from 7 am to 10 pm. Our garden, free carpark, swimming pool and the quiet area are some special services that you will hardly find in other hotels in Marseille. We really hope that you would give an other try to our hotel, maybe during spring or summer time, so you could enjoy all our services. Whishing you a Happy New Year, Best regards

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55 - 61 of 513 reviews

Reviewed September 25, 2012

The hotel is designed around a courtyard with a lovely garden. Breakfast was fresh fruit, steed fruit, lovely yoghurt and breads, cheese etc. - much variety and designed to either sit down or eat on the go. The dinner and room service menu were the same I.e a set menu with either 1-2 courses. This means that one can't have just a small sandwich or salad for dinner, and I would suggest that the hotel changes that.

All staff were friendly, efficient, helpful and courteous - going the extra mile to find where I could buy soap, directing the taxi driver etc.

Rooms are small but impeccably clean with lovely Hermes bath products and bed linen to sink into.

The hotel is a short walk down to the promenade where restaurants are, and also close to the World bank, CMI etc offices.

From the airport once can get a bus to the train station €8.00 and then a taxi to the hotel €20.00

Room Tip: Ask for a room away from the parking lot
  • Stayed: September 2012, traveled on business
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Thank sunshinePretoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_Fontana, Director at New Hotel Bompard, responded to this reviewResponded October 17, 2012

Dear customer, we are glad that you enjoyed your stay. We take note of your comment about the room sevice menu and will try to improve this service. Best regards

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Reviewed September 24, 2012

Good service, clean, and pleasant staff. Somewhat remote from the center of town (whihc is annoying for tourists), close to bus stop for visit to downtown, remote from restaurants, Sometimes erratic WIFI which mostly did work fine. Taxis to and from airport exp[ensive, so if you want to save $$ take bus to town and then mover to taxi...

Room Tip: Prices vary from one day tot he other... strategize!!
  • Stayed: September 2012, traveled on business
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Thank Luc1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_Fontana, Director at New Hotel Bompard, responded to this reviewResponded October 17, 2012

Dear customer, thank you for your comment. Our hotel is in a residantial area and that what our customers usually like. But you can easily reach the Vieux Port with the bus next door. Hoping to welcome you during your next visit in Marseille.

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Reviewed July 21, 2012

Our first impression of this hotel when driving up to it was not too good, as it is on a very narrow side street and they are doing some renovation work. However, on entering the courtyard this quickly changed. The hotel is a lovely collection of new and old buildings with a beautiful garden and pool area in the courtyard. The room was spacious and clean. We ate in the hotel restaurant and had some of the nicest food we had in France, with a waiter who was very informative about the city and the local cuisine. Another bonus was free on site car parking. I would reccomend this hotel easily.

  • Stayed: July 2012, traveled as a couple
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1  Thank MelbourneLulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_Fontana, Director at New Hotel Bompard, responded to this reviewResponded August 3, 2012

Dear customer, Thank you very much for your nice comment, We are very glad you enjoyed your stay and hope that we will have the pleasure to host you during your next stay in Marseille, New Hotel Bompard Staff.

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Reviewed July 9, 2012

We stayed here for a long weekend in July to celebrate a birthday. The location isn't optimal but the cheapness and ease of parking (right next door with a special area for hotel guests) made it ideal if you have a car. It was maybe 20 minutes walk downhill to the centre with an excellent, frequent and cheap bus route back almost to the door (EUR 1.50) which took 5 minutes. Service in the hotel was ok, staff were enthousiastic but could have done with more training. It was raining heavily so we asked to borrow an umbrella - we were told to ask the concierge who stood all of 2 metre from the reception... The umbrella was a small one clearly left behind by another guest and yet we still had to leave our card key behind - not in itself a problem but when you return soaked to the skin (it really was a small umbrella for two) you want to get to your room fast, not wait at reception. On the other hand checkout at 5.00 in the morning waan't a problem and the receptionist got us out of the car park when I managed to lose the parking ticket.
The room was a little disappointing - nice balcony but with a view of a side street. I asked if there was something with a view and was told the side street was better than the front i.e., quieter. Maybe unreasonable but we had expected a view over the harbour not a view of a tower block. On the subject of quiet - there seemed to be a concert going on. At first we thought it was a really noisy neighbour (noise rattled between buildings) but finally worked it out. It was too noisy to sit outside and could be heard in the room even with the window shut. It can happen but a warning from reception would have been nice. Happily it was only two days.
In all not a bad hotel, better training and more attention to detail could move it up to being a good one

  • Stayed: July 2012
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Thank SusanBeilen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2012

Nice hotel small with a lovely pool on a road with patisseries and supermarkets. Walkable to the port
lacked finishing touches like wifi that worked in the rooms, info booklet in the rooms etc
also were not told about city tax until we were checking out!

  • Stayed: July 2011
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Thank vikki1702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for your comment. We are sorry that the Wifi didn't work in your room. We will do our best to improve our service according to your comments. Hope to see you soon in the Newhotel Bompard, Best regards.

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Reviewed June 24, 2012

I really enjoyed this hotel and would highly recommend to others.
The staff wew friendly and tried to speak english to us whenever possible. The bellboy and other staff were helpful in tips on places to see around Marseille and local countryside.
We stayed in a garden view superior room which was substantial size, nespresso machine, bar fridge, LCD tv, great shower!! and lovely bathroom. We thoroughly enjoyed our stay, walk into Marseilla was close and walk/drive to the local beaches also close.

  • Stayed: June 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for your comment. We are glad that you enjoyed your stay and thank you for your nice comment.. We will be pleased to welcome you again for your next stay. Hope to see you soon in the Newhotel Bompard, Best regards.

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Additional Information about New Hotel Bompard

Address: 2 rue des Flots Bleus, 13007 Marseille, France
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#17 Luxury Hotel in Marseille
#25 Business Hotel in Marseille
Price Range: $110 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Hotel Bompard 4*
Number of rooms: 46
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Also Known As:
New Hotel Marseille

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